The service received tonight was almost laughable with how many errors occurred and i while i understand the struggles of the labour force after covid, this was the worst service i have ever received for a dine in restaurant that resulted in a $0 tip...and a manager no where to be found. There were a total of 5 of us dining (1 local and 4 visitors) and while we were excited to be in Victoria, the service definitely left the group fairly upset with what had been a great trip so far. Heres the sequence of events: 1. Asked for a cup of hot water for one of the diners, we were told explicitly that they dont serve hot water, but if we wanted to buy a hot tea they could accommodate our request 2. One member of our party has dietary restrictions and we asked for her meal (Terriyaki chicken) to be served with sauce on the side so she could control how much sauce she put on it. The dish came out as normal with no apology, When we said we ordered it was sauce on the side, they said that this is the way they cook it. 3. Instead of arguing with the wait staff and sending the dish back, we ordered different dish that would address the dietary restriction. This dish came out 45 minutes later as it was obvious they had forgotten to key it in and we had to get it to go. 4. One of the dishes ordered was a simmering korean stew that was suppose to come with 3 side dishes and on a heating element. The dish came out and we had to chase staff down staff to light the heating element for the dish. And no side dishes came out during the course of the meal and when asked they "forgot" to bring it out and that also had to be packed up to go 5. No water refills, no napkins, no other cutlery except a spoon. Stay away, definitely will not be back and our local friend was so apologetic as this was also their first experience that they could not in good conscious recommend this place either to any of his local friends or co-workers.More