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The Cheesecake Factory

525 F.D. Roosevelt Avenue | Plaza Las Americas Mall, San Juan 00918, Puerto Rico
+1 787-756-6200
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Overview
  • Excellent55%
  • Very good24%
  • Average10%
  • Poor7%
  • Terrible4%
Travellers talk about
“cheesecake” (42 reviews)
“scampi” (2 reviews)
Open Now
11:00 a.m. - 11:30 p.m. Hours
CUISINES
American, International, Vegan Options, Vegetarian Friendly, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Food
Service
Value
Atmosphere
LOCATION
525 F.D. Roosevelt Avenue | Plaza Las Americas Mall, San Juan 00918, Puerto Rico
All Details
Write a ReviewReviews (312)
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1 - 10 of 192 reviews

Reviewed September 3, 2018

Its has an inviting vibe to dine in. You won’t go wrong with the quality of the food. The service was done in an orderly fashion.

Thank Nancy T
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded September 5, 2018

Hi Nancy. Thank you for your review. We're glad to hear that you enjoyed your experience and we look forward to your next visit!

Reviewed July 31, 2018 via mobile

I live in New Orleans so I never thought this chain was worth the trouble. I’m in Pureto Rico and say to myself give it a try. Well heaven sakes the Seared Tuna Tataki Salad and Ultimate Margarita left me speechless. For something so causal...More

Thank Michael J R
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded August 7, 2018

Thank you for your review, Michael. We're so happy to hear that you enjoyed our menu options and we look forward to serving you on your next visit!

Reviewed July 20, 2018 via mobile

The Key Lime Pie is to die for! Creamy, soft, nice crumbly pie crust amd hand whipped cream. Mom never had such a great dessert!!!!!

Thank marleneapontelaw
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded July 22, 2018

Thank you for your review, we're so happy to hear that you enjoy our desserts! We hope to see you back soon!

Reviewed July 9, 2018 via mobile

The menu was with a lot of variety of salads. All dishes were big enough and cooked in a proper way. The prices are in standard with all US restaurants. The perfect dish is the Cheesecake, delicious.

Thank Massimiliano M
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded July 12, 2018

Thank you so much for this review, Massimiliano. We're happy you had a wonderful time with us! We look forward to seeing you again soon to enjoy more of our cheesecake!

Reviewed July 5, 2018 via mobile

I visited with a good friend and were very disappointed with the quality of the food. I had a bacon bacon burger that sent me to the restroom after the 5th bite. My colleagues plate was "ok", it missed the good flavor the roastbeef usually...More

Thank Alicia T
Reviewed June 18, 2018

Great service,located in the center of Plaza Las Americas shopping center. The food is excellent, prices a little high. Great dessert selection.More

Thank CGCM
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded June 20, 2018

Thanks for your feedback! We're glad you had a great experience. Perhaps you'd like to join us for Happy Hour for discounted food and drinks. We also have wonderful Small Plates and Snacks that are a great value for another time. Thanks again and we...More

Reviewed June 11, 2018 via mobile

Im going to go first with my most recent visit because Im a frequent customer here but first coment over here about them I can start saying that I'm very suprised with Chessecake Factory, because their main dishe is dessert and I ordered a Hamburguer...More

Thank Jon S
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded June 13, 2018

Thank you so much for this review, Jon. We're very happy you had such a wonderful time with us! We look forward to seeing you back again soon to enjoy some more of our cheesecake!

Reviewed May 15, 2018 via mobile

Every time I go, food and service are great. Clam chowder soup amazing. It's a very busy restaurant but the trick is to go late afternoon ;-)

Thank Marlene C
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded May 17, 2018

Thanks for your review, Marlene! We're glad you enjoyed the service our team provided during this visit. We hope to see you back soon!

Reviewed April 3, 2018 via mobile

Promptly greeted and seated at a high top in the bar area. After taking my order, my server was rarely seen again except when I motioned that I would like my beverage refilled. The bar area was not that busy, yet the greeter came over...More

Thank unctompr
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded April 4, 2018

Thank you for your feedback, unctompr! We really appreciate it. We're sorry to hear that you were not fully satisfied with our service during this visit. Next time, if there is anything that can be done to improve your experience please let our managers know...More

Reviewed March 16, 2018

We went for lunch at The Cheesecake Factory which is located just outside the Las Americas shopping mall. We have eaten at two other locales of Cheesecake Factory one in Honolulu, one in Beverley Hills. Both of these were Excellent, but our experience here was...More

Thank mw741002
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Ask a question
Questions & Answers
Christos66
June 9, 2017|
AnswerShow all 5 answers
Response from michelle l | Reviewed this property |
uber
1
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Pucky H
May 17, 2017|
AnswerShow all 8 answers
Response from John A | Reviewed this property |
a bit pricey, but good food, nicely presented and sizable portions
1
Vote
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Valet Parking, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Child-friendly, Bar Scene, Kids, Business meetings, Special Occasion Dining, Romantic, Groups
Open Hours
Sunday
10:00 a.m. - 11:00 p.m.
Monday
11:00 a.m. - 11:30 p.m.
Tuesday
11:00 a.m. - 11:30 p.m.
Wednesday
11:00 a.m. - 11:30 p.m.
Thursday
11:00 a.m. - 11:30 p.m.
Friday
11:00 a.m. - 12:30 a.m.
Saturday
10:00 a.m. - 12:30 a.m.
Location and Contact Information
  • Address: 525 F.D. Roosevelt Avenue | Plaza Las Americas Mall, San Juan 00918, Puerto Rico
  • Location: Caribbean  >  Puerto Rico  >  San Juan
  • Phone Number: +1 787-756-6200
Description
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
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