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Hotels copy airlines’ no-frills approach

To cut costs as consumers cut their travel spending, some hotels are taking a page from airlines, adopting a no-frills policy. New York’s Hilton Midtown, the largest hotel in the city with almost 2,000 rooms, will in August cease to provide room service and will lay off 55 room-service staffers, according to a recent report in Crain’s New York Business...

...“Full-service hotels have restaurants,” says Jan Freitag, senior vice president with Smith Travel Research, “but it’s very, very hard to make money in those.” The number of limited-service hotel rooms rose 16% to 2.7 million over the past decade, while full-service rooms increased by 6% to 2.2 million rooms, he says. In fact, business centers, minibars and spas are the three least popular amenities in hotels, according to a recent survey by TripAdvisor.com, while free Wi-Fi, free breakfast and free parking are the most desired...