SSS30, Thank you for your recent stay and your loyalty as a HHonors Gold Member. I am so sorry you were disappointed in your stay with us. This is not the kind of experience we want our valued guests to have. Please let me know what I can do to make it make it right. I can be reached via email at tgoldman@portlanddoubletree.com or at my desk at 503-331-4914. Again I am so sorry and look forward to hearing from you. Yours in service, Terry Goldman - General Manager DoubleTree by Hilton Portland tgoldman@portlanddoubletree.com