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Tea at the Empress

721 Government St, Victoria, British Columbia V8W 1W5, Canada
+1 250-389-2727
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Overview
  • Excellent50%
  • Very good25%
  • Average15%
  • Poor7%
  • Terrible3%
Travellers talk about
“scones” (233 reviews)
“petit fours” (15 reviews)
Closed Now
Hours
CUISINES
British, Canadian, Vegetarian Friendly, Gluten Free Options
PRICE
$$$$
RATINGS
Food
Service
Value
Atmosphere
LOCATION
721 Government St, Victoria, British Columbia V8W 1W5, Canada
All Details
Write a ReviewReviews (1,119)
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1 - 10 of 1,084 reviews

Reviewed today

My daughter surprised me with High Tea at the Empress. We did High Tea before at different locations, but this was just different …….maybe it is the setting, the Hotel, not sure what, but it was the best High Tea experience. We got a table...More

Date of visit: December 2018
Thank EsmEricG
Reviewed 3 days ago

One of the best experiences in Victoria. A must experience for those that want the best of Victoria. Wonderful location, excellent service, and incredible view of the harbour.

Date of visit: February 2018
Thank Ralph D
ManagerEmpress, Manager at Tea at the Empress, responded to this reviewResponded 2 days ago

Thank you for the wonderful review, Ralph! We are delighted to hear that you enjoyed your Afternoon Tea experience with us. We hope to have the opportunity to welcome you back very soon!

Reviewed 6 days ago

This is our first time partaking in high tea and it certainly won't be our last. The atmosphere is divine, the service amazing and the meal was first class. There is something special about china, silverware and linen napkins that is truly delightful.

Date of visit: December 2018
Thank E8729CLlaurap
ManagerEmpress, Manager at Tea at the Empress, responded to this reviewResponded 4 days ago

Thank you for taking the time to share a wonderful review! We are delighted to hear that you enjoyed Tea at The Empress and we hope to have the opportunity to welcome you back soon! Warmest Regards, Shannon Hamilton Food & Beverage Coordinator

Reviewed 2 weeks ago

We booked our first tea June 2018. We returned and that was one of the first things we made reservations for and it exceeded our first strip. Lorne was the best. Tea at the Empress is always an experience and we plan to book again...More

Date of visit: December 2018
1  Thank avianacres3rjw
ManagerEmpress, Manager at Tea at the Empress, responded to this reviewResponded 2 weeks ago

Thank you for taking the time to share your wonderful review. We do hope to have the pleasure of welcoming you back soon. Sincerely, Shannon Hamilton Food & Beverage Coordinator

Reviewed 2 weeks ago

I had attended Tea at the Empress a few times in my childhood and young adulthood and was looking forward to returning with my husband to celebrate our anniversary. However, we were greatly disappointed by the experience. Like others, we found the hostess rude, we...More

Date of visit: December 2018
2  Thank sarahcZ3829TS
ManagerEmpress, Manager at Tea at the Empress, responded to this reviewResponded 2 weeks ago

Thank you for your feedback. Please know that your comments will be shared amongst our leadership team for internal follow up. Comments like yours are very important to us so that we can ensure that we are exceeding guest expectations, as we know that this...More

Reviewed 3 weeks ago

The tea and food tower experience was truly one to remember! I have always wanted to do it and I'm so glad I was able to experience it with my husband and children. It was fun being fancy if only for an hour or two.

Date of visit: December 2018
1  Thank EdPlateau
ManagerEmpress, Manager at Tea at the Empress, responded to this reviewResponded 3 weeks ago

Thank you for sharing such a wonderful review! We look forward to having the pleasure of welcoming you again soon. Sincerely, Cassandra Carleton Food and Beverage Administrator

Reviewed 4 weeks ago

Well done but too expensive for what we received (hence 4 star rating). Not a huge tea selection but we were able to get exactly what we wanted. Table setting was exquisite and service impeccable. We actually enjoy High Tea at Butchart Gardens more.

