Dear Guest, Thank you very much for the opportunity you provided to serve you. We are shocked to see your comments if it happens really.We regret to inform you that we could not found your name in our guest list. We request you to please provide us your arrival date,departure date, departure time, room booked through which sites etc so we can investigate the matter and can take serious action. Please send a mail to info@auranewdelhi.com and reservationhotelaura@gmail.com and also to tripadvisor. If we do not receive any mail from you means THIS is a FAKE Review and written by our Competitor who is trying to defame Hotel Aura, time to time and we report to tripadvisor and they remove reviews from their site. Hoping your quick action Hotel Aura Management Team