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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
British, Canadian
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Reviews (457)
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440 results
Traveller rating
338
72
16
6
8
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Time of year
LanguageEnglish
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Traveller rating
338
72
16
6
8
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Reviewed January 30, 2022

Wow- how to describe the consistently great fresh food only found at this establishment. We have tried numerous tea venues around the area and even a few in the US, but nothing ever compares. Excellent service with staff knowing their regular customers as well as...taking time to explain in detail their great tea items to new and visiting clients. We can’t say enough about how good the service through Covid has been- mostly takeout for us. We can’t wait to get back to the usual in house service. Try the Mad Hatter tea and the (of course) made in house shortbread- you will be addicted as we are!More

Date of visit: January 2022
Helpful?
Reviewed January 23, 2022

It's not worth. Nothing special and the Customer service is bad. I will definitely choose other place for afternoon tea. It is a very bad experience at this restaurant. Will never go back again!!! :(

Date of visit: January 2022
Helpful?
Reviewed January 2, 2022

We got the Muckle Tea at Home for our New Year’s Eve celebration and are very impressed. The food was beautifully plated and absolutely delicious. It was worth every penny. Thank you White Heather!

Date of visit: December 2021
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Reviewed December 11, 2021

The food and drink was fine. The server was dead wood- no personality and pretty much rude. She did not check our vaccination status and ID at the door. After we sat down I asked her again if she was checking the health records of...people in the restaurant. She said, " I am too busy". Eventually, she reluctantly checked our health status or we would have left. The place is boring- no festive decorations, no festive music. Just a boring, dull afternoon tea with no customer service. The server muttered and just appeared unhappy about being so busy- there were 4 other people in the restaurant. Wont be going backMore

Date of visit: December 2021
Helpful?1  
Reviewed August 9, 2021 via mobile

The staff along with their wonderful sandwiches and pastries are second to none. We take our three granddaughters there whenever we can and the staff is very accommodating. They even let the little girls pick out their own tea cup. We just love the place.

Date of visit: August 2021
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Reviewed December 19, 2020 via mobile

Today we ordered a high tea from the White Heather Tea Room to take home. As we are still in the middle of Covid 19 we couldn’t go out for our traditional Christmas high tea. We ordered one of their regular high teas and a...gluten free high tea for my husband. They came nicely packaged in boxes, one for him and one for me. The assortment of sandwiches and cakes were delicious. We had also purchased a few small bottles of wines so we could have a flight of three wines with our tea. I would highly recommend the White Heather Tea Room! Great service, lovely food!More

Date of visit: December 2020
Helpful?1  
Reviewed November 4, 2020

We ordered Wee Tea to go for my daughter's birthday. It was delicious and lots of food for the four of us. Will return for dine-in tea one day soon.

Date of visit: October 2020
Helpful?1  
Reviewed October 22, 2020

As locals we have been here before. We wanted to support local businesses during Covid, and were out to celebrate a family member's birthday. But we feel that the $35 each for two High Tea servings -- $70 -- was outrageous considering how little we...were given. We had been given one tiny scone each, three Ritz cracker sized sandwiches each, and three tiny tart sized items. My seven items fit onto the palm of my small hand. The website shows ample servings on the tiered stands used for High Tea, but ours had the bottom plate with the three containers and not much of the curd, jam, and whipped cream...about one teaspoon each. The remaining two levels were barely covered with the tiny food items, absolutely ridiculous. Their website photos show another story but in reality this is an utter rip off, and in no way possible can they justify what they served us. If this business expects locals to return then they had better think twice before this kind of thing is repeated. Not returning, have lost my trust for this place.More

Date of visit: October 2020
Helpful?1  
Reviewed March 14, 2020

My mom and I booked a last minute stay at a close by resort in ocean bay and asked our concierge for an afternoon tea recommended. He suggested the The White Heather, and to be put simply we were not disappointed!!! Service was amazing, food...was incredible (and we’ve done some of the most expensive high teas around) this was amazing! Tea selection was great- I recommend the Mad Hatter tea! We had the most lovely time- would definitely recommend, but make a reservation, they seemed busy!More

Date of visit: March 2020
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Reviewed March 3, 2020

This restaurant offers the best afternoon tea in Victoria for the price. I order the "Not so Wee Tea" for $39 and I always have to bring home a doggy bag. The 3-tiered display is wonderful, the varieties of tea offered is plentiful (you are...offered a tray of dried teas to sniff to help you choose your tea) and everything on your tray is explained to you, which I appreciate as I am a novice at eating dainty finger sandwiches and petite desserts. Gluten-free available too! They also serve lunch items like soups, sandwiches, and salads. The only thing lacking is a gorgeous view but the resto is tidy and service is kind. Make sure to reserve as this place is busy in the spring to autumn months; there are also minimum charges per person and seating time limits during busy times.More

Date of visit: February 2020
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Questions & Answers
Ask a question
rachelcT8926WL
February 11, 2020|
AnswerShow all 3 answers
Response from 007Laurie007 | Reviewed this property |
Just casual dress here in Victoria. If you go to the Empress you can dress or not but you will pay about $85 per person at the Empress. White Heather is lovely food in Oak Bay. Another one is at the Pendray restaurant. Still... More
0
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jomehu
March 4, 2017|
AnswerShow all 5 answers
Response from WhiteHeatherTeaRoom | Property representative |
Hello Jomehu, Thank you for your inquiry. We welcome children of all ages. Please keep in mind that our tea room is very small and tables are quite close to each other. We ask parents to supervise their children closely as... More
0
Votes
Mary D
June 8, 2016|
AnswerShow all 2 answers
Response from Judy K | Reviewed this property |
Give them a call.
1
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Frequently Asked Questions about White Heather Tea Room

White Heather Tea Room is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4.5
  • Atmosphere: 4