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Found one of the light posts in the water buried under the sand almost injured a toe - Picture of Hotel Camino del Mar, Cayo Guillermo

Photo: Found one of the light posts in the water buried under the sand almost injured a toe

From Review : Anniversary getaway of Hotel Camino del Mar
Found one of the light posts in the water buried under the sand almost injured a toe
Un site correct
Kissed by the Dolphins
hairdryer in room
Spiaggia incantevole, servizio carente
Bar du lobby

Other Recent Reviews

Worst food ever !!
January 2024
Mylène D wrote a review Mar 2015
87 contributions11 helpful votes
+9
3.0 of 5 bubbles
I don't even know where to begin... When we first arrived at the hotel we were greeted with an champagne beverage while waiting to be checked in, we got our room keys and was directed in the wrong area of the hotel to our room location, later to find there was a way shorter way
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Date of stay: March 2015
Response from Director_GeneralMCG, Director General at Hotel Camino del Mar
Responded Apr 14, 2015
Hello mayléne Thank you for making this review about us. I apologize about your upgrade. First of all, upgrade requests are subjected to abvailability and in march the hotel was completely full. Also, Carmen is our Sales Manager and she works in and outside the hotel. In any event i will check in Customer services about your request but i can tell you that in the month you satyed with us, all superior rooms were booked and paid for, making it impossible to grant them as free upgrades. I am very sorry. Regarding the pier, we closed it and remade it and now it almost finish with new wood and in great shape, so if you visit again you can profit from it withour being in danger. It has to be made in wood for enviromental purposes. We would also like to clarify that we do not advertise free internet as it has a cost as in all other hotels here. It is said so in our official facebook page and in our website. I am sure it was a missunderstanding. I hope that after our apologies and explanations you consider coming to see us again. I am sure that if you come in a less busy time we will have more possibilities to accomodate your requests and with the new pier, you will be very happy. Regards General Manager
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