My friend and I went to the Symposium in Barrie on Cundles. The first we went was for lunch and it was the best service we had. We then went on January 21 and had a server name Troy. We waited a long time for...someone to come get our drink and waited almost the exact same time to get our drinks delivered. Once he did Troy asked if we were ready to order and I said yes then he walked away from us. My friend has a glass that had a big crack in it so we asked a different server for a different cup because it is a physical contamination issue. Troy was standing and talking instead of bringing my friend back a drink .and when he did he brought no napkins or straw for her and the you could see lip marks on the cup which is another contamination. She didn't want to complain again about the cup because she was going to use a straw so we waited for the appetizer and asked for napkins and a straw. Troy only brought a napkins and we had to ask again when he came back. He continued to talk with other servers before bringing us the straw. Once he brought us our food he walked away quickly so I was unable to ask for another drink. He then went to the table beside us and I watched as he took off his shoe and pulled up his sock and continued to watch him to see if he would wash his hands. He visited other tables, touched counters, touched screen, and delivered drinks and not once did he wash his hands. My friend and I got the butter chicken and my friend can not have too much spice for medical reasons so we asked for another drink when he came back to ask how everything was. I watched him visit other tables after us and deliver them their drinks and we waited for over 20 minutes before he came back to ask how it was without drinks. He talked more with servers before finally bringing us our drinks. Troy then again took off his shoe in front of my friend and I and at this point I wanted to leave and felt sick to think that I ate at a place where a server will touch his feet and not wash his hands. My friend felt sick to her stomach due to the spiciness of the food without a drink that we asked for and I could not finish my meal after watching him touch his feet and wash his hands. I then asked another server to speak to the manager that night. When the manager came we explained everything and gave him compliments because we knew he was new and the manager was very respectful and apologetic. But once he came back to ask us if we wanted anything else he was rude and told us that he gave us a discount and explained how he did not realize that he was doing it and told us he washes his hands all the time in the back and we just did not see it. I watched him each time and he never went to the back and instead delivered other foods. We also got dessert because the meal was too spicy for my friend and we waited over 20 minutes for the dessert. Once again Troy was starring at us and talking instead of bringing us dessert. My friend went up to cancel and Troy stopped talking and quickly grabbed the desserts and brought it us. He brought the bill and took almost 8 minutes to bring back the machine. We were at that restaurant for almost an hour and 30 minutes and most of it was waiting for the server to pay us attention. My friend and I have never been treated like this before and she goes there all the time and she was very angry about the service there. I hope you enforce Troy to retake the food safety training that you need to serve because if he continues this way many people will become sick which can lead to lawsuits. We got $5 off of our $86 bill to watch a server with no regard to safety and no respect when we complained about him contaminating food and other surfaces. Cross-contamination will occur if he continues to do so. He forgot almost everything, ignored us, was contaminating things. This is unacceptable and I personal will not go back but if I do and Troy touches anything on my table I will walk out.More
