Montserrat Manor Restaurant
1,177 reviews
#2 of 483 Restaurants in Punta Cana$$$$, Contemporary, Vegetarian Friendly, Vegan Options+1 786-633-4238+ Add websiteImprove this listing
Hours
Sun
6:00 p.m. - 11:00 p.m.
Mon
6:00 p.m. - 11:00 p.m.
Tue
6:00 p.m. - 11:00 p.m.
Wed
6:00 p.m. - 11:00 p.m.
Thu
6:00 p.m. - 11:00 p.m.
Fri
6:00 p.m. - 11:00 p.m.
Sat
6:00 p.m. - 11:00 p.m.
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
Ratings and reviews
Travellers' Choice Best of the Best 2023
RATINGS
Food
Service
Value
Atmosphere
Food and ambience
Local cuisine, Contemporary, Vegetarian Friendly, Vegan Options, Gluten Free Options
Special Occasion Dining, Romantic, Groups, Bar Scene, Business meetings
Details
About
Located at Hard Rock Hotel & Casino Punta Cana, Montserrat Manor Restaurant promises to create an unparalleled experience for our guests with the best quality and kindness that characterizes us.
CUISINES
Contemporary
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Dinner, After-hours, Drinks
FEATURES
Reservations, Seating, Parking Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi, Table Service
Top 3 reasons to eat here
Sponsored by: Montserrat Manor Restaurant
1. Out of This World
"Montserrat (separate restaurant inside casino) was OUT OF THIS WORLD."
dleehoohoo
2. AMAZING!
"The food is delicious, everything’s on point!"
Matheuskennedy97
3. Outstanding!
"The service and food was awesome!"
G4480VQwilliamb
Contribute
5.0
1,177 reviews
Excellent
1,111
Very good
29
Average
13
Poor
15
Terrible
9
sunnydazesunnydaze
Toronto438 contributions
Jan 2020 • none
Made reservations in advance as we were a group. It was very quiet in terms of customers the night we were there. This restaurant is located just inside the Casino at the Hard Rock. Adults only. Love the vibe of the restaurant. Fun menu. Prices were good considering where we were. Some portions were smaller and some were well respected, again, based on the fact we were inside a Casino at a "high end" restaurant. Had a couple of drinks at the bar pre dinner. Bar service was impeccable. Once our group arrived we went into the dining section. Had the private room. Felt like Kings and Queens. Service was very good. Edamame is fantastic. Soup was fantastic. We split some side dishes - get the mac and cheese - yes really. Side portions were good in size. Lamb dish was a little on the small side, but very tasty. Everyone enjoyed their meal. Dessert was mouthwatering. Some of the adult beverages were very expensive while others were fair priced. Would I go back.. yes, if in the area. We were not guests of the Hard Rock. A great place to treat yourself for dinner. Enjoy!
Written January 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
montserratmanor
Dear Sunnydaze, thank you so mush for taking the time to tell us your experience. We are glad to hear you enjoied as expected, this is our best motivator and recognition for our team. We work hard everyday to bring you novelties and the best experience; we will be so happy to welcome you back. Best regards
Oscar A.
GM
Written November 10, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ed B
Jacksonville69 contributions
Jul 2022 • family
The food, aesthetics and experience at Monterrey Manor were all very pleasing. And the waiter, Joel, was very astute and provided outstanding customer service. We dined on the red snapper and pasta, with roasted pepper, creamed spinach and bok choi sides. Dessert was the carrot cake and golden apple.
The one fact to be informed about before you dine is that there is effectively a twenty-seven percent (27%) surcharge to every check (service charge (10%) + ITBIS (17%)).
Highly recommend the food and experience, but the added 27% surcharge will make you think before dining.
Written July 2, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Montserrat Manor
Dear Ed,
We sincerely appreciate that you have taken the time to provide us with your feedback. Thank you for sharing with us your experience and recognizing the wonderful service received by our colleague Joel. We are glad to hear you enjoyed as expected and that we met your expectations. We consider the best way we have to improve in all aspects is through the communication with our customers. Please accept our apologies for the inconveniences.
All the best
Bev
Casino F&B Manager
Hard Rock Casino Punta Cana
Written July 4, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Noni Delgado
78 contributions
Oct 2021 • none
Over the past years, we have dined at Montserrat a few times while staying at the Hard Rock Punta Cana. Our past exeriences have been good, but, nothing spectacular.... THIS time though, now under NEW management, the Chef and staff have really added an extra specail touch to the atmosphere and service, and the food was amazing!! We liked it so much, we returned for a second time! Special thanks to Hostess Yenny, who was professional and personable; and to our wonderful Servers Fabio, Francisco, Carlos, David and Jose. They made both nights really special! Note: This is above and beyond the all inclusive of the HRPC, but VERY well worth it for a special night of dining!
