First, waited about 15 minutes for our drinks and overheard a server say there was no bartender so they had to mix their own drinks. Ordered soup as an appetizer and the server asked if I wanted it first or for everything to come together....I said bring it out as it’s ready, don’t hold anything up. After 30 minutes I asked where my soup was and she said it was on the counter. Ten minutes later (40 minutes now) everything came out at once and the soup was cold so clearly it had been sitting there. The server said “you said bring it all out when it’s done.” No, I didn’t. She did offer to heat it up but that wasn’t the point, you shouldn’t be serving me cold soup in the first place. And we were seated at a small table for two so there was no room for all the dishes. My husband and I had to shuffle dishes around as we were eating. Then, let me start by saying I’ve eaten a lot of creole food in my time and have been to New Orleans multiple times. Creole food should not be so spicy that it burns after one spoonful. Almost unbearable, and I like spicy food. The table next to us was also commenting about how everything was way spicy. They ordered something with bacon but complained to the server that there was no bacon in it. The server said it was crumbled up very fine. On top of that, there are numerous decorations and accent pieces in the restaurant and they are filthy dirty. We were seated right next to some things that had a very obvious layer of dust on them. We were hungry and had already invested considerable time and it was getting late so we really couldn’t go somewhere else because places were closing. And this is not an inexpensive restaurant. Would not go back. There are lots of places in Banff, pick a different place.More
