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RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
American, Bar, Canadian
Meals
Dinner, Lunch
FEATURES
Takeout, Reservations, Seating, Parking Available, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Table Service
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Reviews (97)
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LanguageEnglish
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Reviewed May 26, 2023

Gee we drove there from a 40 minute drive only to discover the sign on the door. Sorry we're closed go to the next Kelsey in Oakville somewhere

Date of visit: May 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 30, 2023

We chose Kelsey’s because we had a gift card. After driving a long way when we got there they didn’t accept the gift card. Service was very slow. First 2 things we ordered they didn’t have.

Date of visit: March 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 2, 2022 via mobile

Kelseys is a fabulous restaurant chain offering a new menu selection offering new food varieties as well as keeping its main product line. The food taste and offering is one of the reason I keep coming back to this restaurant chain. The chic sports theme...atmosphere is bright and enjoyable with a great entertainment setupMore

Date of visit: November 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 3, 2022

Horrible. My wife and I had our second date night since the latest lift of restrictions. Had reservations for 630pm on a Saturday. Didnt need to as the place was only about half full. So, we get seated, server comes out at a reasonable time...and appetizer and drinks come out on time. However, no waters like we had requested when we made our order. Put in the order for our mains when our app and drinks arrived and didnt mention anything about the waters. Was hoping that either he was just going bring them shortly, or he may have forgot. If that was the case, I would I have just let them know next time he was around. But we didnt see him for over 20 mins. Not even to check to see if we needed drinks or ask, "how is that first bite tasting?" Which I usually find to be a little annoying but I would have welcomed at that time. Table beside us had a different server who must have checked on them about 3 times before we saw ours again. Eventually I had to ask another server to get ours to our table. He apologized and and gave some excuse on how they were crazy busy with takeout. Which is BS because if they were overly busy in the in the kitchen, he could have just communicated and let us know and we would have understood . He offered us 2 free desserts which we gladly accepted. 20 mins later and still no meals I finally had to be a Karen and ask for a manager. A few minutes later a young lady comes out, starts apologizing and somehow blames everything on COVID. "This is all so new." We just arent ready for this." Blah blah blah. Admits that our server put in our order in late (he also ghosted us) She does offer to take 20% off our bill so theres that. . Finally, after well over an hour we get our meals . My wife gets the wrong meal! So buddy goes to get her the proper one. I got a burger and he didnt even bring the thing that has the ketchup, mustard, etc. ..so I have to ask the host. My wife got our replacement meal in less than 10 mins so that was good. And our meals were decent. We ended up getting our desserts to go and that was that. Lucky we weren't going to the movies or had any other plans after as we were in there more than twice as long as we should have been. And it wasnt even busy!!! (Which would have been understandable) Too many other restaurants to choose from including other Kelseys locations . Never going back there again.More

Date of visit: April 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 13, 2021 via mobile

An amazing experience for our first patio visit since lockdown policy lifted..Our servers were amazing and so friendly. Food was delicious and served fast.

Date of visit: July 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 20, 2020 via mobile

Had dinner here with my wife for our weekly date night. Thought about the chili but in the end I decided on fish and chips. My wife had snack pack wings which is perfect size for her. Fish was done nicely, fries were good (...a few too many small ends) Beer can be had by pitcher tho menu didn't show ot A good meal made better by our server Melissa.More

Date of visit: February 2020
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RecipeUnlimited, Agency / Consultant at Kelseys Original Roadhouse, responded to this reviewResponded February 23, 2020

Hello, thank you for sharing your feedback. We sincerely appreciate you taking the time to inform us of your experience and we look forward to having you dine with us again in the near future!

Reviewed February 5, 2020 via mobile

Hi my fans ..word to the wise Avoid this kelseys at all cost Strike one. Don't know how to make martini Strike two no lettuce for keto wrap Strike 3 I ordered a ceasar drink and waiter put in order for a ceasar salad Must...be over worked or out all night drinking with his friends He seemed did oriented and not therein mind Ok I've been to much better Kelsey s like on burloak So if u want to take your chances here David the butcher. Says Good LuckMore

Date of visit: February 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RecipeUnlimited, Agency / Consultant at Kelseys Original Roadhouse, responded to this reviewResponded February 6, 2020

We are sorry to hear service was below standard and we would like to address your concerns David. Please complete our form at reviews.kelseyssurvey.com with reference #76260205-DI.

Reviewed February 3, 2020

really enjoyed the Balsamic Chicken dinner at Kesys last night ... special note to our server Christina ... that you for creating a warm and welcoming atmosphere for us :)

Date of visit: February 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RecipeUnlimited, Agency / Consultant at Kelseys Original Roadhouse, responded to this reviewResponded February 5, 2020

Thanks for taking the time to share with us and we are glad you had such great service!

Reviewed September 26, 2019

As with other roadhouse chains, the place provides a decent dining experience without excelling at anything. Setting is comfortable, with plenty of booths available, as well as a patio facing the busy street. Food is good; the maple mustard salmon was excellent, and the chicken...parm sandwich didn't disappoint. The gravy for the fries tasted like it has seen better days. Service is friendly, but not very attentive, and the kitchen is slow. There was no one at the door to seat us, and it took over 20 minutes for our lunch to arrive, despite the place being almost empty. Good thing none of us had to get back to work that day. The place offers a good selection of beer, and the bar is well stocked. Prices are in line with similar restaurants, and parking is ample.More

Date of visit: October 2018
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Recipe l, Manager at Kelseys Original Roadhouse, responded to this reviewResponded September 26, 2019

Hey, thank you for taking the time to come and check us out. We hope to be able to host you again soon!

