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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
American, Fast food, Grill
Special Diets
Vegetarian Friendly
Meals
Lunch, Dinner
View all details
meals, features
Reviews (355)
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347 results
Traveller rating
202
94
30
6
15
Traveller type
Time of year
LanguageEnglish
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Traveller rating
202
94
30
6
15
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All reviews burger and fries double burger grilled cheese ice cream fast food grand cayman toppings milkshakes buns island fry mile
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Reviewed June 11, 2021 via mobile

Worst experience. First time ever I experience a coworker being so rude it was Jamaican woman named Kadie, it was just a awful service. She was disrespectful to my elderly mother, and slaving her poor co worker to do all the work, chatting back to...us disgustingly. We were the only ones there.More

Date of visit: June 2021
Helpful?
Reviewed May 23, 2021

I went online to order, upon completion it says processing - like this for 5 minutes. Come out, log in again, no order in my account, tried calling 7 times, busy line. Place the order again, same issue, no trace of order. I eventually got...hold of them, explain the issue, She says they got both orders and were sending them, I say no, there is an issue with your online ordering system. She calls me a liar, says I ordered through Bento which wasn't true. I explain as a first time customer, she can do the right thing and I'll accept one order but not both as the issue is with their website. She starts shouting, I tell her to cancel both orders and when the driver arrives send him away. He confirms the order was thought their own website and this is an ongoing problem. Disgusting behavior. Will be disputing the charges on my cc and reporting them to the ombudsman. Burger Shack - when there is an issue with your online ordering system, don't blame the customer and take responsibility.More

Date of visit: May 2021
Helpful?
Reviewed August 24, 2020 via mobile

Best burger place on the island. It’s unfussy fast food made with decent enough ingredients - hits the spot.

Date of visit: August 2020
Helpful?
Reviewed July 20, 2020

I think this an outrageous practice. Tips for take out should be 100% discretionary not added for you to challenge. What does it say about your service that you have to add it on? Review your practices Burger Shack and earn your tips!More

Date of visit: July 2020
Helpful?
35vahed, General Manager at Burger Shack, responded to this reviewResponded July 21, 2020

Hi. Thank you for your feedback. Although there is an option to remove the tip from your online order we take your feedback to heart and will consider amending this feature to make it clearer for future customers. In the meantime, please feel free to...More

Reviewed May 10, 2020

First time to order food from burger shack for delivery and they take more than 2 hrs to deliver your food. This is very bad service and not professional. Every time we called them to ask about our food the delivery lady always on the...way and never arrives after 2 good hours. This sucksMore

Date of visit: May 2020
Helpful?
35vahed, General Manager at Burger Shack, responded to this reviewResponded July 21, 2020

We apologise for your experience and we'd like to thank you for bringing this matter to our attention. Please understand that we were operating in unprecedented times during this Pandemic. This is not how long it normally takes for delivery. During curfew hours not only...More

Reviewed April 28, 2020

I know food delivery is popular at the moment due to the lockdown, but for a company having performed food deliveries for years this was appalling. 1hr 50min before the driver even called me. My street is painfully well marked and clearly on google maps...and the driver couldn't navigate to it. After over minutes trying to explain how to find my street I gave up and told him to take it back to the shop as I have no interest in cold fries and a burger that will have lost all structural integrity. It is a shame I am outside 7 Mile Burgers delivery range.More

Date of visit: April 2020
Helpful?1  
35vahed, General Manager at Burger Shack, responded to this reviewResponded May 8, 2020

Hi FGKY, We apologise for your experience and we'd like to thank you for bringing this matter to our attention. Please understand that we are operating in unprecedented times during this Pandemic. This is not how long it normally takes for delivery. During curfew hours...More

Reviewed March 5, 2020

Whe you are tired of going to fancy diners and just want a casual meal this is the place. Made to order in front of you with quality meat. Best burgers on the island. Very reasonably priced.

Date of visit: February 2020
Helpful?1  
Reviewed February 3, 2020

For a place the size of a shed they produce incredible food. Burgers are all made fresh to order and the milkshakes are great! HIghly recommend for lunch, dinner or a snack.

Date of visit: January 2020
Helpful?1  
Reviewed January 2, 2020

Good Juicy Burger made to order with toppings not always offered in the US. Pricey for just a burger, but great tasting.

Date of visit: December 2019
Helpful?
Reviewed December 30, 2019

I went to Burger Shack about 2 months ago and ordered in person. Somehow they "forgot" our order and this was after waiting for 30min. The lady mumbled something along the line of apology then said they will prep the food after they are done...prepping other people's food. I asked for refund and left without my order. Tonight, I figured I would try online ordering so it would be ready for pick up. Showed up early but figured it will be ready in no time. After waiting for 5min, my boyfriend asked about our order, they didn't know about it. They said they will prep it. We got our food after waiting for 15min. I like their food but this is the second time they wasted my time and it's just not worth it. I won't be going back there again.More

Date of visit: December 2019
Helpful?1  
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Questions & Answers
Ask a question
dannywright2013
March 11, 2019|
AnswerShow all 4 answers
Response from DarkoTraveler | Reviewed this property |
It is a takeout but there are tables all around outside.
0
Votes
Kate681
July 27, 2018|
AnswerShow all 2 answers
Response from KY_one345 | Property representative |
Yes, absolutely! We deliver anywhere on SMB. Just go to burgershack.ky and place your order.
0
Votes
mtateoh
January 21, 2017|
AnswerShow all 6 answers
Response from KY_one345 | Property representative |
Yes
1
Vote
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Frequently Asked Questions about Burger Shack

Yes, Burger Shack offers takeaway services.

Yes, Burger Shack offers delivery services.

Burger Shack is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4
  • Value: 4
  • Atmosphere: 3.5