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317 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A1, Canada
+1 403-760-3866
Website
Today
07:00 - 21:00
Closed now
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Hours:
Sun - Sat 07:00 - 21:00
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91 Reviews from our TripAdvisor Community

Traveller rating
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Showing 81: English reviews
Lincoln
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

I dropped in here for a coffee on a weekend break and made a mistake entering pin resulting in a very large tip that I didn't notice until a few days later. On contacting the company they refunded me immediately and apologized profusely when the error was all mine. Excellent customer service and good coffee too.

Helpful?
Thank JennyLincoln
Prince Albert, Canada
Level Contributor
559 reviews
361 restaurant reviews
common_n_restaurant_reviews_1bd8 72 helpful votes
Reviewed 1 week ago via mobile

A large frozen lemonade isn't exactly cheap but they sure are tasty. The girl working here was very friendly. Free wi-fi.

Helpful?
Thank davidson168
Sheffield
Level Contributor
122 reviews
67 restaurant reviews
common_n_restaurant_reviews_1bd8 40 helpful votes
Reviewed 14 March 2017

Called in for lunch, I had a Tuna sandwich and a lovely cup of tea. My friend had Carrot cake and coffee. Smallish place for eating in but interesting, Also do take out.

Helpful?
Thank Beverley W
Northamptonshire, United Kingdom
Level Contributor
9 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 4 February 2017

What more can I ask for than a nice cup of Hot Apple Cider and a Blueberry Muffin, simple but so good. Not forgetting the free WiFi.

Helpful?
Thank _dawn_goss
Sydney, Australia
Level Contributor
18 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
Reviewed 28 January 2017 via mobile

Dropped in not crowded and thought I would get a decent coffee . In the end just a step above Starbucks and the service was real average . Coffee made but not here you go it was just pushed down the counter ..... Just another "fast coffee shop "

Helpful?
Thank Grant J
Sydney, Australia
Level Contributor
79 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 46 helpful votes
Reviewed 19 January 2017

Came here a couple of times for a hot chocolate. Pretty decent but nothing special. The staff always seemed to be talking to each other whilst serving customers which was a bit unprofessional. The cafe has free wifi which definitely came in handy a couple of times as I wasn't connected to a phone network.

Helpful?
Thank teedus
Level Contributor
7 reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
Reviewed 9 January 2017

North American coffee outside the big cities is generally poor and limited to the awful per drip stuff or Starbucks. So Second Cup is a revelation. Servers proper espresso based drinks in sensible portions....no 'vat' like mugs here! They have a great range of blends and interesting varieties from all over the world. They also do an excellent line is... More 

Helpful?
Thank Peter H
Maple Creek, Canada
Level Contributor
10 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
Reviewed 31 December 2016

Coffee here was fine but the customer service was not. I walked in with a Starbucks to go cup so I think perhaps they had me pegged as soon as I entered the store, but when I try to choose what size I wanted they just want their eyes and told me they had no idea what my cup size... More 

Helpful?
Thank Connie P
Bundaberg, Australia
Level Contributor
14 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
Reviewed 9 November 2016

It's hard to find good coffee in the US. Second Cup provided coffee made on milk in the Aussie style. Yeah!

Helpful?
Thank jennieleigh2016
Loretta7171, Owner at Second Cup, responded to this review

Thank you so much for your feedback! We love that you enjoyed our Canadian version of an Aussie favorite. Hope you had an amazing visit in beautiful Banff. Thanks again for taking the time to write a review. Much appreciated. More 

Calgary, Canada
Level Contributor
114 reviews
65 restaurant reviews
common_n_restaurant_reviews_1bd8 49 helpful votes
Reviewed 17 October 2016

I got a free drink here with my Second Cup Rewards, and it was delicious. The staff was helpful and quick, even with the confusion when my friend ordered a "medium dark roast with room"!

Helpful?
Thank BabyOnTheMove
Loretta7171, Owner at Second Cup, responded to this review

Hey there! Thank you for your review and love that you are cashing in your REWARDS!! I'll follow up with my staff on "the room", which is probably one of our newer gals! (haha) Thanks again for visiting us and we hope to see you again soon. More 

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
    Atmosphere
    4.5 of 5 bubbles
Cuisine
Cafe
Meals
Breakfast
Restaurant features
Seating, Street Parking, Wheelchair Accessible, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Takeout
Good for
Cheap Eats, Child-friendly
Open Hours
Sunday
07:00 - 21:00
Monday
07:00 - 21:00
Tuesday
07:00 - 21:00
Wednesday
07:00 - 21:00
Thursday
07:00 - 21:00
Friday
07:00 - 21:00
Saturday
07:00 - 21:00
Location and Contact Information
  • Address: 317 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A1, Canada
  • Location: Canada  >  Alberta  >  Canadian Rockies  >  Banff National Park  >  Banff
  • Phone Number: +1 403-760-3866

Questions & Answers

Questions? Get answers from Second Cup staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?