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From Review : A pleasant stay with a little flaw of Four Seasons Hotel Hong Kong
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It's not my first time to stay here and was struggled to stay between another hotel or Four Seasons for my birthday. Because that hotel at Admiralty sent me an E-birthday card. My man picked Caprice and so here seems to be more convenient to us. I checked in around 5pm that day,…
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Date of stay: July 2016
Response from YKachko, Manager at Four Seasons Hotel Hong Kong
Responded Nov 14, 2016
Dear vicvic107, Thank you for taking the time to post a review of your recent stay. We very much appreciate that you have chosen to celebrate such a special occasion with us, amongst the many options of venue available in the city. I must admit that I am deeply disappointed to hear that your experience has not exceeded your expectations. As you will notice from the reviews by other guests, this is atypical of the experience we are used to creating for our guests, especially when they are celebrating during the visit. A special occasion such as a guest's birthday gives us another reason to pamper them and I am deeply sorry that we failed to seize the opportunity to do so this time. Please rest assured that I have personally reviewed your comments with our teams at the Front Office, so that they pay extra attention to prevent recurrence. I was happy to read that it was otherwise an enjoyable visit. Please do not hesitate to get in touch with me directly when you next visit via email generalmanager.hkg@fourseasons.com or call the hotel, as I hope for the opportunity to restore your faith in areas where we fell short. Thank you once again for sharing your experience. Warm regards, Yonatan Kachko Hotel Manager
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