Written November 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Montserrat Manor
Dear franoni,
We can't thank you enough for taking the time to tell us your experience, and recognizing the great service delivered by our team!. We are glad to hear you enjoyed as expected, and that our products were up to your standards on both of your visits, your kind words are our best motivator and recognition for our team. We have been and will continue to work hard every day to bring you novelties and the best experience, by making you feel like the rockstar that you truly are. It was an honor having you with us and we will be so happy to welcome you back on your next visit!.
Best regards,
Joan Robiou
GM
Written November 7, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Joyce V
1 contribution
Jan 2022 • couples
Host was very nice but the food and waiter is not worth the 5 star reviews especially when you dare to ask for it and give people the feeling that otherwise you might loose you job. Of course people will review you a 5 star but it is not honest. Food is ok but overpriced.
Written January 14, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Montserrat Manor
Dear Joyce,
Thank you so much for taking the time to tell us your experience. I'm deeply sorry for the inconvenient that you had while dinning with us. We remember you celebrating with us your special birthday, but when asked didn't get any negative feedback, if not we would have taken any action possible to satisfy your needs at the moment. Please know that we take very seriously our client satisfaction, that's why we work only with fresh, never frozen meats and local products, and we push very hard to have an excellent delivery on our service experience. Also, we do kindly suggest at the end of our guest's dinner to rate our experience with us, that's for us to further improve our service and product, and keep growing as a brand; please excuse us if the request was presented in a wrong way that disturbed you, as we would never force our guests to do anything against their will. Still, I'll be discussing with the Montserrat Team about these points to work upon, to keep improving our experience and approach to our guests.
Please accept my apologies and we hope you give us another opportunity in the future to deliver the great experience you deserve to have with us.
Best regards,
Joan Robiou
GM
Written January 31, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lina A
Toronto44 contributions
Mar 2022 • none
We went to Montserrat for dinner 3 times while in Punta Cana.
The first time everything was perfect- the food and the service deserving of a 5 rating.
The second time the service was very good but the food was not. The same items we ordered the first time (which were delicious!) were so salty that they were inedible and were sent back. We were shocked and asked if it was a different chef because we couldn't believe the difference. The waiter said same chef but I'm guessing the sous chef took over that night and was too heavy handed with the salt.
We decided to give it another try and the third time the food was good (we told waitstaff to tell chef to go easy on the salt) but the service was not. Our food order was mixed up - we ordered scallops - they brought octopus. But the worst part is it took over 30 minutes to pay our bill. They took the credit card and we literally waited for over 30 minutes with no one coming back so some of us left and the person whose credit card it was had to basically chase them down to pay the bill. Very frustrating.
Overall given this inconsistency we will not be returning and cannot recommend to others.
Written March 30, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Montserrat Manor
Dear Lina A
We are sorry to hear your expectations weren’t met during your last two visits to our restaurant. We deeply appreciate that you gave us a third chance. We have taken note of your comments, which help us to improve our service and quality. Please accept our apologies and we hope you give us another opportunity in the future to deliver the great experience you deserve to have with us.
Written April 1, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
L S
4 contributions
Jan 2023 • solo
Overpriced and low quality food. You are better off just eating in one of the hotel’s restaurants that is already included with your stay. My salad tasted spoiled, way too much vinegar in the dressing and pickled cucumbers. The crab cake was lukewarm and consistency was off. The baked potato wasn’t hot and bacon undercooked. The saving grace was the employees who were very friendly and the live music was really good as well.
Written January 20, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Montserrat Manor
Dear IsB,
We sincerely appreciate that you have taken the time to provide us with your feedback, since we consider the best way we have to improve in all aspects is through the communication with our customers.
Please accept our apologies for the inconveniences presented during your visit to Montserrat. We can assure you that we are taking your comments into consideration and we are working on it to improve all our customers’ experience.
Thank you
Best
Bev
F&B Manager
Hard Rock Casino Punta Cana
Written January 22, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
stefano m
7 contributions
Jan 2022 • couples
Not that good as all the review are saying. They force u to write a good review, the waiter almost told me what to write. The dinner was super expensive (200$) for 1 snack, 1 rib eye, 2 sides, 2 glasses of wine.
I really did not liked that i have been asked to leave 5 star review.
