meritagebc Thank you for your stay back in December and review here on TripAdvisor. I appreciate your feedback and am sorry to read you were disappointed in your stay. I sincerely apologize that we did not have another room available for you at that time. On behalf of our entire team, we appreciate your business and hope to have you give us another try. If I may assist with reservations, please let me know. Yours in service, Terry Goldman - General Manager DoubleTree by Hilton Portland tgoldman@portlanddoubletree.com