While we have been happy with the service here in previous years, our family's most recent visits have been a disaster. As we stood waiting for a table, the woman working there continued to clean tables and not sit anyone. We waited so long, standing...and observing 4 clean tables, that we left. When our daughter went to the restaurant for lunch about a month later, she had to ask them to put a rush on her order as she had been there over an hour, still had not received her food, and had to leave to pick up her child from school on a bitterly cold day. Someone needs to refresh the staff on what customer service means. I know this restaurant gets insanely busy on the weekend but these visits were during the week. Prices have been increased , but service certainly has not.More