Dear Sir, Thanks for sharing your feelings with us. We are committed for the best we can... even after that sometimes we may make mistakes, as to err is human and like everyone on earth, we do have our limitations... If there are any, please accept our sincerest apologies... But we are hoping to see you here, and we hope, your next visit will be more better than now... just let us know what you need, and we will try our best to be there for your guests... As we say, having rooms to sell is not our strength, not a hotel on the beach is also our strength, our biggest strength is our willing to do all possibles for our guests and to provide ultimate hospitality... the generosity of our dedicated staffs is the strength of us... Thanking you...