Dear Pam W, Greetings from The Laguna Resort & Spa, Nusa Dua, Bali! Thank you for sharing a very stunning review on Trip Advisor and it’s an honor to read the review tittle. We are very pleased to know that you had a most memorable Laguna experience recently especially during your vacation and that you enjoyed the resort with private beach and the beautiful gardens, also the Lagoon Access Room that provides you with direct access to our beautiful lagoon from your balcony. This gives our valued guests a feeling that they stay in their own private island with a perfect and safe swimming condition at our lagoon. We really appreciate your highlight on the hospitality service from our associates. We will extend your excellent feedback to our team for their encouragement to always give an excellent service to our valued guests. We hope to welcome you back to this beautiful island for yet another spectacular experience with The Laguna Resort & Spa. Sincerely yours, Lucia Liu General Manager