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Ratings and reviews

#177 of 195 Chinese in Calgary
#2,429 of 2,630 Restaurants in Calgary
RATINGS
Food
Service
Value
Atmosphere

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CUISINES
Chinese, Asian
Special Diets
Vegetarian Friendly
Meals
Lunch, Dinner
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meals, features
Reviews (94)
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Reviewed October 11, 2020

The Regency Palace has the absolute worst food Calgary. This review is coming from an Asian. I do not recommend this place. You can walk into any Chinese Restaurant in Calgary to get 100 times better food.

Date of visit: October 2020
Helpful?
Reviewed January 6, 2020 via mobile

When we arrived at the restaurant, the staff directed us in a wobbly table. It was unstable because the surface was uneven. So I asked her (in a very nice way) if we could have another table as I know it will be uncomfortable to...eat there. And since there were only few people that time and most tables were not reserve, I was positive that she will allow us to transfer. But she said "NO, it's better here". I told her the table is wobbly, can you please move us? (I even smiled at her) and again she said "No no this is better. We cannot move you" I was upset but since I don't want to ruin our family's dinner, I decided not to argue with her. She asked what's our order and when we told her that we want the buffet, she repeated the price five times. She sounded like we cannot afford it. Then we assured her that it was okay. And we really want the buffet. My brother told me to calm down and just ignore it. So I did just for us to enjoy our dinner. We enjoyed the food. But everything could have been better if they know how to treat their customers with respect. After our dinner, we talked about what happened and decided not to go back in that place anymore. I do not recommend this place. Better go in a Korean restaurant nearby as they are nicer people who treats their customer properly. It was our worst dinning experience.More

Date of visit: January 2020
Helpful?1  
Reviewed December 9, 2019

Regency Palace is a huge Chinese restaurant with a massive menu. The food is very good and reasonably priced. The lighting is what I would call “not romantic” in other words, very bright and about the same brightness as a Wal-Mart Store. The wine list...is longer than most Chinese restaurants, but the first two types that I requested were not available. Anyway, there were twelve of us for dinner, we all ordered one dish and there was more than enough food. The main comment was “delicious”More

Date of visit: December 2019
Helpful?2  
Reviewed November 4, 2019

The food here is good, I ate off the buffet. Lots to chose from and desserts. The staff are'nt very friendly and very rushed. Asking you want you wanted as soon as you sit down without having time to look at the menu.

Date of visit: November 2019
Helpful?2  
Reviewed October 27, 2019

The food is ok, it is nothing special though a bit oily food. There are different choices on their menu. The serving is good for sharing though a bit expensive. The service crew is a bit impatient at first but warm up after awhile. We...wasn't able to go there and try their buffet because of the buffet schedule is limited time.More

Date of visit: September 2019
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Reviewed July 4, 2019

Have not been there for over a year and hoping things would have improved but alas, things have gotten worse, much worse. we had dim sum on july 1 and a dish came out not properly cooked. The server took it back and got us...a new one, too 20 minutes to steam some new ones. The replacement came out even worse, the inside was FROZEN!! and when I told the server AGAIN, I now got this really annoyed look questioning what is MY problem. The half frozen dim sum was left on the table while she went to get us a new one, just a very 'dont give a hoot' attitude; any other restaurant would have removed the bad food right away!! you can see from the photo attached the dumpling is clearly raw, the shrimp is still grey in color!!More

Date of visit: July 2019
Helpful?1  
Reviewed July 2, 2019

We went for diner with another couple. The staff were rude and barely spoke English. They did not give us time to review the menu and came back a number of times within 5 minutes. Food was at best poor, no taste. When they cleaned...up the table beside us they were mad and made a unpleasant noise of plates and glasses crashing into the cleanup cart. When they reset the table they threw the plates and cutlery on the table. Very very unprofessional. We would never go back or recommend this place.More

Date of visit: June 2019
Helpful?2  
Reviewed April 28, 2019

The quality of their dim sum is mediocre at best but Chinese dishes ordered from the menu are of good quality. The best thing about this restaurant is their service.

Date of visit: April 2019
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Reviewed January 26, 2019 via mobile

On a recent visit, I was asked by out of town visitors to take them to a good dim sum. What happened to the Regency ?????? I was so embarrassed for the restaurant as my guests bit into dim sum that contained spoiled pork (gross)...and I looked on in horror as she blanched and couldn’t spit it out fast enough. I also saw some else’s food stuck on our dishes. Ugh ! As I looked around, I realized just how empty the place was. Gone are the days when you lined up with a number. The place had only 4 tables on the go. We left after this and still had a $ 40.00 tab which we had to pay even after we pointed out the spoiled meat. I tried the hot pot too on a previous occasion and it too was substandard. How unfortunate. I’ve had lovely meals there in the past. The owners/management need to take a good look at why this place has taken such a nose dive. I will not be going back again.More

Date of visit: December 2018
Helpful?2  
Reviewed January 2, 2019

Had a horrible New Year's day experience. Greeted by dishes on the table on which the dishwasher had obviously not done a good job. Opted for buffet, then found the bins empty and near empty. What was left was cold. Over 15 minutes before they...were refilled. Took forever to get drinks order taken. Complained, was told that a party in their banquet room was making things too busy, as though that was our problem. Adding insult, the dirty pot of tea that was on the table when we arrived appeared on the bill even though we had not ordered it. On top of all this, the food was mostly terrible, overly salty, greasy and tasteless. At $20 per person was obscenely exorbitant. Am befuddled how this restaurant could have possibly earned any good reviews. Highly recommend you not just take a pass, but run the other way.More

Date of visit: January 2019
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Frequently Asked Questions about Regency Palace

Yes, Regency Palace offers takeaway services.

Yes, Regency Palace offers delivery services.

Regency Palace is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3
  • Service: 3
  • Value: 3
  • Atmosphere: 3.5