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111 Lake Louise Drive | In Fairmont Chateau Lake Louise, Lake Louise, Banff National Park, Alberta T0L 1E0, Canada
+1 403-522-1601
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143 Reviews from our TripAdvisor Community

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Showing 134: English reviews
Carmel
Level Contributor
32 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
2 of 5 bubbles Reviewed 2 October 2016

We stayed at the Chateau during our 3-week road trip and after reviewing the menus, elected to try Lago for a change of pace from more traditional Rocky Mountain cuisine. Sadly, we couldn't have been more disappointed. First, we brought along a wonderful selection of wine from home, but chose not to pay the $45 corkage fee. In retrospect, it... More 

Helpful?
Thank CarmelCoasttraveler
FCLL, On behalf of the Lago Italian Kitchen team at Lago Italian Restaurant, responded to this review

Dear CarmelCoasttraveler, Thank you for taking the time to review Lago and thank you for choosing to dine with us. We review all comments both positive and constructive to ensure we are exceeding our guests expectations. Please accept our sincerest apologies for the poor quality of food during your most recent visit and dining experience. We will share your comments... More 

Gardiner, Maine
Level Contributor
213 reviews
79 restaurant reviews
common_n_restaurant_reviews_1bd8 133 helpful votes
5 of 5 bubbles Reviewed 20 September 2016

We were a bit skeptical about Lago given the mixed reviews, but as we were staying at the Chateau and enjoy Italian we decided to give it a shot. We are glad we did. Service was outstanding, some of the best we had over the week in Banff and Jasper. The food was also very good and well worth the... More 

Helpful?
Thank OnTheRoadAgain8180
FCLL, On behalf of the Lago team at Lago Italian Restaurant, responded to this review

Dear OnTheRoadAgain8180, Thank you for taking the time to review Lago Italian Kitchen and thank you for choosing to dine with us. We are so glad you dined with us as well and that the service you received was outstanding and the food was well worth the dining experience! We thank you again for the review and high recommendation. We... More 

Troy, Michigan, United States
Level Contributor
18 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 12 September 2016

We really enjoyed our dinner at the Lago restaurant. The buffet appetizer was great. Our dinners were served promptly. I had the braised short ribs and my husband had the black cod. For dessert my husband had the pomegranate gelato it was very sour and my husband hated it. Otherwise the dinner was great

Helpful?
Thank Ann S
FCLL, On behalf of the Lago team at Lago Italian Restaurant, responded to this review

Dear Ann S, Thank you for taking the time to review Lago Italian Kitchen and thank you for choosing to dine with us. We are glad that you enjoyed the antipasti buffet appetizer and that the braised beef short ribs and the black cod were to you liking. We apologize that you did not enjoy the pomegranate gelato, that it... More 

Canberra, Australia
Level Contributor
253 reviews
100 restaurant reviews
common_n_restaurant_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed 11 September 2016

The food was very nice, both the osso buco and the ribs - both coming with some veggies. The wine list was good with many wines from Italy as you'd expect in an Italian restaurant. One waiter was good and one was ordinary, but we had a good time. The atmosphere is nice, not noisy, but nothing special either.

Helpful?
Thank Les_Landau
FCLL, On behalf of the Lago team at Lago Italian Restaurant, responded to this review

Dear Les_Landau, Thank you for taking the time to review Lago Italian Kitchen and thank you for choosing to dine with us. We are glad that you enjoyed the osso bucco and the braised beef short ribs so much! We are glad that you had an enjoyable evening with good food and wine! Thank you again for your review, we... More 

Sydney, Australia
Level Contributor
5 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 6 September 2016

I really enjoyed our dinner here. The waiter was very nice and cheerful. The food was delicious. Coming from SYD, the price is pretty good (but pricey vs norm there), I'd say it's worth it. The ambiance was nice. It did take awhile for them to give us the bill, but the overall experience was very good.

Helpful?
Thank chumverano
FCLL, On behalf of the Lago team at Lago Italian Restaurant, responded to this review

Dear chumverano, Thank you for taking the time to review Lago Italian Kitchen and thank you for choosing to dine with us. We are so glad that you enjoyed your dinner with us and that you found your waiter to be nice and cheerful and the food delicious! We do apologize on the delay in getting the bill to your... More 

Guelph, Canada
Level Contributor
224 reviews
123 restaurant reviews
common_n_restaurant_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed 26 August 2016

Ate as part of our meal plan. The food was better than the Poppy Brassiere and the service was so so. One of the customers fainted behind me and no one, besides myself and my wife, noticed and we managed to return her to her table to recuperate. Food was great and we had a bit of excitement.

