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Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
Pizza, Fast food
FEATURES
Delivery, Takeout, Accepts Credit Cards
Reviews (20)
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20 results
Traveller rating
7
5
0
5
3
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Time of year
LanguageEnglish
Traveller rating
7
5
0
5
3
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Reviewed March 15, 2022

Walked out of this joint after the snotty weekend 'manager' told us apologetically we'd have a minimum half hour wait for cheese pizza AFTER trying for 20 minutes straight to get through on the phone which kept saying to call right back. We had to...go near on the way out of the city so stopped to check. Turns out some snot nose teen was still on the phone seemingly trying to play big man with someone on the other end. When we explained the situation to the ?manager and said we had to leave the city without any dinner, there were no apologies, just shrugged shoulders, defensive attitude and too bad for us. The other guy smirked was still on the phone. What a second rate rat box! The last pizza was burned so the reason we gave it another go was because of proximity. Last time. What horrible customer service. Wouldnt recommend it to anyone ever! Bottom class all around.More

Date of visit: March 2022
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Reviewed September 3, 2021

We ordered a pizza and wings tonight. The delivery was slow. I specifically ordered a large pepperoni with extra pepperoni and extra cheese and LOTS of extra sauce. There was extra cheese but not so much extra pepperoni and definately NOT extra sauce. AND it...was over cooked to the point of HARD burnt crust on the edges. You guys really need to do some quality assurance on your staff. You used to have very good product but this last order was not what i expected from our past experiances.More

Date of visit: September 2021
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Reviewed August 20, 2021

Ordered the Bridge and the Hawaiian both were huge and great and they came 15 min early.....good job great pizza

Date of visit: August 2021
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Reviewed July 24, 2021

We’ve ordered from Bridge religiously since we discovered them a couple of years ago. We recently tried another highly rated place in town when we needed pizza before 3pm (when Bridge opens). The other place was twice the price but half as good! Back to...Bridge!!! They have fewer pizza options (easier decision-making) and they are all excellent. Our favourite is True North, thin crust, with slightly less sauce. It is so so so good! We also enjoy Oh Alberta (but True North is always a hit with the kids)! I promise you will not be disappointed with Bridge Pizza! We have had one delivery mess up in our probably 20 orders with them and they made it right.More

Date of visit: July 2021
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Reviewed February 21, 2021

The pizza was not done to our instructions. Meat dishes were not cooked well. Salad was not real good.

Date of visit: February 2021
Helpful?2  
Reviewed February 5, 2021 via mobile

Excellent pizza bad customer service! If I could rate the pizza itself it would be 5 star! Amazing pizza! However the customer service is terrible! We ordered pizza tonight from Skip the dishes, Bridge decided to turn off Skip the dishes because they were getting...too busy but neglected the fact that we had already ordered our pizza. We waited for 30 minutes for a pizza and then got a notification that we had another 55 minutes to wait! We called Bridge pizza and they admitted to turning off their Skip notifications but then blamed Skip for the issue. Listen I know Skip the dishes is terrible but Bridge were the ones who turned Skip off having us believe we had 30 minutes to wait for pizza which in the end was one hour and a half! When I called to talk about it a female employee was super dismissive and did not care one bit that I was waiting one hour and a half for my pizza! You were the ones that turned Skip off after I ordered. They blamed Skip, no apology no customer service! Listen Bridge you have amazing pizza but: 1- figure out your relationship with Skip and manage it better or don’t use them! 2- Hire people with better customer service skills! The woman working today was terrible. Great pizza but figure out how to manage your growing business!More

Date of visit: February 2021
Helpful?1  
Reviewed January 22, 2021 via mobile

We ordered the wild mushroom with truffle oil early December and it was beyond the best pizza we’ve ever had. So ordered it again tonight, and there was no comparison, not at all the same. I do not believe there was any truffle oil on...it at all, but it also did not even look at all the same. Plus it was cold. Pretty much done ordering from Bridge Pizza.More

Date of visit: January 2021
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Reviewed December 22, 2020 via mobile

Ordered 2 pizzas. 2hrs later they still weren’t delivered. Called back to cancel, and if you can believe it they were confused why!! Won’t be back

Date of visit: December 2020
Helpful?2  
Reviewed June 7, 2020

Placed an order for pick up - and while it did take an extra 15 mins (than the 30 quoted) to prepare the lasagna was delicious and great value. At $15 an order there is plenty for at least 2 meals in one order. Lots...of meat and cheese. Rich sauce. Very good.More

Date of visit: June 2020
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Reviewed May 24, 2020 via mobile

We have been supporting local small restaurants since Covid 19 rules and places an order for their party pack: salad, wings, pizza and lasagna. We called in, were told it would be 44 minutes and when we went to pick it up we were told...the lasagna would be a few more minutes. About 30 minutes later the lasagna comes out and they say they now have to make the pizza! We wait longer. The order is put together and we take it home. We open up the bags to find the wrong salad, wrong pizza, wrong wings. They didn’t mess up the lasagna. My husband takes it all back - oh sorry - what did you order? It was eventually corrected about an hour later. The lasagna wasn’t bad but there are many. Writer pizza places in Lethbridge and MUCH more accuracy and efficiency almost anywhere else.More

Date of visit: May 2020
Helpful?2  
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Frequently Asked Questions about Bridge Pizza

Yes, Bridge Pizza offers takeaway services.

Yes, Bridge Pizza offers delivery services.

Bridge Pizza is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3.5
  • Service: 4
  • Value: 3.5