We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
C$10 - C$15
CUISINES
American, Diner, Canadian
Special Diets
Vegetarian Friendly, Gluten Free Options
View all details
meals, features, about
Reviews (185)
Filter reviews
185 results
Traveller rating
92
57
27
2
7
Traveller type
Time of year
LanguageEnglish
Traveller rating
92
57
27
2
7
Show reviews that mention
All reviews oyster burger eggs benny beef tips large portions a popular place friendly service great stop meats milkshakes island
Sort and selected filters
Sort FilterEnglish
Updating list...
Reviewed August 21, 2023

I will likely NEVER go back, I've never been treated so badly by staff in my entire life (used to be my favourite place in town). Tried to phone to order food on the weekend, was asked to hold then listened to the employee "Sheena"...cuss/swear her head off for 10 mins while on "hold" (could still hear). Called back, happened again!! Over 15 "F" bombs on the phone in 20 minutes on "hold". NO ONE CAME BACK TO TAKE MY ORDER, EITHER TIME I CALLED. At this point I drive down to York St, I walk in, it is fairly busy. I ask a lady up front if the owner is in, or a manager. She says she’s the manager. Perfect. I ask if we can speak somewhere privately, she says no. So I lean in and whisper that I just spent 25 minutes trying to order food, listening to the staff swearing and cussing. She goes over immediately to the other lady working (who I assume is Sheena that answered the phone), and the girl starts laughing and looking at us. I ask if we can speak again in private and I’m once again told no, so I tell the manager that I am looking to place my order and honestly I am hoping it is going to be complimentary after the experience I have just had (plus half my order was supposed to be free from their last screw up). I get told angrily that this will not be happening, and she tells me to come back later if I want to discuss it. I tell her I drove all the way down here, I’m looking to order food, can we please resolve this. She offers to get the owner (GREAT! I asked to speak to the owner when I first came in). She returns less than 15 seconds later “I spoke to him, he says there’s nothing he can do”. I said there is no way you relayed my entire story to him in that time. At this point the other person working pipes up “You’re in here every day, you know we’re good servers!” I looked at her and said calmly “I think I heard enough out of you on the telephone, I’ll thank you not to interrupt”. TO WHICH SHE REPLIES “I haven’t even answered the phone today”. BLATANTLY lying and accusing me of making the entire scenario up, I said to her “Then how do I know your name is Sheena and you just told the cook 3 times it’s “****ing bananas in here, **** my life” 15 minutes ago?” To which Sheena just starts laughing out loud in my face. The manager then looks at me and says “bye, have a good day” and waves me out of the restaurant. As I'm leaving I hear 2 people standing by the door whisper "oh my God...should we leave too?" I am someone who they said is “here every day” and they treated me worse than I have ever experienced from any restaurant in my life. No matter how much I enjoy their food, whatever has happened to the staffing there is horrendous and how they treat customer is absolutely unfathomable. I don’t know what it would take for me to go back there again, but it would have to either include personal apologies from those staff members or one from the owner himself for hiring them and have him tell me they no longer work there. I can safely say Brunch On 3rd would never treat anyone like this, and that’s where I’ll be recommending to people from now on.More

Date of visit: August 2023
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 6, 2023

Coffee was horrible tasted like dirt had the eggs Benny English muffin was not toasted was mushy average but over priced at 20$ and coffee 2.75 would avoid this place

Date of visit: June 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 22, 2023

Stopped in for milkshakes & poutine on my birthday, both food and service were great. Milkshakes are the best in town

Date of visit: May 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 19, 2023 via mobile

We stopped here for breakfast. I ordered pancakes and my wife ordered poached eggs. Food arrived fairly quickly but, was just barely warm. When presenting the food, the server (not the person who seated us) referred to my pancakes, as a 'small stack': which it...was, just 2 fairly small pancakes. My wife's eggs arrived 'over easy' rather than poached with one yolk broken along with cold, over cooked hash browns . No offer of jam for wife's toast or coffee refill. The restaurant was not very busy. $30 for a horrible breakfast.More

Date of visit: May 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 7, 2023

Absolutely the worst! This place use to be such an amazing place to go and great food but it’s no longer this way! My husband and I went there today for lunch and what a disaster. From the moment we walked in we where treated...with hostility and attitude from the server and I counted at least 9 dirty tables and not a lot of people in the there. There were 2 girls working and neither of them bothered to attempt to clean any tables. She brought our drinks and then walked away didn’t even ask to take our order about 10 mins later we finally ask to place our order only to receive even more attitude from the server. I was ready to leave at this point but we decided to wait for our food and give them a chance. When our order came it was wrong and I asked her to fix it please and she grabbed my plate and started yelling at us and saying we didn’t need to be rude when all I asked was to have my order fixed and then she proceed to go into the back and say that she can’t deal with that table anymore. We walked out after that comment. I’ve never been so disrespected and treated so terribly for just wanting to have a nice Sunday lunch with my husband. We will never go back and wouldn’t recommend this place to my dog!More

