Hi there! Thank you kindly for taking the time to provide feedback on your stay. We are pleased to see you had on overall positive experience at our hotel and that you enjoyed the convenient location and chic vibe. I'd like to sincerely apologize for the negative experience you had with our Valet team. Whether it's in the middle of the day or middle of the night, their customer service should be consistent. The company we work with is an outside party, but I will be sure to follow up with their supervisor to make sure they are providing the five-star service we strive for. Thanks again for choosing the Allegro!