Hard Rock Cafe San Juan

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Ratings and reviews

RATINGS
Food
Service
Value

Location and contact

About
Hard Rock is a haven for fans of music, food, and great times. Whether you are down for a Legendary Burger, live music, a Classic Tee, or the latest collectibles there’s something for everyone! The diversity makes our Island the perfect destination for every visitor. Here you can enjoy your favorite activities, interests, hobbies and sports and, at the same time, discover endless new experiences.
PRICE RANGE
€12 - €27
Meals
Lunch, Dinner, Drinks
CUISINES
American, Bar, International, Pub, Caribbean, Puerto Rican
FEATURES
Seating, Waitstaff, Serves Alcohol, Reservations, Accepts Credit Cards
Reviews (38)
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32 results
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Time of year
LanguageEnglish
10
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All reviews fries sat at the bar great food hrc waitress marriott margarita plate appetizers
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1 - 10 of 32 reviews
Reviewed 6 days ago via mobile

The best Burbon Bacon Burger! Fríes amazing! The Margarita was excellent. Service was incredible. Music started late but it was very good. Condado San Juan, is a great area for this restaurant. Parking easy. We will be back!

Date of visit: March 2019
Thank ElviaD_12
fvpagan, Operations Assistant. at Hard Rock Cafe San Juan, responded to this reviewResponded 4 days ago

Thank you for the review! We're so glad you had a great experience with us. The Bourbon Bacon Burger is one of our favorites as well. It was our pleasure and we hope to see you again!

Reviewed 1 week ago via mobile

We are used to smoke free dining but were mid meal here dining in the outdoor restaurant when someone elected to smoke. Ruined it for us and while we had dined indoors the day before, this incident was enough for us to not go back...More

Date of visit: March 2019
Thank ANewyorkguy
fvpagan, Operations Assistant at Hard Rock Cafe San Juan, responded to this reviewResponded 1 week ago

I'm so sorry you didn't enjoy your meal at the terrace. Unfortunately, guests may smoke on our second floor terrace. If this incident occurred on our first floor terrace, please do not hesitate to tell me what happened via email: fpagan@bravamgmt.com. We apologize for your...More

Reviewed 2 weeks ago via mobile

I went with friends to this restaurant. Alexandra was our waitress. She was very attentive at all times, very helpful. The place is very nice, the food is excellent. The menu is different than it was before, I loved it. The music you listen in...More

Date of visit: February 2019
Thank 266vane
fvpagan, Operations Assistant at Hard Rock Cafe San Juan, responded to this reviewResponded 2 weeks ago

We're so glad you had a great experience with us! At the Hard Rock Cafe, we strive to provide an excellent service and memorable time for all of your guests. At times, we do play Latin/Puerto Rican music, but also have classic rock playing. We...More

Reviewed 3 weeks ago

The food was as you'd expect, it was good but not great. The drinks were good but it was very expensive.More

Date of visit: February 2019
Thank Traveler09
fvpagan, Operations Assistant at Hard Rock Cafe San Juan, responded to this reviewResponded 3 weeks ago

At our location, we do our best to provide the best experience possible. I'm surprised to hear our food didn't exceed your expectations. Many of our signature drinks are complex mixes and require many ingredients. Please feel free to contact me at fpagan@bravamgmt.com, so I...More

Reviewed 4 weeks ago

We only sat at the bar, bartender was friendly but it took some time before he acknowledge us.Beer was cold.

Date of visit: February 2019
Thank Travelerbeme
fvpagan, Operations Assistant at Hard Rock Cafe San Juan, responded to this reviewResponded 4 weeks ago

We're glad you enjoyed your beer! At our restaurant, we try our hardest to provide a rocking experience. We hope to see you again at the Hard Rock Cafe San Juan!

Reviewed 4 weeks ago

Had high Hope's but the experience fell short. First of all, the owners should be scared to death that there are only 2.5 stars for a newly opened restaurant. There was no one outside trying to get guests to come inside, no signs or placards...More

Date of visit: February 2019
Thank Police_Lives_Matter
fvpagan, Operations Assistant at Hard Rock Cafe San Juan, responded to this reviewResponded 4 weeks ago

I'm sorry to hear you didn't have a top notch experience with us. We are actively working on improving our service and guest experience. I'm surprised to hear that no one was in the entrance of the restaurant greeting the guests. Our hosts are outside...More

Reviewed February 12, 2019

im coming to pr for my annual vacation....any body that disses a new opening is a fool....hard rock cafe didnt spend all that money for nothing....they had a store in old san juan accross from the cruise ships....it was good but to big for seasonal...More

Date of visit: February 2019
Thank hardrockin
fvpagan, Operations Assistant at Hard Rock Cafe San Juan, responded to this reviewResponded February 14, 2019

Thank you, Don and Cindy! We hope to see you soon at the Hard Rock Cafe San Juan!

Reviewed February 9, 2019 via mobile

The Hard Rock is back to San Juan!!!! Great music, delicious food, and the best personnel in Puerto Rico. Lots of fun and the best service and attention in years. Thanks for a excellent old-school rock party!

Date of visit: February 2019
Thank Andrés R
fvpagan, Operations Assistant at Hard Rock Cafe San Juan, responded to this reviewResponded February 12, 2019

Thank you for your review, Andrés! We're you enjoyed your time at our restaurant. We hope to see you again at the Hard Rock Cafe San Juan!

Reviewed February 7, 2019 via mobile

Newly opened. Smaller hard rock, but has all the feel of their bigger cousins. Food was good, service was quick and efficient. They have a cool stage behind the bar.

Date of visit: January 2019
Thank Michel d D
fvpagan, Operations Assistant at Hard Rock Cafe San Juan, responded to this reviewResponded February 8, 2019

Thank you very much for your review! We're glad you enjoyed your time at our restaurant. We hope to see you again at the Hard Rock Cafe San Juan!

Reviewed February 6, 2019

The restaurant is across the street from the Marriott Hotel. The food menu is typical of a Hard Rock Cafe. The meal was as expected and did not break the bank. Enjoyed my hamburger.

Date of visit: January 2019
Thank R_n_R_Travellers
fvpagan, Operations Assistant at Hard Rock Cafe San Juan, responded to this reviewResponded February 7, 2019

Thank you very much for your review! We're glad your burger. We hope to see you again at the Hard Rock Cafe San Juan!

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Questions & Answers
Ask a question
Lucila F
April 16, 2018|
Answer
Response from 402letyl |
Yes we have one in Condado.
0
Votes
66deannam
February 20, 2017|
Answer
Response from 402letyl |
Yes it opened this month. August 2018.
1
Vote
Alex Y
January 8, 2017|
AnswerShow all 2 answers
Response from slsulo4 |
There is a new one under construction in Condado. I passed by Monday and asked the construction guy when do they plan on finishing and they said that they are in their final stages. It looks almost finished and super nice.
1
Vote
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