Dear Savvy Traveler, I apologize for the delay in this response, a change of ownership and management slowed down the process. I have spent considerable time catching up, reading and responding to those of prior management reviews and ratings. I hope that if you have not yet given us another chance, that you may do so in your future travel plans. We have made a difference in the service and continue to make improvements on the facility. Regards, Nigel Williams, GM.