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RATINGS
Food
Service
Value
Atmosphere

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CUISINES
Canadian, International
Special Diets
Vegan Options, Gluten Free Options, Vegetarian Friendly
Meals
Lunch, Dinner, After-hours, Drinks
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meals, features
Reviews (366)
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Traveller rating
192
108
33
17
15
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Time of year
LanguageEnglish
Traveller rating
192
108
33
17
15
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All reviews charcuterie calamari pizza bread potatoes by the glass nice patio appetizers server
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Reviewed 2 weeks ago

I had booked Martini House for my mother's 90th birthday based on the menu and overall rating on TripAdvisor. Only later did I read the reviews, the last of which were pretty negative, so I decided to come in for lunch to evaluate things for...myself. I'm so very glad I did, because lunch was absolutely scrumptious and we were treated brilliantly; the chef even took the time to show us around and talk about the menu. The Brussels sprouts salad with shrimp is not to be missed! Good Prosecco,More

Date of visit: November 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed September 1, 2022 via mobile

I really want to like this place. They have a nice patio, good location and delicious cocktails but the food has consistently been either mediocre or terrible. My friend and I are not fussy people. We just know good food, and we understand good service....The charcuterie board as an appetizer was awful. The meats were inedible, the cheeses uninteresting, and the bread served with it was overly seasoned...keep the bread plain folks, it is a delivery mechanism for the other items. We had to send it back. The server just needed to take it away. Instead it felt like we had to justify our inability to consume this "charcuterie" board. We order the calamari instead, which again, was way too over-seasoned. Also, the seasoning seemed awfully similar to the seasoning on the bread. There was an unidentifiable and unappetizing blob of congealed something on the plate ...aioli with squid ink maybe? We did not comment since we didn't want to be "those people" who complain about everything. Although it was warranted. The absolute final straw was when the server described the entrées to us. She made a point of highlighting the most popular and long standing dish on the menu, the Dragon Bowl. Given her positive testimonial, both of us ordered it. The noodles were cooked perfectly, as were the vegetables but it was so salty we could barley choke it back. When the server asked how we were enjoying it, we did not want to be disingenuous so we told her what we thought but also said we wouldn't send it back. We should have. The server hummed and hawd about what could be done and her response was "bring more water I guess". It was not the time to attempt humour. We were unhappy customers. She should have taken the plates and not charged us. Instead we were charged for everything except the charcuterie board and given two complimentary "appetizers on us" cards. Really? The meal was so terrible, we would never return so the free appetizer cards really seemed like an empty gesture. It felt like this establishment did not care about our experience. You could give me as many complimentary cards as you like. THAT does not solve the problem with their kitchen and service staff. As we emerge from many years of covid, I would expect quality and service to be far above average. People are finally getting out and spending their discretionary dollars. This is one establishment downtown that will no longer get mine.More

Date of visit: September 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed August 28, 2022

Saturday night dinner turned into a really bad experience. We ordered the Dragon bowl, no spices at all, all I could taste was soya sauce and more salt, noddles were under cooked. We also ordered the Sun-dried Chicken Pizza and it was a disappointment, under-seasoned...and I could not see the caramelized onions. We returned both dishes and left. I forgot to mention the Fried calamari, awful!!!More

Date of visit: August 2022
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Reviewed June 6, 2022

Had a reservation for the patio Saturday night. Server was absent the entire time, we ordered a bottle of wine and a couple different dishes. Had to ask for water 3 separate times by flagging down another server. Food was okay but no one quality...checked on us throughout the entire time we were there. We were still hungry and wanted to perhaps order more food but we decided to go elsewhere for the rest of the night as the service was absolutely terrible. Will not be returning again.More

Date of visit: June 2022
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Reviewed January 4, 2022

We have been to this restaurant many times, and enjoyed the covered but ventilated outdoor space throughout the open days of the pandemic. On out last visit in Nov 2021 we were placed indoors and were shocked to see our server- and others as well-...wearing only clear plastic 'mingle masks' -these are not close to their faces and offer little protection to us patrons. And this, while we had to show vaccine certificates and wear masks unless seated. We were afraid to comment on this while we were there- have called several times but not got anyone live to lodge my disappointment. So am writing this. I would be very wary going here unless the tighten their protective measuresMore

Date of visit: November 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed November 22, 2021 via mobile

Finally got to try the fig and prosciutto pizza here. Just in time before the menu changes for the season. Was disappointed that the fig on the pizza was actually fig jam and not actual figs. Potato & Dill soup 8/10 Fig and prosciutto Pizza...8/10 Fig, lemon ricotta, prosciutto, pistachio arugula, wild flower honey The Italian Pizza 8/10 Peperoni, Green olive, sausage & sausageMore

Date of visit: November 2021
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Reviewed July 11, 2021 via mobile

