I have eaten at this restaurant literally dozens of times and it was always our favourite.
However, last night I dined on the rear terrace with a friend.
I waited alone while she parked the car and was seated on the terrace.
All around me,...diners were being served and in one case, entertained by endless stories of birth order in the family. All I wanted was a glass of water.
I waved, I gave a look and then finally, after 15 minutes, I called out. "I'm not your server", came the reply from the endless story teller serving the next table.
My friend had still not arrived and finally another server arrived.
I asked for a glass of water (it was very hot) and what the specials were.
She brought me the water. I asked about the specials again. "I will wait to tell you when your friend arrives". I guess, as the lowly customer, my wishes didn't matter.
Then she called me "dear". I ignored this condescending title and waited.
My friend arrived and we were finally served.
Our server called me "dear" twice more and finally I asked her not to call me that.
she then proceeded to call my friend "darling" and "love".
I really wish I had asked her name. She will remember me, as I did not leave her a tip.
The meal was delicious as always- the service brutal.
It will take a lot of convincing to get me to return to my former Burlington favourite.
Train your staff. Teach them how to address people. Teach them to be polite and professional. Some of your staff are ruining your previously stellar reputation.More