10 years ago we had a really bad experience and had to walk out after two and a half hours of not having had our main course. We are all for second chances, so we decided to bring our friends this time and give it...another go. Service was extremely slow, but we were very patient about it, as it gave us more time to chat and catch up with our friends. However, when we see our server Robert interact with other diners, who seem to be regulars and locals, we were surprised that we were NOT receiving the same level of service. I have to admit though that the bad experience we had ten years ago involved the same individual, believe it or not.
He was quite rude, got orders and bills mixed up, etc. He literally slapped the receipt on the table, and questioned our friends why they didn’t leave any gratuity!! Either we were stupid for going back or we were hoping there would be much improvement in the service level….It was such an unfortunate experience for our friends who had never been, and for us to have driven all the way from Niagara-On-The-Lake to then be treated like second class customers; it really wasn’t worth it, and we don’t think we’ll be back any time soon. We can do far better for less, and be treated more respectfully somewhere else.More