Excitedly booked a reservation the previous day for a 5:30 pm sit in dinner for two at the Lake House to celebrate my wife's birthday. The occasion was mentioned and noted by the person who took our reservation. Upon arriving, we encountered an unfriendly hostess...lacking essential customer service skills vitally necessary for such a popular restaurant. We were told that our table was ready and were escorted to a seating spot that apparently had both ends blocked with no windows and very little light that completely shattered our expectation of enjoying a celebratory meal with a view of the lake, or at the very least any view by or close to a window, or a more open area that was well lit. Being humiliated that two brown skinned people were being provided a seating that was not even worthy of a fast food restaurant, I expressed my extreme disappointment and was told that reservations did not guarantee a particular seating area. Being a reasonable fellow, I would have accepted that explanation but in light of the occasion I was not a happy camper at that moment. The Manager was summoned and noting my agitation, she told us that if we were willing to wait 15 or 20 minutes we would be provided better seating. Whilst we waited in the entrance lobby....no longer than ten minutes, we were escorted to a more desirable spot by a window providing a view of the lake. The meal was great overall, but my wife being a vegan was offered a penne selection without chicken. Our server however lacked the skills or training to even offer some vegetables as a substitute, and the birthday girl had to endure a plain penne plate. My Morrocan lamb shank though delicious dampened the birthday celebration, as at the end there wasn't even an acknowledgement by the restaurant and any of the staff to make the event special for her. The Lake House restaurant is located at such a delightful spot and frequented by a constant flow of people, and as such, suggest that the owners and management take care and pride in ensuring that their loyal and other customers who come from far and wide are treated with respect and leave having had a fabulous experience deserving of such a recommended eating establishment.More