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Johnny Rocket's

Boulevard Kukulcan Km. 12.5 | Cancun International Airport, Cancun, Mexico
+52 8835575
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Overview
  • Excellent29%
  • Very good32%
  • Average19%
  • Poor6%
  • Terrible14%
Travellers talk about
Closed Now
All hours
CUISINES
American, Fast food, Diner
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Boulevard Kukulcan Km. 12.5 | Cancun International Airport, Cancun, Mexico
All Details
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Reviews (529)
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1 - 10 of 318 reviews

Reviewed 2 weeks ago

I brought a burger meal for myself and my daughter whilst waiting for our flight I had $20 left to use up which I thought would be more than enough, even taking into account airport prices. I couldn't believe it came to $33 and we...More

Thank JohnfromSnorbens
Reviewed 2 weeks ago

Nearly every airport establishment with a captive audience will charge them what they think that they can get away with. So I wasn't expecting a cheap meal. When I visited there were a lot of people in the terminal and quite a queue at the...More

Thank Glyn404
Reviewed 3 weeks ago via mobile

Really good burgers here! Quick service and hot good quality food! The smokehouse burger is brilliant and the fries were fresh! Full selection of milkshakes are really good too

Thank Adam L
Liz N, Director de Relaciones con Clientes at Johnny Rocket's, responded to this reviewResponded 3 weeks ago

Dear Adam L. Thank you for reviewing our restaurant. From reading your review it seems that you were fairly satisfied with your food and service, this of course is wonderful news for us. We are looking forward to welcoming you soon again. Cordially.

Reviewed 4 weeks ago via mobile

This popular burger shop was more then half full when I entered. Personally I was not too hungry so I only had a banana split. My wife had a chicken club, my daughter has chili fries and my son a hot dog. The food was...More

Thank JBartlett1
Liz N, Director de Relaciones con Clientes at Johnny Rocket's, responded to this reviewResponded 3 weeks ago

Dear JBartlett1 First of all we want to thank you for taking the time to write a review of your recent visit to Johnny Rockets Plaza la Isla. We apologize for the inconveniences you experienced. Unfortunately, we're only a Johnny Rockets Airport franchise, but we...More

Reviewed 4 weeks ago

We've come through the Cancun airport twice in the last year, and both times at least someone in our group ended up with a burger and milkshake from Johnny Rocket's. The milkshakes are good, and by the end of a week in Mexico I always...More

Thank travelmakesUrich
Liz N, Director de Relaciones con Clientes at Johnny Rocket's, responded to this reviewResponded 4 weeks ago

Dear travelmakesUrich Thank you for staying with us and we appreciate your kind review of our restaurant We are happy to note that you found our services in line with your expectations and have also noted your feedback in regards about the service and food....More

Reviewed 5 August 2017 via mobile

All the effort by the employees cannot overcome the obvious lack of staff and training. The cashier goes fast, but the line to get the food is absurd - mainly if one considers it is an airport, and people do not haver much time.More

Thank brunoaso
Liz N, Director de Relaciones con Clientes at Johnny Rocket's, responded to this reviewResponded 4 weeks ago

Thank you for your valuable comments on your visit. While the comments about the food you mentioned is unusual and not up our quality high standards, we apologize for the inconvenience and annoyance those incidents caused. Kindly accept our sincere apologies for not giving you...More

Reviewed 4 August 2017

We had some time to kill waiting for our flight in Cancun and our grandkids were ready for milkshakes and burgers. They do not have a McDonalds but they did have a Johnny Rockets and I must say it was nice to find a quiet...More

Thank James H
Liz N, Director de Relaciones con Clientes at Johnny Rocket's, responded to this reviewResponded 4 weeks ago

Dear James H We cannot thank you enough for taking time to update your experience on TripAdvisor. It is our pleasure to read through your nice comment regarding your visit. Your kind words are both valued and highly appreciated. Look forward to the pleasure of...More

Reviewed 2 August 2017 via mobile

Airport terminal was very busy and there was a huge mass of people trying to order out front when one of their servers came and took us to a table. Service was prompt and food was as ordered and we all enjoyed the burgers, fries...More

Thank 2b1a3c
Liz N, Director de Relaciones con Clientes at Johnny Rocket's, responded to this reviewResponded 4 weeks ago

Dear 2b1a3c Your compliments of the restaurant are greatly appreciated. We work diligently to offer the best service and a great food for each client. It is nice to know when this succeeded. We are very pleased you have enjoyed everything about our restaurant in...More

Reviewed 1 August 2017

About 3 weeks ago, I experienced horrible customer service and discrimination while in Cancun airport. Please be aware, and not surprised if you find yourself in my shoes. It was pretty obvious after the employee served a white couple, and Asian, and an Indian customer...More

Thank liltee0232
Liz N, Director de Relaciones con Clientes at Johnny Rocket's, responded to this reviewResponded 4 weeks ago

Good Afternoon liltee0232 First of all I want to thank you for taking the time to write a review of your recent visit. We apologize for the inconveniences you experienced. If you could send us an email to socialmedia.aero@meracorporation.com with more details of your visit,...More

Reviewed 24 July 2017 via mobile

Paid over £24 for 3 x chilli fries and 1 milkshake. Absolutely ridiculous prices, sheer exploitation for a captive audience.

Thank alanrW5388QT
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Questions & Answers
sunpeggers
22 February 2017|
AnswerShow all 2 answers
Response from Liz N | Property representative |
Hello! Thank you for writing us. We also have a Johnny Rockets in terminal 3 waiting for you! Hope to see you soon!
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Cuisine
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible
Good for
Kids, Child-friendly
Open Hours
Sunday
09:00 - 23:00
Monday
09:00 - 23:00
Tuesday
09:00 - 23:00
Wednesday
09:00 - 23:00
Thursday
09:00 - 23:00
Friday
09:00 - 23:00
Saturday
09:00 - 23:00
Location and Contact Information
  • Address: Boulevard Kukulcan Km. 12.5 | Cancun International Airport, Cancun, Mexico
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cancun
  • Phone Number: +52 8835575
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