We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Rude staff, every single time. Very little by way of explanation to guide newcomers. Prices very high for what are essentially soft-serve dipped cones. Yes, you can load your cone with extra toppings. But at this price you can go get a normal ice cream...elsewhere + buy a bag of candy and still spend less than you are for a dipped cone at CF.
I feel like the staff are the real issue and it has been true of all my visits to date. Sullen teens saying “wut” when you are ordering and impatiently waving you through is annoying. A certain amount of explanation would help. Letting customers see what flavours of ice cream there are (you can’t until you are at the counter) is essential to them being able to order, after all.
Also: Put someone at the door to manage numbers (COVID) instead of yelling at people to wait across the length of the store. Customers can’t tell if it is at capacity and other customers are just oblivious to the sign saying the limit is 10.
Have some patience with customers. Ask them if they have questions. Treat them like they could be buying ice cream across the street (they could easily!) but that they chose your location instead. This is clearly a management issue and it doesn’t befit the supposed brand experience.
As for the menu boards: they don’t help with the “how it works”. Some effort put into making the experience universal for people would be a welcome addition.
As for me? I am done. There is a gelato store across the street that actually wants my business. I will be there next time I want a downtown ice cream experience.More
I had really high hopes for this place, but unfortunately it just didn't live up to my expectations. The ice cream is incredibly rich, much to rich in my opinion to be pared with such a rich and THICK chocolate. I thought it was going...to create more if a shell, but really it was just barely hardened thick, soft, sweet chocolate. Covered in more sweets. I ended up throwing it away, and I NEVER throw away ice cream. Maybe it's good for small children?More
I have visited Victoria at least once or twice a year for decades. How have I missed this? They have elevated the dipped ice cream cone to an art form. The chocolate fondue is life changing. Based on my husband's facial expression the cheesecake is...just as good. I will be backMore
Response from Raymond L | Reviewed this property |
You are probably referring to Barrie in Ontario? You are asking about a place that is half way across North America at the other end of Canada, This is Victoria, British Colombia. Just do a general Internet search for... More
You are probably referring to Barrie in Ontario? You are asking about a place that is half way across North America at the other end of Canada, This is Victoria, British Colombia. Just do a general Internet search for Chocolat Favoris in the city of Barrie, Ontario. Google maps will probably show it if the company has a branch there.
Are you sure you want to delete this answer?
Is This Your Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.