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RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Canadian
Meals
Lunch, Dinner
FEATURES
Takeout, Seating, Wheelchair Accessible, Serves Alcohol, Delivery, Table Service
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Reviews (78)
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LanguageEnglish
Traveller rating
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Reviewed October 22, 2023

I was eating dinner with my husband, the food was great and the employees are kind... HOWEVER, The main owner is terrible. She is extremely rude to her employees and she was constantly yelling, we could hear it all the way from our table. This...is not how one runs a restaurant.More

Date of visit: October 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 20, 2023

Great spot !!!!! Wow amazing, my family and I had a great time. The servers were great with my kids. I highly recommend the ribs

Date of visit: August 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 14, 2023

I think Swiss Chalet is absolutely horrible their service and food suck they lost me as a customer. There are too many great restaurants in Burlington to choose from.

Date of visit: July 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 27, 2023

I advise that you want to purchase a meal from this LOCATION Don't Terrible people and MANAGEMENT AND DIRTY

Date of visit: June 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 3, 2023

Awful service, cold chalet sauce, abrupt server, no Wi-Fi if choosing to open you laptop for some lunch time work. Guy asked what I wanted to eat before I even sat down or was handed a menu. Mens toilets in the washrooms are appalling. They...do not flush properly, seem to be covered in caked on excrement on the seats. Diet pop tastes “off”, could be unchanged lines who knows. I will not be back to this location.More

Date of visit: April 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 14, 2023

don't use the online app/site to order your meal in advance it is a waste of time. I ordered the family meal at 4:40 PM for a pick up time at 5:45. I arrive early at exactly 5:30, tell them I here for my "Valet...Pick Up" and get a message back we are extremely busy it will be another 10 mins, no worries I figure ...i wasn't expecting the dinner until 5:45 anyway.....well at 5:45 someone came out and said, it will be another 5 mins...I received the food at 5:52. The moral of the story, don't use the app...just show up and use the drive through. You will move much faster `I saw 20 cars go through while i was waiting1More

Date of visit: February 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 27, 2022

I order a takeout double leg dinner and fries for me and my spouse. The chicken on the outside was dry like shoe leather. As this was my second time ordering and the service was the same with leftover chicken from the day before, if...you order at noon, you get leftovers from the day before. No other way the outside of the chicken could be like leather. I complained the last time to Swiss Chalet and they refunded me my money. Not worth the time as they only give a gift card and I don’t plan to eat there any more.More

Date of visit: February 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 27, 2020

I ordered a festive special with dark meat and corn at the drive-through, paid cash. I get home and find that I have a white chicken breast with corn and no stuffing. I call the restaurant 3 times, no answer. I call Swiss chalet customer...service and they tell me to call the restaurant and then hang up on me. Call the Harveys phone number and get through. I am told they will call back. An hour plus after opening up the meal I get a credit, and not the actual meal I paid for.More

Date of visit: November 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RecipeUnlimited, General Manager at Swiss Chalet, responded to this reviewResponded November 30, 2020

Hey! We're sorry about the meal you received and we want to make this right. Please fill this form at reviews.swisschaletfeedback.com with your reference number 19631127-UN

Reviewed October 19, 2020

I was in line to order and waited quite a while. I ordered 4 -1/3 rack ribs and quarter chicken white meat and spring rolls. I was overcharged for each meal at $24.79. I did not receive my spring rolls and sauce. The fries were...all tiny ends; not one regular sized fry in the meal. The meals were all cold even though I specified twice that I wanted hot meals.This is not the first time this has happened. My wife was disappointed with her dinner and threw out her fries and brought the rest of the dinner home. This celebratory dinner was a disaster to say the least. We were not impressed!More

Date of visit: October 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 26, 2020

We’ve ordered take out from this location in the past and had minor issues with our orders that we always just shrug off. Our recent order included a dessert, an order of mini cinnamon sugar donuts. However, they had no sugar or cinnamon on them...and were just fried and thrown in the box. We were given 8 when the order should’ve had 10. Not sure what’s happening as quality and consistency is starting to go down at this location.More

Date of visit: January 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RecipeUnlimited, Agency / Consultant at Swiss Chalet, responded to this reviewResponded January 27, 2020

Hi there, we are sorry to hear about your recent experiences with us. We would like to follow up with you. Can you please complete this online form at reviews.swisschaletfeedback.com Your reference number is 19630126-S

Reviewed October 16, 2019

Fast free delivery with reasonable minimum order size. If you feel like some nice ribs, but aren't in the mood to go out, just have it come to you. Sadly, the chicken parmesan sandwich is gone, again. Not sure what management is trying to do,...exactly.More

Date of visit: May 2019
Helpful?3  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Recipe l, Manager at Swiss Chalet, responded to this reviewResponded October 18, 2019

Thank you for sharing your feedback!

