sherickab2016, Thank you for taking the time to share your experience about your recent stay at our hotel. You are a most valued guest and we sincerely appreciate your feedback. We are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our hotel. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future. Yours in service, Jacob Benjamin - Manager DoubleTree by Hilton Portland jbenjamin@portlanddoubletree.com