Date of visit: May 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 14, 2023 via mobile

Have driven past this place on our way up island forever. Finally stopped for dinner tonight. Food was delicious. We ordered the pork schnitzel and beef dip meals. Large portions, quality meats and tasty vegetables. Fast, friendly service made this a very nice stop.

Date of visit: April 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 13, 2023

Great stop! I have driven through Duncan a million times and should have stopped here before! Great Benny and Steak & Eggs. Really friendly service. 10/10 would recommend.

Date of visit: April 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 1, 2023

I big shout out to the one and only waitress working the floor of a packed restaurant , the York St Diner in Duncan. The best customer care and service I have ever Seen! ❤

Date of visit: March 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 5, 2023 via mobile

This is a family diner with old style decor. But it has nice staff and quite good food. We’ve had Benny’s black stone a couple of times recently and they are very good. Extra crispy bacon come just as ordered. It’s a popular place but...the hours have diminished due to staff shortage that is happening everywhere these days so check to see if it’s open first.More

Date of visit: January 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 7, 2022

The Oyster Burger was delicious! Great atmosphere and service! Good ole fashioned diner! Good menu!!

Date of visit: June 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 31, 2021

We live in Duncan and have gone to the Diner many times - We have never had an issue until Friday, Oct. 29. My wife ordered the French Onion Soup, that she has had many times, and it always was very good, but this time...it was not up to Standards. The soup was very watery, and did not taste like it usually does( this could be caused by an inexperienced cook) I ordered the soup of the day ( Mushroom Leek ). The flavour was very good, but it was served no better than Luke warm - should have returned it, but I didn't. I'm sure this was a a one time only instance ( Hope So ). We will definifly go back to the Diner and try again, because we like the Diner and the Staff is very good.More

Date of visit: October 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 21, 2021 via mobile

Amazing breakfast, awesome lunch, and the best staff ever. Best home cooked meals in town! The next time I’m passing through Duncan I’m coming back!

Date of visit: August 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 9, 2021

Not a bad dinner to enjoy breakfast, lunch or dinner. I brought some friends to enjoy a burger but the burger was burnt and not at all great to eat. Other than that I have usually had fair meals that I enjoyed.

Date of visit: April 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 15, 2020 via mobile

Very good food at a very busy restaurant. Would recommend reservations! The service, however, is still fast and pleasant despite being so busy.

Date of visit: September 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 20, 2020 via mobile

Covid has changed so many things, but didn’t expect the food at York St to get this mediocre. Burgers used to be fresh, juicy and delicious. Worst burger I have had in a very long time! Tough and dry, too much of some kind of...seasoning, perhaps to disguise the meat, or boot heel. New cook/owners, do t know, but I do know we won’t be back again. The wait staff however, were great as usual😊More

Date of visit: June 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews
Best nearby
Best nearby hotelsSee all
Thunderbird Motor Inn
278 reviews
.04 km away
Falcon Nest Motel
43 reviews
.16 km away
Super 8 by Wyndham Duncan
264 reviews
1.92 km away
Oceanfront Suites at Cowichan Bay
348 reviews
7.66 km away
Best nearby restaurantsSee all
Aastha Devotional Indian Restaurant
35 reviews
.35 km away
Green Leaf Vietnamese Bistro
27 reviews
.36 km away
Rick's James St Cafe
31 reviews
.23 km away
Best nearby attractionsSee all
Cowichan Valley trail
49 reviews
.85 km away
Duncan Totem Poles
296 reviews
.88 km away
Duncan Farmers' Market
130 reviews
.82 km away
Judy Hill Gallery
20 reviews
.85 km away
Questions & Answers
Ask a question
Sharon D
September 19, 2020|
Answer
Response from O6810VMmarilynm |
Yes we are open at 8 am on Sunday's :)
0
Votes
Is This Your Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Free Listing

YORK ST. DINER, Duncan - Restaurant Reviews, Photos & Phone Number - Tripadvisor

Frequently Asked Questions about York St. Diner

Yes, York St. Diner offers takeaway services.

York St. Diner is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4.5
  • Value: 4
  • Atmosphere: 3.5