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front_side_view1 - Picture of Ocean Paradise Hotel & Resort, Cox's Bazar

Photo: front_side_view1

From Review : Cozy, Comfort & Quality in Every Aspect of Ocean Paradise Hotel & Resort
front_side_view1
The Best Stay
Front_side_view2
View from balcony
dining room
The most facilitated and a true 5 Star Hotel Cox's Bazar
Aronnok_Rahul wrote a review Aug 2014
Dhaka, Bangladesh5 contributions2 helpful votes
5.0 of 5 bubbles
I am a very ordinary people so my hopes are at a level of limit. I heard a lot about this hotel and booked the hotel and according to the advice of the hotel stuffs I deposited 50% advance money of my entire room rent. My choice was premiere deluxe sea view with balcony. I
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Date of stay: August 2014
Response from Besto-nagorik, Owner at Ocean Paradise Hotel & Resort
Responded Sep 2, 2014
Dear Sir, Generally when my staffs used to reply for the reviews using this trip advisor account, this is the first time and an exception I'm making as the owner of the hotel... Today I'm writing directly to one of my guests with not joy, but with extreme happiness and satisfaction even from my own side. I'm not writing to your because you have made some really good comments and outstanding positive indeed, but I'm writing to you because after reading it and having a look at it, I personally felt if I don't write to you all by myself, this will be a everlasting due. Sir, we all are human, and we do make mistakes... mistakes makes us more perfect... and mistakes are the spice of life... sometimes mistakes adds spice and brings people from a monotonous life... however, still from a service provider perspective, hotel staffs should be with zero mistake and we are also very careful on it. We proudly say, even the most newest staff of us, who is a total amateur in this field and a total raw, still he is an asset to us. Because of his attitude, honesty... personally I'm proud of all of my staffs, as I have some real workaholic boys and girls working with me. These boys are desperate to serve guests... serving and hospitality is in their DNA, they are addicted to it. We always say, consider it as your home away from your home... and that what we always want to maintain... Our staffs have learnt hospitality not by just some training from some training institutes, but from life... About your point of Un authorised entry, sir, with all due respect, I do agree your concern... But all over the world housekeeping staffs clean rooms when room is unattended. Sometimes if guests are there, then housekeeping cleans if guests allows. Also guest's movements are random and hotels normally does not monitor which room is now vacant or occupied (with checked in status). However, your concern is noted with appreciation. But I want to assure you, from safety, security and privacy point of view, you can fully rely on us. It's really very nice to see that our guests are having a real good feelings on our services and today I feel, all of our hard works are worth-full. I invite you to come again, visit us and advise and share your feelings so that we can further improve more and more... Thank you once again.
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