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minibar snacks...don't pick them up your you'll be sorry - Picture of InterContinental Chicago Magnificent Mile, Chicago

Photo: minibar snacks...don't pick them up your you'll be sorry

From Review : Mixed bag left overall negative impression of InterContinental Chicago Magnificent Mile
minibar snacks...don't pick them up your you'll be sorry
Warning message about food items, written in 8pt font.
Nice variety of high quality bath products
Great location and people.
Le placard sans lumière...
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ioolie wrote a review Nov. 2015
Bradfordwoods, PA340 contributions140 helpful votes
+1
Earlier this year we spent a weekend at the Intercontinental in Porto, Portugal, and were so blown away by the fantastic service and accommodations, we were eagerly anticipated a similar experience at the Intercontinental in Chicago. We even joined the Ambassador's club in
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Date of stay: November 2015
Response from Markus K, Manager at InterContinental Chicago Magnificent Mile
Responded Nov. 10, 2015
Dear Juliet K, Thank you for staying with us and for taking the time to share your review. When upgrading our Ambassador members, room availability can change at a moment’s notice based on external cancellations or reservation changes. We are glad to know that the room you were provided with was to your general liking. It surprises us to hear of your experience with our front desk personnel, as your assessment of the bellman who assisted you is much more common regarding our employees and their attitudes. In his informing you about the refrigerator’s sensors in your room, this bellman was trying to help you avoid unnecessary charges upon checkout, as each of our employees cares about the satisfaction of our guests as individuals. We do regret that he did not also inform you that we can supply a fridge to your room if that is preferable. Free breakfast is a perk we enjoy providing to our Ambassador members, though we regret the inconvenience you felt upon discovering that every person traveling with you cannot expect to receive the same benefits. We might encourage your husband to join the Ambassadors Rewards Club prior to your next visit. Your loyalty and satisfaction are of the utmost importance to us, and we would love another chance to provide you both with a stay that exceeds your expectations. Sincerely, Markus Krebs Hotel Manager
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