Date of visit: May 2018
Thank Trail41778797199
ManagerEmpress, Manager at Tea at the Empress, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to share your feedback. Please know that we have shared your comments with our management team and certainly hope to have the pleasure of welcoming you back soon. Sincerely, Cassandra Carleton Food and Beverage Administrator

Reviewed 4 weeks ago via mobile

Bought the tea tickets as part of our clipper ferry package. Beautiful hotel, but the service was just average. The hostess was was not very friendly and did not make eye contact. Our waiter was rushed and did not do a very good job of...More

Date of visit: December 2018
Thank Alison D
ManagerEmpress, Manager at Tea at the Empress, responded to this reviewResponded 4 weeks ago

Thank you for your feedback, Alison. Comments like yours are very important to us so that we can ensure that we are exceeding guest expectations, as we know that this is a very unique experience for many of our guests. On behalf of the Restaurant...More

Reviewed 5 weeks ago

Tea was good, a good variety to choose from. The food was also good. The place was a bit pricey for what you get. But the experience of having tea was worth it. They have gluten free and vegetarian options, which is great.

Date of visit: December 2018
Thank Heather H
ManagerEmpress, Manager at Tea at the Empress, responded to this reviewResponded 4 weeks ago

Thank you for the lovely feedback, Heather! We are pleased to know that you had a wonderful experience and look forward to welcoming you again soon. Warm Regards, Shannon Hamilton Food & Beverage Coordinator

Reviewed December 13, 2018

Our stay was on the 8th of December through the 12th 2018. Reservations for Afternoon Tea on the 11th was scheduled. The wait staff was lovely and accommodating. Puzzled why there is an additional fee for what was explained as 'specialty Tea', seems a bit...More

Date of visit: December 2018
Thank LadyPLB
ManagerEmpress, Manager at Tea at the Empress, responded to this reviewResponded 4 weeks ago

Thank you for your feedback. We are delighted to hear that you were able to join us for Afternoon Tea during your stay with us. We offer a number of loose leaf teas that are from various places around the world, some of which are...More

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Ask a question
Questions & Answers
Fernanda M
January 3, 2019|
AnswerShow all 11 answers
Response from Marshall W | Reviewed this property |
Well, there seems to be a lot of negative reviews here. I am surprised. My wife and I visited Victoria last June to see Buchart Gardens and we stayed two nights at the Empress. We also did the tea. My wife hosts formal... More
0
Votes
Danielle_Allen
October 4, 2018|
AnswerShow all 15 answers
Response from Graham R | Reviewed this property |
The layout is standard High Tea fare on triple tiered plate stand. No extra food would be delivered I believe but the amount generally suitable. Cost of $78 plus mandatory 15% tip is high for amount of food and tea... More
1
Vote
amzw01
August 8, 2018|
AnswerShow all 6 answers
Response from DoloresJacoby | Reviewed this property |
I did not find any in June... it’s filled with gluten.
1
Vote
Improve this listing

Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$59 - US$89
Meals
Lunch, Drinks
Restaurant features
Seating, Waitstaff, Parking Available, Street Parking, Valet Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Accepts Discover, Reservations, Full Bar, Accepts Credit Cards
Dining Style
Casual Elegant
Good for
Special Occasion Dining, Romantic, Child-friendly, View
Open Hours
Sunday
11:00 a.m. - 5:45 p.m.
Monday
11:00 a.m. - 5:45 p.m.
Tuesday
11:00 a.m. - 5:45 p.m.
Wednesday
11:00 a.m. - 5:45 p.m.
Thursday
11:00 a.m. - 5:45 p.m.
Friday
11:00 a.m. - 5:45 p.m.
Saturday
11:00 a.m. - 5:45 p.m.
Location and Contact Information
  • Address: 721 Government St, Victoria, British Columbia V8W 1W5, Canada
  • Location: Canada  >  British Columbia  >  Vancouver Island  >  Victoria Capital Regional District  >  Victoria
  • Phone Number: +1 250-389-2727
  • E-mail
Description
A grand tradition for over a century, the world renowned Fairmont Empress has served England's most beloved ritual of afternoon tea to famed royalty, celebrities and dignitaries alike. Reinvigorated in our timeless, sophisticated Lobby Lounge, Tea at the Empress will continue this quintessentially Victoria experience. Home of the Empress cake, which showcases an extra special customized chocolate developed by our Executive Pastry Chef AJ Thalakkat and experts in France, Tea at the Empress is among the world's best unique tea experiences. To complement our house-made signature Empress scones, pastries, clotted creams and strawberry preserves with fresh lavender from our rooftop herb garden, are 21 of the finest loose leafs teas available. Featuring our original blend of The Empress Tea and the exceptionally rare Tong Mu Phoenix Lapsang Souchong blend, the tea list is completely ethically sourced and certified by the Ethical Tea Partnership. Tea at the Empress is an absolute must-do event in Victoria.
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