Reviewed October 3, 2019 via mobile

My wife and I have visited this location several times over the past 10 years and unfortunately, the quality and consistency are slipping. The restaurant is grossly under staffed. There were only two wait staff that I could detect. The person looking after us was...either very new or grossly undertrained. Our bills were mixed up and she didn’t seem to know how to fix them. We waited about 40 minutes for our meals. Some of us had too many fries on the plate and others had just a few. We were told that our wait and I guess those for the other tables nearby was because of kitchen problems. This has been a pattern since the spring and for various reasons we have returned. The buck has to stop somewhere and I can only assume that the rapid decline of this restaurant must rest with poor management who not only cannot retain wait staff but also must not be able to manage the kitchen. One star is an over estimate of the present situation.kMore

Date of visit: October 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Recipe l, Manager at Swiss Chalet, responded to this reviewResponded October 4, 2019

We're sorry about the service and food you have been receiving and want to look into this. Can you please fill out a short form at reviews.swisschaletfeedback.com and reference 19631003-M. Thank you!

Reviewed September 15, 2019 via mobile

I want a zero star one is WAY too high This was the worst. We have gotten bad service in the past but this time we waited an hour and didn't even get our appetizers. Then they tell one of them the were or of....After all of the apologies we were told that the would get it out to us. Fifteen more minutes and no salad so we left and are not found back anytime soon. We would come here one or twice a month but not now that was totally ridiculousMore

Date of visit: September 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Recipe l, Manager at Swiss Chalet, responded to this reviewResponded September 16, 2019

Hi Peter! We are so sorry to have let you down! We want to make it up to you, can you please fill out this form reviews.swisschaletfeedback.com with your reference # 19630915-PG

Reviewed September 3, 2019

i dont know who runs this swiss chalet but from excuses no ribs are u kidding and then half an hour wait for chicken this place s u YOUR BIZ GOING TO CLOSE LETS HOPE DISCUSSING I WILL WARN ALL ON SOCIAL MEDIA HOW BAD...U ARE SHAME ON U U SHOULD ALL BE FIREDMore

Date of visit: August 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Recipe l, Manager at Swiss Chalet, responded to this reviewResponded September 5, 2019

Hello, we are very sorry for the experience you had on your visit. Please fill out our short form at reviews.swisschaletfeedback.com and reference 19630903-DM. We want to have this looked into.

Reviewed June 19, 2019

This establishment continues its downward spiral. Even if your order is correct, quality continues to be an issue. $40+ for two chicken dinners, both dry and overcooked, including the fries, and the dry coleslaw was a first. I don't know why I had to wait...so long in the drive thru when the food obviously wasn't being prepared "fresh". And no receipt provided with order. This restaurant chain continues to peck peck peck at its customers with smaller portions, rising prices and declining quality, daring their customers to stop eating there. Ok, I've given you seven years worth of opportunities to fix it, but now, I surrender, you win, I won't be back. To add insult to injury their website didn't work for some reason when I tried to write a review. I wonder why.More

Date of visit: June 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Recipe l, Manager at Swiss Chalet, responded to this reviewResponded July 9, 2019

Hi Laurie! We are very sorry to hear about your food and we want to look into this! Please fill out this short form reviews.swisschaletfeedback.com and we will be in touch with you shortly! Your reference number is 19630619-LT

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SWISS CHALET, Burlington - 1950 Appleby Lne - Menu, Prices & Restaurant Reviews - Food Delivery & Takeaway - Tripadvisor

Frequently Asked Questions about Swiss Chalet

Yes, Swiss Chalet offers takeaway services.

Yes, Swiss Chalet offers delivery services.

Swiss Chalet is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3.5
  • Service: 3.5
  • Value: 3
  • Atmosphere: 3.5