Yellowbandchef, Thank you for your recent stay and review here on TripAdvisor. I am terribly sorry you did not enjoy your experience with us and appreciate the feedback to help us improve. It is of course our desire that every guest not only leave satisfied, but their expectations exceeded. I am terribly sorry this was not the case with your stay and welcome the opportunity to make it right. Please reach out to me at tgoldman@portlanddoubletree.com or if you prefer phone at 503-331-4914. I look forward to connecting with you at your convenience. Yours in service, Terry Goldman - General Manager DoubleTree by Hilton Portland tgoldman@portlanddoubletree.com