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Lucca Restaurant

Carretera Cancun Tulum Km. 62, Playa del Carmen 77710, Mexico
+52 877 418 2963
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Overview
  • Excellent70%
  • Very good24%
  • Average5%
  • Poor0%
  • Terrible1%
Travellers talk about
“spaghetti” (2 reviews)
“grand velas” (9 reviews)
Closed Now
Hours
CUISINES
Italian, Mediterranean, Vegetarian Friendly
PRICE
$$$$
RATINGS
Service
Food
Value
LOCATION
Carretera Cancun Tulum Km. 62, Playa del Carmen 77710, Mexico
All Details
Write a ReviewReviews (54)
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1 - 10 of 36 reviews

Reviewed April 24, 2018

They we really nice to everyone. A nice romantic atmosphere with great food! Highly recommend this place!

Thank Brad R
ExecAccount, EXECUTIVE CHEF at Lucca Restaurant, responded to this reviewResponded 3 weeks ago

Your recommendation, Brad, is the best reward we could ever aspire to. Thank you very much. We look forward to be granted the honor of more visits to continue your culinary romance with our menu and atmosphere. MARIO LÓPEZ EXECUTIVE CHEF GRAND VELAS RIVIERA MAYA

Reviewed April 16, 2018

Amazing restaurant. Beautifully location to watch the sunset. Menu is fantastic. Great variety of food and fab service.More

Thank MissyAl
ExecAccount, EXECUTIVE CHEF at Lucca Restaurant, responded to this reviewResponded 3 weeks ago

Missy, it is a thrill to know that you consider Lucca as being an “amazing restaurant,” thank you greatly. I am also very pleased that you find our service “fabulous” and glad that our location offers the opportunity for you to enjoy watching the sunset....More

Reviewed April 1, 2018

We ate lunch here, and made sure we sat outside by the pool. The service is out of this world. The food is very goodMore

Thank bhurliman
ExecAccount, EXECUTIVE CHEF at Lucca Restaurant, responded to this reviewResponded 3 weeks ago

To have our service considered as “out of this world” is the only reward we really need to continue improving our work offering the best possible gourmet selections possible. Thank you very much for sharing this perception of your recent visit to Lucca. We hope...More

Reviewed March 17, 2018

We would never want to write a bad review of any part of Grand Velas, but this time we were a little disappointed with the food. There was no traditional lasagne (which my husband loves), the bolognese was bland and the carbonara salty. 😞More

Thank Theresa K
ExecAccount, EXECUTIVE CHEF at Lucca Restaurant, responded to this reviewResponded 3 weeks ago

First of all, please accept my sincere gratitude for taking time to review your recent experience at Lucca. It is regretful that our bolognese and lasagna options did not meet your husband´s expectations. Let me assure you I have taken the issue up with my...More

Reviewed February 3, 2018

Reservation made for 12 a week prior was met with 2 tables of 6, not as promised!! Going all the way to manager and no empathy only explanations when other restaurants in the resort have handle same number of guest at one table. Hard to...More

Thank AGrayghost
ExecAccount, FOOD & BEVERAGE DIRECTOR at Lucca Restaurant, responded to this reviewResponded March 29, 2018

I thank you, for taking time to share your observations about how you perceived our service and attention. I am going to look into the reservation issue with the manager and will bring it up at our next executive meeting to find the best way...More

Reviewed December 23, 2017

Lucca serves the most incredible Italian food I have ever eaten. The service is divine. One of the best meals we have ever had.More

Thank kimberlysbunting
ExecAccount, EXECUTIVE CHEF at Lucca Restaurant, responded to this reviewResponded February 18, 2018

I want to take this opportunity to thank you for taking the time to share your comments with us regarding your recent visit to our Italian restaurant Lucca. I am very pleased to know your opinion “amazing Italian food and impeccable service!” Your review is...More

Reviewed October 17, 2017

Wow where to start, waiting staff are great, Israels team make you very welcome and help the dining experience become amazing. Menu is very interesting so you wont be disappointedMore

Thank DEGALR
ExecAccount, FOOD & BEVERAGE DIRECTOR at Lucca Restaurant, responded to this reviewResponded November 6, 2017

It was a pleasure to see you also had an amazing dining experience in Lucca, our Italian restaurant and one of the eight options that make up our culinary tour. And I thank you for highlighting the work of Israel and his waiter staff, who...More

Reviewed September 7, 2017 via mobile

We had the pleasure of celebrating my birthday in this absolutely beautiful restaurant from the moment you walk into the serene ambiance, and the greeting by hostess and host Israel, you will enjoy this restaurant. Chef Francisco greeted us as soon as we were seated...More

Thank littlerOse0906
ExecAccount, EXECUTIVE CHEF at Lucca Restaurant, responded to this reviewResponded February 18, 2018

Thank you very much for sharing with us your descriptive comments which reflect your satisfaction with the memorable experience that you enjoyed in our Italian restaurant, Lucca. As Executive Chef, I feel proud to know that our chefs, and each member of our staff, celebrated...More

Reviewed July 11, 2017 via mobile

Chef Francesco Cavicchi is the executive chef at the Lucca restaurant at the Grand Velas Rivera Maya resort. My sister and I had a fabulously prepared five course meal. Chef Cacicchi took us on a culinary tour of Italy that we will never forget. From...More

Thank Michelle L
ExecAccount, EXECUTIVE CHEF at Lucca Restaurant, responded to this reviewResponded August 14, 2017

Ms. Michelle, thank you for your kind comments that describe the excellent culinary experience that you and your sister enjoyed in our fine dining venue, Lucca. As you state, Chef Cavicchi loves to pamper all his visitors with "a culinary tour of Italy" with some...More

Reviewed May 26, 2017

Lots of options for everyone but when one of our group wanted a substitution, she was told "no" from the kitchen. Desserts were delicious and presented beautifully. Some of our group stated their food was a little bland. Restaurant was crowded and service was a...More

Thank lynnetravels2017
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
Average prices
US$1,500 - US$2,500
Meals
Dinner
Restaurant features
Reservations, Seating, Waitstaff, Serves Alcohol, Wheelchair Accessible
Good for
Child-friendly, Groups, Romantic
Open Hours
Sunday
6:00 p.m. - 11:00 p.m.
Monday
6:00 p.m. - 11:00 p.m.
Tuesday
6:00 p.m. - 11:00 p.m.
Wednesday
6:00 p.m. - 11:00 p.m.
Thursday
6:00 p.m. - 11:00 p.m.
Friday
6:00 p.m. - 11:00 p.m.
Saturday
6:00 p.m. - 11:00 p.m.
Location and Contact Information
  • Address: Carretera Cancun Tulum Km. 62, Playa del Carmen 77710, Mexico
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Riviera Maya  >  Playa del Carmen
  • Phone Number: +52 877 418 2963
Description
Enjoy Italian-Mediterranean cuisine and a scrumptious menu of fresh seafood, meats, and homemade pastas at Lucca. House specialties include agnello de Lucca, Gnocchi Al Ragu Di Anatra, Filetto Di Manzo Con Burro Alla Senape served with mustard sauce, red wine reduction, potato "tortino" and portobello. Located in the Ambassador Section, Lucca is a wonderful Riviera Maya, Mexico restaurant where families can gather around a table and enjoy a relaxed atmosphere. Reservations are required.
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