Reviewed September 23, 2019

The food is good and it was nice for lunch. We had burgers, chicken wings, the ‘trio’ of salad, soup and half sandwich. Portions are plenty! The service was good and our server kept checking to make sure we had all we needed. The food...was good and plentiful. If you’re looking for a good meal and good service this is a good place for lunch.More

Date of visit: September 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Recipe l, Manager at Kelseys Original Roadhouse, responded to this reviewResponded September 24, 2019

We are very pleased to hear that you enjoyed your lunch! We look forward to serving you again soon!

Reviewed June 16, 2019

i order the same meal in hamilton (bacon cheeseburger with sweet potato fries) regularly and is always amazing I was travelling in burlington and ordered from this location - burger was pink inside, insanely greasy, and the fries had an off taste. I will not...order or visit this location again - other kelseys locations make thismeal no issues, but this location i trashed the meal i couldnt stomach it,More

Date of visit: May 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Recipe l, Manager at Kelseys Original Roadhouse, responded to this reviewResponded July 9, 2019

Hi there, we are sorry for the experience that you had with our establishment. Can you please fill out our survey at reviews.kelseyssurvey.com Your reference number is 76261606-S2

Reviewed June 14, 2019

My husband and I go out to restaurants quite a bit, we live in this area so Kelsey's is naturally one of our go-to's. I can tell you that if it was not close by, we would NEVER visit this location again. I never write...reviews but this last visit still has me irritated! I ordered a burger and it literally took 30 minutes to come to our table. After about 3 bites in I realized the burger was pink inside. With our Server no where to be found, I sent it back with another employee walking by requesting to have a new one well done. After 25 minutes, and my husband long since finishing his meal, I asked about my food (I had to wait so long because there is next to no staff here). It was finally delivered, cooked but now almost cold. Since it was so late, I just ate it. We were given our bill with no mention of this bad food and bad service. So I asked who I believe to be the Manager if they would consider removing this meal from our bill. She was actually irritated by this! She then returned with a new bill having discounted our food by $4. Now, I wasn't looking for a free meal...but this whole experience ruined my dinner and the whole point of going out for me, is to have something better I would have had at home! I can at least cook a burger myself.More

Date of visit: June 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Recipe l, Manager at Kelseys Original Roadhouse, responded to this reviewResponded July 9, 2019

Hi Candice, we're sorry to hear about the quality of food and service you received! Could you please contact us through our form at reviews.kelseyssurvey.com? We want to make this right. Your reference number is 76260614-CD.

Reviewed May 29, 2019

We used to like going here. The food was usually consistently good. And the staff was consistent. Now the service is hit and miss. We even were there when the staff were mostly hanging out near the bar and the convesation was not really appropriate....It was more of a hang out for them. And the food is hit an miss lately. We have been shifting to other location in the area moreMore

Date of visit: May 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Recipe l, Manager at Kelseys Original Roadhouse, responded to this reviewResponded May 29, 2019

Hi Sandra, this is concerning to us and we want to hear more. Please fill out this survey reviews.kelseyssurvey.com and reference 76260529-SP. Thanks!

Reviewed May 7, 2019 via mobile

Wrote an uncomplimentary review about 9 months ago. Went back last week the service was excellent, the order came out correct! We both had wings and they were amazing. Can’t wait to go back.

Date of visit: May 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Recipe l, Manager at Kelseys Original Roadhouse, responded to this reviewResponded May 8, 2019

Hi Pat, we are so glad that things have greatly improved and you enjoyed your visit last week! We can't wait to see you again soon!

Reviewed March 9, 2019

Went here on a Saturday night in early January. As we were pretty late in deciding on dinner, we didnt get to this Kelsey's until closer to 7pm. The restaurant has had a makeover since the last time I was here. As paint jobs go...it looks like it was done in a hurry with lots of mistakes and even outlet covers painted over. Anyway we got seated quickly by the very young hostess and waited on by the very young server. The service overall was poor. Server took a long time to get to us and a long time to get our drinks. It then took an eternity to get our food (keep in mind the restaurant was 2/3 full.) As we waited forever, we could see our waitress gabbing with other employees. The food was pretty awful stuff all around and I quickly left feeling like I had indigestion. Price was way more than quality of the food should dictate. Then we had to wait another eternity for the bill, while our waitress once again had a 10 minute conversation with another employee. The final straw was going to the men's washroom with my sons. The urinals here are beer kegs cut in half and quite frankly they smell like a barnyard. The stench of urine was so strong I thought I was at 80s stadium washroom trough ! I'm definitely not going to be visiting this Kelsey's again.More

Date of visit: January 2019
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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KELSEYS ORIGINAL ROADHOUSE, Burlington - 4511 Dundas St - Menu, Prices, Restaurant Reviews & Reservations - Tripadvisor

Frequently Asked Questions about Kelseys Original Roadhouse

Yes, Kelseys Original Roadhouse offers takeaway services.

Kelseys Original Roadhouse is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3
  • Service: 3
  • Value: 3
  • Atmosphere: 3