Helpful?
Thank savuka1958
FCLL, On behalf of the Lago team at Lago Italian Restaurant, responded to this review

Dear savuka1958, Thank you for taking the time to review Lago Italian Kitchen and thank you for choosing to dine with us. We are glad that you enjoyed the food and thank you for helping the guest who fainted during their meal. We are sure they appreciated your help. Thank you again and we hope to see you again soon. More 

Level Contributor
122 reviews
53 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 20 August 2016

By the time we added the tip and had wine, the bill came to almost $350.00. We had a wonderful evening and the food was excellent. Is any meal worth that much money? I am not sure. We did take the unfinished wine up to our room and finish it at another meal.

Helpful?
Thank I13JAmarym
FCLL, On behalf of the Lago Italian Kitchen team at Lago Italian Restaurant, responded to this review

Dear I13JAmarym, Thank you for taking the time to review Lago and thank you for choosing to dine with us. We are glad that you had an enjoyable evening while dining with us and that you enjoyed the food & service so much. We strive to provide the best experience to our guests and we are glad that the food... More 

Fernandina Beach, FL
Level Contributor
261 reviews
141 restaurant reviews
common_n_restaurant_reviews_1bd8 73 helpful votes
3 of 5 bubbles Reviewed 14 August 2016

Expecting good Italian food, but very disappointing. Had the Veal which was 2 thin pieces slightly overcooked and the sauce was not good at all. Salad bar of appetizers was poor. Dessert of Chocolate Milanese was small piece and not very good. No bread was served to our table until we asked for it finally near end of meal. If... More 

Helpful?
Thank married96
FCLL, On behalf of the Food & Beverage Management team at Lago Italian Restaurant, responded to this review

Dear married96, Thank you for taking the time to review Lago Italian Kitchen. We review all comments both positive and constructive. We were disappointed to read about your experience while dining with us on your most recent visit to Fairmont Chateau Lake Louise especially the food quality and service. We strive to provide the highest quality food and service that... More 

Level Contributor
106 reviews
55 restaurant reviews
common_n_restaurant_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 12 August 2016

Excellent meal. There is a starter buffet or you can select from the menu. Choose the Sicilian meat balls. Very tasty! Big portion. For main had the braised shank of veal which was cooked really well and so tender the meat was falling off the bone. Again a big portion. Didn't have dessert as too full. Exceptionally good service from... More 

Helpful?
Thank Trehwfa38
FCLL, On behalf of Lago Italian Kitchen team at Lago Italian Restaurant, responded to this review

Dear Trehwfa38, Thank you for taking the time to review Lago. Our Antipasti Buffet had a wide variety of items for you to choose from. Choose 1-2 items or try them all! The meat balls are very tasty and we are glad you enjoyed them so much. The Osso Bucco is one of our more popular items and now you... More 

San Diego
Level Contributor
23 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 6 August 2016

We were on Rocky Mountaineer journey and booked dinner at Lago with our meal plan. We ordered lasagna and the clams over linguini dinners. The lasagna was boring and not tasty at all and some of the clams were not done. We didn't complain as it had been a very long day on the train but we don't recommend Lago.... More 

Helpful?
Thank SanDiegoNate
FCLL, On behalf of the Lago team at Lago Italian Restaurant, responded to this review

Dear SanDiegoNate03, Thank you for taking the time to review Lago Italian Kitchen. We review all comments both positive and constructive. We apologize that the food you ordered was not up to standard. We have passed along your comments to our culinary team for review. We apologize that this put a damper on your experience here at the Fairmont Chateau... More 

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
    Atmosphere
    3.5 of 5 bubbles
Average prices
US$13 - US$30
Cuisine
Italian, International, Healthy, Gluten Free Options
Meals
Lunch, Dinner
Restaurant features
Reservations, Seating, Waitstaff, Parking Available, Highchairs Available, Full Bar, Wheelchair Accessible, Serves Alcohol
Good for
Child-friendly, Kids, Groups, Special Occasion Dining
Location and Contact Information
  • Address: 111 Lake Louise Drive | In Fairmont Chateau Lake Louise, Lake Louise, Banff National Park, Alberta T0L 1E0, Canada
  • Location: Canada  >  Alberta  >  Canadian Rockies  >  Banff National Park  >  Lake Louise
  • Phone Number: +1 403-522-1601
Description
Every meal is a celebration of modern Italian cuisine at Lago Italian Kitchen! The diverse regional flavours of Italy are showcased from Lago's open concept kitchen with authentic multi-course meals that capture the true essence of Italian cuisine. Join us for a true Italian food sharing experience!

Questions & Answers

Questions? Get answers from Lago Italian Restaurant staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?