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Ratings and reviews

RATINGS
Food
Service
Value

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CUISINES
Vietnamese, Chinese, Asian
Special Diets
Vegetarian Friendly, Vegan Options
Meals
Lunch, Dinner
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meals, features
Reviews (61)
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Traveller rating
48
2
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2
6
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Time of year
LanguageEnglish
Traveller rating
48
2
3
2
6
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All reviews portions are huge chinese food service was excellent jackpot delivery alberta leftovers
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Reviewed October 26, 2022

Due to a health issue I don't get out as much as I did but when I do this is my first choice. Clean, great service, huge portions, reasonable prices and very tasty food. Highly recommend.\PS: The delivery and take out business is huge telling...it tastes delicious.More

Date of visit: October 2022
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Reviewed May 21, 2022

Due to Covid and being placed in a Long Term Care facility meant I haven't gone to ay restaurants for about 6 months. My daughter came in from out of town and took me and my walker out for dinner. When she asked where I...wanted to go I said Lucky Family because the portions are huge and full of flavour. I was not disappointed. Service was excellent as was the food. I felt bad I couldn't take my leftovers as I would not have any way to heat them. I went with the intention of trying their Vietnamese menu but I went for Chinese again.More

Date of visit: May 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed March 11, 2022

It’s quite unfortunate that I have to write a bad review for this place. We were an avid fan and got to know the owners by going to their different restaurant over the years. For some reason my wife and I noticed a big change...not only with the quality of food but also how the owners were today. They were quite busy tonight which was a good sign for their business but the daughter of the owner seem to have shown unprofessional attitude towards the staff and as well as the customer. Sad to say but we don’t think we will ever go back to this place again. Good luck to the owners and hope things gets better again just like it used to be.More

Date of visit: March 2022
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Reviewed November 19, 2021

Every day they have a different special for $11. I got 3 meals out of my Chicken Chow Mein which was excellent. They have one Chinese and one CDN choice. Support this excellent local business. they have three types of food. Chinese, Asian and CDN.

Date of visit: November 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed August 25, 2021

This is my go to place for Chinese. The place is always spotless and service is impeccable. Portions are huge and the $10 lunch special gets me 1.5 meals. They have an extensive menu and Vietnamese food as well as Asian food. Their delivery service...is I believe their own.More

Date of visit: August 2021
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Reviewed July 13, 2021

Lucky's used to be in Jackpot Casino but moved to this location about a year or two ago. Some people still think they are in the Casino and there are a few incorrect bad reviews on here that were intended for the new operator in...the casino. They should be disregarded. I ordered a dinner for two on Saturday and the food is incredible. Delivery was quick and food was really hot. I do believe in supporting local and I have never heard a negative comment about Lucky's.More

Date of visit: July 2021
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Reviewed May 19, 2021

I have never had a bad meal here and the food is incredible. The portions are huge and with 5 portions it makes for great value. We love their ginger Beef!

Date of visit: May 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed March 28, 2021

I read the reviews about Lucky's having not tried it before and wanted to support local. Based on great reviews, my husband and I ordered from there. What an absolute disappointment! The ginger beef was tough and fairly tasteless by comparison to other ginger beef...we have had. The Szechuan pork came dry with no Szechuan sauce that we could taste. I had to make a honey garlic sauce to put on it just so we could eat it. The black bean shrimp was again fairly tasteless compared to what we have had before All in all, a very disappointing meal. The only thing good I can say was the delivery service was quick and efficient..More

Date of visit: March 2021
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Reviewed January 9, 2021

We decided to try a new place to order out. We ordered the chicken fried rice, sweet and sour pork, beef and broccoli, and ginger chicken. Well not the best prices for the small servings. Every other Chinese restaurant in Red Deer give way bigger...servings. The food was not greesy, but was very bland and sauceless. We decided to try a new place to order out. So we decided to try this place. We heard only good things about this place. The broccoli was cooked ok, but where was the beef and the sauce? The pork and ginger chicken were over cooked, really hard to chew and barely any sauce. Then to top it off, the chicken fried rice had barely any chicken or even peas in it, no flavour except the pieces of string. Yes there were pieces of "STRING" in our rice!!! My children could of choked. I called the restaurant and complained, they wanted to run new food over but seriously we had no appetite any more. We will never order here again!! In my opinion, this place is very over priced for the serving sizes. The food is tasteless, sauceless and very bland. Also after the forien objects into our food,I also am concerned about the health/safety of the food preparation.More

Date of visit: January 2021
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Reviewed December 30, 2020

i ordered a combo for 1 dinner a by far the worst ever soggy veg the rice was like wall paper paste no flavor wont ever order from them again

Date of visit: December 2020
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Reviewed December 19, 2020

I believe in supporting local businesses especially if they have really good food and service. Their portions are huge and I ordered a dinner for 2 and we got 7 portions of food. It was piping hot and they had touchless delivery and payment. Best...Chinese in Red Deer. Period.More

Date of visit: December 2020
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Reviewed November 20, 2020

I placed a phone order for a delivery at 5:25 pm - after trying to call their number no less than 5 times - the first 4 - I got the hours of operation and then it hung up. When I got through to a...real person - placed my order and then waited for almost 2 hours - at 7 pm - I get a phone call asking me did I still want my food delivered and WHY did I hang up on the delivery driver twice?? Well the call at 7 pm was the first call I got from them - they weren't very nice to say the least - I cancelled the order. MY opinion - how dare they accuse me of hanging up on them when they never called once never mind twice. Well they may have gotten good reviews in the past but now I think it went to their head and they forgot the most important thing you must remember in any business--GOOD customer service and the customer is NEVER EVER wrong. Plus word of mouth and bad reviews can and will harm your business - learn from your reviews - do you not think your customers are important - apparently not by the attitude of the young lady who called me earlier. Sorry you may think your the best - but apparently others don't agree - you have to remember what is important in the food business or any other business - paying customers - and your staff well they need attitude training to put it mildly. That my review - sorry I was looking forward to trying your food but now I don't think I would ever again.More

Date of visit: November 2020
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Reviewed October 25, 2020

This is an excellent restaurant with incredible food and great service. While I prefer Chinese they have other Asian cuisine as well. spotlessly clean and busy!

Date of visit: October 2020
Helpful?1  
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Reviewed October 6, 2020

We got Cantonese chow mein takeout. We were disappointed as soon as we opened it up, very unappetizing, we ate a little bit, and we gave the dogs the rest. We wouldn't consider going back. We tried it because of the great reviews.

Date of visit: October 2020
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Reviewed September 17, 2020

The portions are huge and the food and service are incredible. I am a multi-time returning diner and it is a great wat to impress a new lady friend. I swear it is the best Ginger Beef in Alberta and I use takeout quite frequently...with great delivery.More

Date of visit: September 2020
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Questions & Answers
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kittym23456
July 8, 2019|
Answer
Response from Dean C | Reviewed this property |
THey don't have a seniors menu but when we go we split a dinner for one (the 1B is excellent) and even then we have food leftover. Trust me, it is a very inexpensive meal doing it this way!
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G6570AXrichardw
January 10, 2019|
AnswerShow all 3 answers
Response from Dean C | Reviewed this property |
PS: There was a menu in the phone book yellow pages but it will no longer be valid.
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LUCKY FAMILY RESTAURANT, Red Deer - Updated 2022 Restaurant Reviews, Photos & Phone Number - Tripadvisor

Frequently Asked Questions about Lucky Family Restaurant

Yes, Lucky Family Restaurant offers takeaway services.

Yes, Lucky Family Restaurant offers delivery services.

Lucky Family Restaurant is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 5
  • Value: 4.5