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The back stairwell we took instead of waiting forever for the elevator - Picture of InterContinental Chicago Magnificent Mile, Chicago

Photo: The back stairwell we took instead of waiting forever for the elevator

From Review : Malfunctioning elevator and terrible service of InterContinental Chicago Magnificent Mile
The back stairwell we took instead of waiting forever for the elevator
IHG member!!!! Top level and this is my view for 6 days.
minibar snacks...don't pick them up your you'll be sorry
Warning message about food items, written in 8pt font.
Nice variety of high quality bath products
Great location and people.
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Other Recent Reviews

Sarah F wrote a review Aug. 2015
Ilinois57 contributions61 helpful votes
+3
We stayed at the InterContinental just for one night while we were in town. I picked it because I had stayed at this hotel multiple times in the past and had had a good experience (granted, that was about 10 years ago) and because we got a great rate. At $150 for the night, it
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Date of stay: June 2015
Response from Markus K, Manager at InterContinental Chicago Magnificent Mile
Responded Aug. 28, 2015
Dear SBrit, Thank you for your review. We take guest feedback very seriously, as it is an essential part of our efforts to make continued improvements.We would like to sincerely apologize for any issues you encountered with the elevators during your stay. We are aware of the problem and are currently looking into solutions to ensure all of our guests have easy access to their rooms. We also regret that your check-in did not go as smoothly as it could have, and will seriously consider your suggestion regarding a more efficient way to organize groups of arriving guests. Although it was a busy weekend, we are sorry to hear that you feel you did not receive the courteous and friendly service that is our standard. We hope you will consider our great location and your previous experiences with InterContinental the next time you stay in Chicago, so that we may gain the chance to provide you with a fantastic experience on another occasion. Sincerely, Markus Krebs Hotel Manager
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