Written January 13, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Montserrat Manor
Dear Stefano,
Thank you so much for taking the time to tell us your experience. I'm deeply sorry for the inconvenient that you had while dinning with us. We remember you celebrating with us your wife's birthday, but when asked didn't get any negative feedback, if not we would have taken any action possible to satisfy your needs at the moment. Please know that we take very seriously our client satisfaction, that's why we work only with fresh, never frozen meats and local products. Also, we do kindly suggest at the end of our guest's dinner to rate our experience with us, that's for us to further improve our service and product, and keep growing as a brand; please excuse me if the request was presented in a wrong way that disturbed you, as we would never force our guests to do anything against their will.
Please accept my apologies and we hope you give us another opportunity in the future to deliver the great experience you deserve to have with us.
Best regards,
Joan Robiou
GM
Written January 31, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
KaShinta D
2 contributions
Jan 2023 • friends
Decided to book a reservation with this restaurant for my bday. The prices are EXPENSIVE for very subpar food. The service is great but it was a little awkward when they brought my scallops out as my “first course” and my broccolini out as my 2nd. I ordered them together and wanted to eat them together. My friend ordered a lemon drop drink and I ordered an apple martini. It took 10 minutes for our drinks to come out, only for the lemon drop to be something that was NOT a lemon drop cocktail. When the check came, we noticed that we were charged for water… the same water that we had been drinking for free for the last week at the resort as part of the all inclusive package. To sum it up, we put that it was a bday celebration on the reservation when they asked if we were celebrating anything. There was no mention of any celebration by the wait staff. No happy birthday or anything. Needless to say, we should have saved our our money on this incredibly overpriced dinner and just eat at the market, Caio, Toro or any of the other great restaurants included on our package.
Written January 18, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Montserrat Manor
Dear Kashintad,
We sincerely appreciate that you have taken the time to provide us with your feedback, since we consider the best way we have to improve in all aspects is through the communication with our customers.
Please accept our apologies for the inconveniences presented during your visit to Montserrat. We can assure you that we are taking your comments into consideration and we are working on it to improve all our customers’ experience.
Thank you
Best
Bev
F&B Manager
Hard Rock Casino Punta Cana
Written January 19, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kae B
3 contributions
Sep 2021 • friends
Came all the way from Miami to this Amazing place!!!! It’s a must come. Food was great and SERVICE WAS OUTSTANDING!!! We came for a birthday celebration and they made sure the birthday girl had a amazing time by giving her and the group complimentary appetizers and deserts also gave her a complimentary cocktail. David and Francisco were our waiters and they treated us like family.
Written September 26, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Montserrat Manor
Dear Kaeb,
Thank you so much for taking the time to tell us your experience, and recognizing the great service delivered by our colleagues David and Francisco. Also, thank you for giving us the opportunity to amaze you on such a special day for you, we are glad to hear you enjoyed as expected, and that the quality of our products was up to your standards as these are our top priorities, your kind words are our best motivator and recognition for our team. We work hard every day to bring you novelties and the best experience; we will be so happy to welcome you back.
Best regards,
Joan Robiou
GM
Written September 30, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Martina C
Ridgewood5 contributions
Nov 2021 • family
Came here w the family but needed a night to ourselves so treated ourselves to dinner at Montserrat and it was sooo worth it! The porterhouse was perfectly seasoned and cooked medium rare (as we requested). Fabio was our waiter and was so attentive but not disruptive and the birthday cake and candle was a nice thoughtful touch. Thank you!!
Written November 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Montserrat Manor
Dear mmchow,
Thank you so much for taking the time to tell us your experience, and recognizing the great service delivered by our colleague Fabio. We are glad to hear you enjoyed as expected, and that our products were up to your standards on your special birthday dinner with us!. Your kind words are our best motivator and recognition for our team. We work hard every day to bring you novelties and the best experience; we will be so happy to welcome you back.
Best regards,
Joan Robiou
GM
Written November 7, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mayur M
Mississauga7 contributions
Nov 2021 • family
David was our server and was excellent at helping us choose our dishes. He was very careful with my wife's food allergies and made sure she enjoyed her meal. Portions are huge but amazing taste. My kids loved it too. Thank u David and Montserrat Manor 😀❤👍🏻
Written November 11, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Montserrat Manor
Dear Mayrum,
Thank you so much for taking the time to tell us your experience, and recognizing the great service delivered by our colleague David. We are glad to hear you enjoyed as expected, and that your special requests were met accordingly, we take very seriously the well being of our clients regarding food allergies. Your kind words are our best motivator and recognition for our team. We work hard every day to bring you novelties and the best experience; we will be so happy to welcome you back!.
