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We often stay at the hotel. Service is very good especially in the restaurant. They gym is a little larger than most and the rooms are usually clean. Unfortunately this morning my wife and a large bug met in the bathroom. This is a bit unnerving as you might wonder if bed…
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Date of stay: February 2017
Response from Eugene V, General Manager at Novotel Toronto Vaughan Centre
Responded Feb 24, 2017
Dear smoke77 Thank you for your feedback and bringing this to our attention. We take these matters very seriously and I have put our Housekeeping team on high alert be vigilant more than ever before for any insect issues in order to address the concern in the moment using the most effective approach. I can assure you it was not bed bugs as our Housekeeping team has been trained by a reputable pest control elimination service provider and are very thorough in their inspections daily. I truly hope this will not deter you from staying with us again and look forward to your return to Novotel Vaughan. Sincerely Eugene Vinogradov
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