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RATINGS
Food
Service
Value
Atmosphere

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CUISINES
Italian, Canadian
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner
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meals, features
Reviews (407)
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Traveller rating
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61
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15
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All reviews spaghetti salad steak olive garden main meal service was great service was prompt osf server vancouver
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Reviewed 2 weeks ago via mobile

I ordered the Chicken Parmigiana and substituted the Spaghetti for Seafood Linguini for an extra charge. The meal came with warm Sourdough Bread and Butter and a tiny Ice Cream Dessert. The Chicken Parmigiana was ok. It was slightly dry. The Seafood Linguini was also...ok. The tiny bowl of Ice Cream was good. Service was friendly and efficient.More

Date of visit: March 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nolan Wilson, Agency / Consultant at Old Spaghetti Factory, responded to this reviewResponded 1 week ago

Hi NoshTraveller. We aim to provide the best experience to our valued guests. For this reason we will be sharing your valuable feedback with our kitchen team in our ongoing effort to improve food quality. We hope you will still consider joining us again in...More

Reviewed 3 weeks ago via mobile

We have eaten at OSF in Vancouver, New Westminster, Victoria, Spokane WA, and frequently Kelowna (last 10 years). Our repeated patronage is indicative of our satisfaction over about 50 years. Yesterday was a notable exception. Our reservations were at 2:00pm on a quiet Sunday afternoon....Our server was personable and had a pleasant demeanour but our experience was downhill from there. In the past we always received water and bread at the start. We got water and had to ask for bread. We were served two small loaves at a table seating nine patrons and got only one more when we pointed out the initial serving was not going to be adequate. The food quality and service was good except soft drinks were never refilled and the coffee and tea (included with our meal) were never offered. Table bussing did not happen, and our appetizer dishes and soup bowls and plates were still on the table when the spumoni was served. This experience dramatically reduced the gratuity tendered with our bill.More

Date of visit: March 2024
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Nolan Wilson, Agency / Consultant at Old Spaghetti Factory, responded to this reviewResponded 3 weeks ago

Hello Hugh S. We are very sorry to hear about your disappointing experience. We appreciate your valuable insight and your feedback with be shared with, and followed up by our management teams. We hope you will still consider joining us again in the future. We...More

Reviewed January 27, 2024

Overall the experience was okay, however I have to say that the service was disappointing. There was no parking (although their parking lot is huge). The ladies at the front didn’t seem to know what they are doing, while we waited for them to figure...out where our table , all three of them started to deal with one other client and totally forgot about us. The server never refilled up our waters, we had to ask for it and other usual things (that’s are usually on the table) like napkins and salt. The main dish was brought while we were half way through the entry and it was just sitting at the end of the table getting cold. When we asked for a box, the server was so rushed to give us the bill that he just showed up with the boxes, bills and the machine all together. The food was good quality but nothing really special. The three stars are only for the food quality and the big pasta variety in the menu. Although in the French onion soup there was only onion broth and not a sign of any onions, but I’m not a chef so I won’t know for sure how it’s done. I might try it again and give a second chance. I had pasta in Kelowna in other (non Italian) places and the food was same or even better, but the rest of the experience actually makes a big difference. Staff definitely needs some additional training.More

Date of visit: January 2024
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Nolan Wilson, Agency / Consultant at Old Spaghetti Factory, responded to this reviewResponded January 28, 2024

Hi Sashkesss17. We are very sorry to hear about the disappointing service. We appreciate your valuable insight and your feedback with be shared with, and followed up by our management team. We hope you will still consider joining us again in the future. We are...More

Reviewed January 3, 2024

When we were a young couple with children we would often go to the Old Spaghetti Factory because it was relatively inexpensive and the meal included a small loaf of French bread, salad, your pasta meal, and spumoni ice cream. This is still the case...and the cost of the meal to feed four adults and a bottle of white wine was only $106.00. And overall the quality of the pasta dinners were good. I would actually return again.More

Date of visit: December 2023
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Reviewed October 4, 2023 via mobile

Haven’t been to the OSF since I lived in Vancouver. Used to go to their Gastown location since it opened in 1970. Thanks, Poulos Brothers for always giving us the best for a very reasonable price and tasty too.the Kelowna location was great. The premises...mirrored Vancouver in someways. Our waitress,Jenn , was great, attentive and not too overly pushy. The food was excellent and still very reasonable. We live in Keremeos so it’s a ways to go for lunch. Don’t stop what you’re getting right after almost 54 years.More

Date of visit: October 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nolan Wilson, Agency / Consultant at Old Spaghetti Factory, responded to this reviewResponded October 7, 2023

Hi Penny Braidwood. We are extremely grateful for having you as our guest for all these years and for taking the time to submit your outstanding review. Your OSF knowledge (Poulos Brothers, 1970) is on point! Many thanks.

