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Ruth's Chris Steak House

Certificate of Excellence
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Plaza kukulcan, Blvd. Kukulcan, Cancun, Mexico
+52 1 998 885 0500
Website
Today
13:00 - 23:30
Closed now
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Hours:
Sun - Sat 13:00 - 23:30
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734 Reviews from our TripAdvisor Community

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Showing 523: English reviews
Fort Myers, Florida
Level Contributor
93 reviews
45 restaurant reviews
common_n_restaurant_reviews_1bd8 65 helpful votes
Reviewed 3 April 2017 via mobile

I have visited this chain restaurant in the U.S so this was my first time trying the one in Cancun. We wanted lobster and did not feel like going far from our hotel. While the service was impeccable I found some of the food to be disappointing. We ordered the BBq shrimp as an appetizer which was pretty good, and... More 

Helpful?
1 Thank nightnurseFlorida
JUAN LUNA G, Gerente at Ruth's Chris Steak House, responded to this review

Dear nightnurseFlorida, Thank you for letting us know how you feel and for such detailed review. We are glad you enjoyed our service and appetizers, however we are deeply sorry you felt your main dish was not what you expected. We want our customers to enjoy their Ruth's Chris' experience from start to finish, and it's sad to learn we... More 

Frankfort, Illinois
Level Contributor
90 reviews
64 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
Reviewed 2 April 2017

We celebrated a birthday and they made the evening festive and very enjoyable. The food was amazing. The steaks were cooked to perfection. The sides were very good, also. The sides are large enough for sharing. The staff is attentive. The birthday dessert was very nice. We will return on our next visit to Cancun.

Helpful?
1 Thank Mary111015
JUAN LUNA G, Gerente at Ruth's Chris Steak House, responded to this review

Dear Mary111015, First of all, thank you very much for taking the time to write this post and letting us know how you feel about us. Second, thank you very much for your words, and for sharing the details of your dinner experience with us. We very much appreciate your post since all of our customers' comments help us to... More 

Sharpsburg, Georgia
Level Contributor
3 reviews
Reviewed 31 March 2017 via mobile

My husband & I chose Ruth's Chris to celebrate on the last night of our vacation. Both the food & service were excellent. The staff spoke both Spanish & English. We ordered the Ribeye & Lamb Chops. Both were served sizzling hot, topped with garlic butter. The cuts of meat were savory & tender. The sides are large enough to... More 

Helpful?
Thank Xcountey05
JUAN LUNA G, Gerente at Ruth's Chris Steak House, responded to this review

Dear Xcountey05, Thank you very much for sharing your thoughts about your Ruth's Chris Cancún experience, but most of all, thank you for having chosen us as the place to celebrate your last night here. We are thrilled you loved the sizzling touch!! Ruth Fertel, our dear founder, thought of this as our signature feature, and everyday we're glad she... More 

Level Contributor
32 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
Reviewed 30 March 2017 via mobile

I left my group and took myself out to eat and I was extremely pleased with the service and the food. The moscato was great I would for sure come bAck again

Helpful?
Thank Key6174
JUAN LUNA G, Gerente at Ruth's Chris Steak House, responded to this review

Dear Key6174, First of all, we would like to thank you very much for taking some of your time to write this post. Second we would like to thank you as well for having decided to take a chance and eat with us. We are thrilled it was worth it!! Thank you for letting us know how you feel and... More 

Vancouver, Canada
Level Contributor
15 reviews
6 restaurant reviews
Reviewed 20 March 2017

We were able to walk to the restaurant and enjoyed a perfect steak dinner. The waiter was welcoming and fluent in English and Spanish - so we were able to use either. The desserts were memorable and rounded out our evening wonderfully.

Helpful?
Thank LDM125
JUAN LUNA G, Gerente at Ruth's Chris Steak House, responded to this review

Dear LDM125, Thank you so much for your kindness. We really appreciate when our customers take the time to write a review about us. We feel flattered and honored to learn we helped to make one of the nights of your vacation nice and memorable. That's our goal, that's what we work for. Thank you again for posting and we... More 

Montreal, Canada
Level Contributor
11 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 17 March 2017 via mobile

What can I said! The food was fantastic, I have visited this steak house twice, one in niagara falls Canada and in Mexico Cancun in both places the quality is the same, so juicy and very tasty!! My husband and I we want to go for our last dinner here in Cancun and thankfully this place was close to us... More 