Best regards,
Joan Robiou
GM
Written November 20, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A A
1 contribution
Oct 2022 • none
Montserrat was tremendously accommodating in arranging our dinner for 12 - time and date, private room as a last minute request, delivering on a custom birthday cake. Beyond the delicious steaks, seafood and sides we enjoyed, we had the most attentive wait staff we could have asked for. Edrey, Davry and Joel were constantly at our service, bringing drinks and whatever else we needed quickly, and always with smiles. They and other staff seemed to enjoy our party as much as we did. Our group can be a handful at times, and these three gentlemen made us feel welcome, appreciated and ready to go back. Montserrat is a dining experience definitely worth paying for outside the all-inclusive package.
Written October 8, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Montserrat Manor
Dear AAF5125JZ,
We sincerely appreciate that you have taken the time to provide us with your feedback. Thank you for sharing with us your experience and recognizing the wonderful service received by our team Edrey, Daury and Joel. We are glad to hear you enjoyed as expected and that we met your expectations.
Looking forward to welcoming you back at Hard Rock Casino Punta Cana and provide you with a new memorable experience.
All the best
Bev
F&B Manager
Hard Rock Casino Punta Cana
Written October 12, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Matt M
Oceanport4 contributions
Jun 2022 • couples
Victor G and Julio B made our entire trip better. We paid for the all inclusive which was a generally in terrible experience, but we went to the paid restaurant one time and this made our entire five days a much better experience. The cocktails were amazing and the food was amazing. Some of the best dessert drinks I’ve ever had in my entire life as a bartender of nine years. I recommend anybody who is going to the hard rock Puta Cana to come to this restaurant and see these bartenders. There are a ton of complaints about this entire trip but this one experience made this entire trip so much better. Thank you to them and behind the bar for being so awesome. The bartenders are under rated, super attentive and always trying to spice up your cocktail life.
Written June 19, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Montserrat Manor
Dear Matt,
Please allow me to introduce myself, my name is Bev and I am the Casino Food & Beverages Manager at the Hard Rock Casino in Punta Cana. We sincerely appreciate that you have taken the time to provide us with your feedback. Thank you sharing with us your experience, and recognizing the service received by our colleagues Victor and Julio at Montserrat Restaurant. We are glad to hear you enjoyed as expected and that we met your expectations.
Looking forward to welcoming you back at Hard Rock Casino Punta Cana and provide you with a new memorable experience.
All the best
Written June 21, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Knay88
1 contribution
Dec 2021 • family
David , our server, made the evening very enjoyable. His service was fabulous. He was thoughtful, timed the courses perfectly, and we never had an empty glass. The food was delicious, not one complaint from our group of 5. We had a variety of starters, 3 salads shared among us and entrees with a variety of sides we shared ( highly recommend the baked sweet potato). Hoping to get another reservation before our trip is over.
Written December 24, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Montserrat Manor
Dear Knay88,
Thank you so much for taking the time to tell us your experience, and recognizing the awesome service and experience delivered by our colleague David. We are glad to hear that you enjoyed both our variety of products and service!. Your kind words are our best motivator and recognition for our team. We work hard every day to bring you novelties and the best experience; we will be so happy to welcome you back.
Best regards,
Joan Robiou
GM
Written January 8, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Don H
1 contribution
Mar 2022 • couples
We ate at the Montserrat Manor at The Hard Rock Punta Cana last night. (Wife’s Birthday) First off, we were glad that they gave us a $200 USD voucher.
They had no idea how to make or what a dry martini was. Apps came and were very good. Shrimp cocktail and grilled octopus.
We ordered the 24 oz bone in rib eye to share. Our steak came and we had no plates or utensils or even the hint of a steak knife. This restaurant isn’t included in the “ all inclusive “ resort. They stressed that their steaks are from Chicago. There was more fat than meat. It was a tough steak to even cut ($70). Besides that the service was beyond terrible.
And to top it off, they had a singer singing with heavy disco bass behind her in an upscale restaurant. Definitely not needed. Couldn’t have a conversation.
Overall it was a very very disappointing dining experience.
If you are visiting or planning a trip to The Hard Rock, avoid this place at all costs.
Written March 27, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Montserrat Manor
Dear T9042SEdonh
Thank you for providing us with feedback on your experience in our restaurant. I'm deeply sorry for the inconvenient that you had while dinning with us. We take very seriously our client satisfaction and we push very hard to have an excellent delivery on our service experience.
Again, we apologize we didn’t meet your expectations and thank you for taking the time to write the review although negative we appreciate it to assist us in getting better at what we do. We hope you give us another opportunity in the future to deliver the great experience you deserve to have with us.
Written March 31, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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