Reviewed August 24, 2023 via mobile

We went here twice when we were here in kelowna once before the forest fire and after. Both times were good. Very friendly and good food and service. We appreciated much more especially during the period of the forest fire which was a difficult moment...for everybody. It was only closed once during the fire period due to some staff problems which is well understandble given the current situation. This was one of the few places open where we could go in the evening and we than you for that. Thank you. The Cannon family.More

Date of visit: August 2023
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Nolan Wilson, Agency / Consultant at Old Spaghetti Factory, responded to this reviewResponded August 31, 2023

Thanks for the positive review, David C. Our staff and management teams will be excited to hear your positive feedback! We truly hope you will visit us again in the future.

Reviewed August 11, 2023

had the chicken alfredo and my wife had the spaghetti and meat balls, with a salad for both of us to start and a couple of beers.

Date of visit: July 2023
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Reviewed May 19, 2023

We were hesitant at first as it was very busy,however we are so glad we went.The food was excellent. Mussels, Steak & Spagetti etc and both Mom and my drinks were excellent. Best Strawberry Margareta ever.We had Mussels first.Then New England Clam Chowder.Then the main...meal.Everything came very quickly.The manager came and gave us complimentary drinks as he was sorry we had to wait for the main.We didn't even notice.Everything was excellent.Highly recommendedMore

Date of visit: May 2023
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Nolan Wilson, Agency / Consultant at Old Spaghetti Factory, responded to this reviewResponded May 21, 2023

Hi Holly H. Thank you very much for the business and for the positive comments!

Reviewed July 5, 2022 via mobile

We had company from out of town and they suggested last-minute over Denny’s that we visit OSF for dinner. We were a bit apprehensive to visit as it was Canada Day and the place was packed, however, we were attended to promptly and service was...good. Meals came fast. I had spaghetti with meat sauce and the portion was generous. The only thing that was a bit disappointing was the house salad included with the meal. The lettuce was limp and there were no croutons or vegetables. I personally am a bit biased as I am an Olive Garden fan, but this comes close in terms of quality and service that I would expect from Olive Garden. Good value for money.More

Date of visit: July 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nolan Wilson, Agency / Consultant at Old Spaghetti Factory, responded to this reviewResponded August 12, 2023

Thank you very much for the business and for the 5 star review. Your comments with respect to your salad will be reviewed with, and followed up by, the kitchen team. We hope you will consider joining us again. Kind regards.

Reviewed June 10, 2022

Went on Sunday night in June, 2022 - great service even though they were very busy, got seated very quickly and the service was great, food as always was excellent. We will be going back

Date of visit: June 2022
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Nolan W, Agency / Consultant at Old Spaghetti Factory, responded to this reviewResponded June 16, 2022

Thank you 18830JVgeorges! We look forward to welcoming you back soon :)

Reviewed May 15, 2022

We went to the old spaghetti factory for a authentic Italian meal. We ordered the spaghetti and meatball classic the food was good but could have been better tasting. Overall a good meal for the price.

Date of visit: April 2022
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Reviewed May 15, 2022 via mobile

Disappointing. One salad incorrect, wine warm, main course served before salad finished, bill given before sweets finished.

Date of visit: May 2022
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Reviewed March 25, 2022

It has been many years since we've graced the Old Spaghetti Factory, we knew we'd be late getting home so decided to stop for dinner. The diner was full, lots of customers, in our side there was a group of young people and their mentors....They were absolutely marvellous and well-behaved. Our server as well as the other young ladies was really busy and made us feel she really cared for us. We had a spaghetti dinner that was very good and at a reasonable price. The "Have it All" menu meant we got a large size salad, a large dinner roll, coffee and ice cream dessert.More

Date of visit: March 2022
Helpful?
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Nolan W, Agency / Consultant at Old Spaghetti Factory, responded to this reviewResponded April 14, 2022

Thank you jpeter1936! Please join us again soon :)

Reviewed November 8, 2021 via mobile

We went for lunch, hopeful for a nice lunch special. I had the beef dip, which was fine for the price. However, the chicken on the chicken club not only couldn't be eaten - it couldn't be cut in certain places once we took it...off the sandwich. Our server was quite pleasant, but an inedible meal makes it hard to enjoy.More

Date of visit: November 2021
Helpful?
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Nolan W, Agency / Consultant at Old Spaghetti Factory, responded to this reviewResponded November 29, 2021

Hi H145WXericb, Thank you very much for taking the time to leave a review. I would like to apologise for what sounds like a very disappointing dining experience for you. We believe that guest feedback is the greatest tool we have to ensure that we...More

Reviewed November 4, 2021

Greeted & required screening checked by friendly staff. Seated & order promptly taken, with hot bread to table immediately. Ordered ‘Manager’s Favourite’ and it was hands down the BEST I’ve had in recent years! Spaghetti perfectly el dente, sauces were excellent and well portioned. Would...definitely return when in Kelowna another time. Five Stars 🌟More

Date of visit: November 2021
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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OLD SPAGHETTI FACTORY, Kelowna - 1755 Capri St, Central City - Updated 2024 Restaurant Reviews & Phone Number - Tripadvisor

Frequently Asked Questions about Old Spaghetti Factory

Yes, Old Spaghetti Factory offers takeaway services.

Old Spaghetti Factory is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4.5
  • Value: 4
  • Atmosphere: 4