Helpful?
Thank Liz12345travel
JUAN LUNA G, Gerente at Ruth's Chris Steak House, responded to this review

Dear Liz12345travel, Thank you very much for your kind words and for taking the time to write this review. It's flattering and very encouraging to learn you decide to try our Cancún location and that the experience was satisfactory in every aspect. It sure is a pleasure to have been a part of your vacation here in paradise! Thank you... More 

Vernon, NY
Level Contributor
9 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
Reviewed 15 March 2017

We went to Cancun for our Honeymoon in 2015. We went in the Fall to hopefully avoid a lot of excess people. (Success, there) We didn't really plan out where we were going to eat. We usually walked up and down the hotel zone and stopped when we were hungry. We ended up being the first guests here one day.... More 

Helpful?
Thank Rachael D
JUAN LUNA G, Gerente at Ruth's Chris Steak House, responded to this review

Dear Rachael D, It's amazing that you took the time of posting this review after all this time. Thank you!! We really appreciate it and we are happy that you decided to give Ruth's Chris Cancún a chance. Please, don't dream anymore and come visit us!! If you decide to do so please let us know with an email. Thank... More 

Illinois
Level Contributor
19 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
Reviewed 12 March 2017

We were staying at the Live Aqua resort and wanted to "get out" for a dinner outside of the resort. Ruth's Chris was within walking distance and were familiar with what to expect as we have dined at Ruth's Chris in Cancun before as well as in St. Louis, Missouri. Service, food, atmosphere were all excellent. Steak was awesome as... More 

Helpful?
Thank JimInIllinois
JUAN LUNA G, Gerente at Ruth's Chris Steak House, responded to this review

Dear JimInIllinois, Thank you very much for letting us know how was your experience with us in Cancún, and thank you for your kind comments regarding our food and drinks. Thank you also for mentioning the thinks you did not find to be of your complete satisfaction. This helps us improve and serve you in a better way next time.... More 

Phoenix, Arizona
Level Contributor
5 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
Reviewed 12 March 2017

The great thing about Ruth's Chris is that you know what you are exactly getting. the bread, the stakes and service all very good. My only grip is the value for money as a dinner for 2 without adding any drinks or tip is always over $100 so expect to pay around $100 each with an inexpensive bottle of wine.

Helpful?
Thank jenni65mba
JUAN LUNA G, Gerente at Ruth's Chris Steak House, responded to this review

Dear jenni65mba, We thank you very much for taking the time of writing this review. Consistency is something we, -and by we I mean all the staff- work for every single day. Your words tell us we are going the right way, and that our daily efforts are acknowledged and appreciated. On the other hand we really hope you feel... More 

Galesburg, Illinois
Level Contributor
5 reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
Reviewed 11 March 2017

The moment we entered the staff was. Exceptional!! The service was outdone, however. Once our food arrived!!! Best steaks ever!! Highly recommend!!!!!!!!! Priced reasonable too!!!

Helpful?
Thank Princess408
JUAN LUNA G, Gerente at Ruth's Chris Steak House, responded to this review

Dear Princess408, First of all, thank you very much for taking the time of writing this post. Second, please know how deeply we appreciate all your comments. Ruth Fertel, our dear founder, would be thrilled to learn all her efforts are paying off. We always try to take care of our customers to the maximum level. We are really sorry... More 

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$50 - US$100
Cuisine
American, Steakhouse, Vegetarian Friendly, Gluten Free Options
Meals
Lunch, Dinner, After-hours
Restaurant features
Reservations, Seating, Waitstaff, Parking Available, Validated Parking, Valet Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi
Dining Style
Casual Elegant
Good for
Groups, Romantic, Business meetings, Special Occasion Dining, Child-friendly
Open Hours
Sunday
13:00 - 23:30
Monday
13:00 - 23:30
Tuesday
13:00 - 23:30
Wednesday
13:00 - 23:30
Thursday
13:00 - 23:30
Friday
13:00 - 23:30
Saturday
13:00 - 23:30
Location and Contact Information
  • Address: Plaza kukulcan, Blvd. Kukulcan, Cancun, Mexico
  • Public Transportation: Bus stop 20 feet away main door.
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cancun
  • Phone Number: +52 1 998 885 0500

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Ruth's Chris Steak House and other visitors
5 questions
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Questions? Get answers from Ruth's Chris Steak House staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?