Had a wonderful dining experience on a Saturday evening. We ordered 3 different martinis which were all great. My husband really enjoyed his green salad appetizer. I ordered the beef short ribs with potato purée and it was delicious. Everyone else ordered the Italian pizza...and they all raved about it. My nephew and his girlfriend ordered the cheesecake dessert which came with a scoop of pistachio ice cream and it was the perfect ending to the meal. The waitress was excellent. Thank you Martini House for a lovely evening out!More

Date of visit: July 2021
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Reviewed July 8, 2021

After our favourite restaurant closed because of the weather last night we were left scrambling for our 20th wedding anniversary. Lucky for us, we came upon Georgia who made room for us at the Martini House. We were greeted with such warmth and kindness from...all the staff including a few extra specials from the chef and the bar staff. They offer an extensive wine selection by the glass or by the bottle. The elegantly prepared dishes balanced layered flavours with the comfort of good eats. Portion sizes were unexpectantly generous for a fine dining restaurant. Highlights of our meal included the salt spring mussels, tuna takaki (with black aioli sauce), striped bass, and by our incredible server Sarah's recommendation, the dragon bowl. Although we didn't order a martini, this place offers so much more! Thank you Martini House, Sarah and Georgia for making our 20th so incredibly amazing. The food stands on its own here, but the staff stand out!More

Date of visit: July 2021
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Reviewed June 20, 2021

Would have been nice to experience your espresso martini's aAfter I called in advance.I was turned away at 9pm. After being told to come. . Unpleasant Hostess. You lost loyal customers.More

Date of visit: June 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Barry G, Owner at The Martini House, responded to this reviewResponded June 22, 2021

I am sorry for your experience. Not sure when you called the restaurant it has been difficult trying to deal with these new Covid rules and forcing us to close bar earlier then normal. Hope to give us a try again as we are getting...More

Reviewed October 2, 2020

The Martini House continues to offer delicious food and great service. I've visited this place many times for both lunch and dinner and have never been disappointed. My friend and I visited for lunch this week and we both loved our meals. The server has...been worked here for a long time and she's always friendly and professional. There is a lovely patio with beautiful potted flowers but it was raining so we sat inside. Each table is now separated with plexiglass framed in wood that is stained to match the decor. A nice touch is difficult times. Therefore, we felt very comfortable when other diners arrived. We both started with a soup of the day--an AMAZING cauliflower creation. I loved my HUGE burger, served with a fresh salad. My friend loved her fried chicken, that she said was tender and crispy. Her dish was also served with a side salad. Her husband loved the leftovers! Good wine list. Great value. Recommended for lunch or dinner.More

Date of visit: September 2020
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed August 8, 2020 via mobile

This place is jam packed all the time and I am definitely not surprised. The food is amazing and service is great. If you’re going to have calamari anywhere in Burlington, it has to be here!

Date of visit: September 2019
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed July 30, 2020 via mobile

It is completely unacceptable that this place is not following any of the Covid Protocol. How can it be safe for servers to be so close to clients without a mask? No hand sanitizer in site, no contact tracing, no cleaning table between customers, no...cleaning menus ( yes they are still using menus while almost everyone else have move to on line menu). I actually left today after having just been sat down at a table. I could not believe it. I fully appreciate that the by laws mandates it only inside but it makes no sense from a safety perspective to have waiters who are exposed to hundreds of people daily and cannot social distance with customers not wear masks. Not going back. Too bad.More

Date of visit: July 2020
Helpful?10  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed July 25, 2020

I used to love going to the martini house, especially for the yummy tapas. I was so disappointed to see that the servers were not wearing masks. It may be outside... but they are handling food and drinks and going INSIDE the restaurant. They were...not taking phone numbers for contact tracing either. If you walk around downtown Burlington you will see other restaurant servers wearing masks, why does the martini house think they are above wearing face masks????? Not going back to a restaurant that does not take covid seriously.More

Date of visit: July 2020
Helpful?6  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
isabella37912, Server at The Martini House, responded to this reviewResponded August 11, 2020

We are operating under the protocols given by the government of Ontario. We are taking protocols such as contact tracing, constant hand washing and sanitizing for our staff as well as guests, sanitizing tables and menus between each guests. It is not mandatory by the...More

Reviewed July 16, 2020

Definitely not COVID safe! Pros : - amazing food - friendly staff - interesting drink menu Cons: - the servers were not even wearing a mask and serving and chatting with every one. I’m cool with the chatting part but hey! Where is your mask?...- drinks are overpriced. Like 15 dollars for a shot of Jameson? I have worked in a bar and hence I know a reasonably priced menu - FOUND A PIECE of glass in my friend’s drink. This just sums its all. Will I go there again? Nope!More

Date of visit: July 2020
Helpful?5  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed July 7, 2020

We had reservations a week ago, and were really looking forward to dinner there after months of being cooped up - this is one of our favourite restaurants in downtown Burlington. We walked by the restaurant the night before, and observed staff with no masks...serving within 1-2ft. of tables. We called and asked the restaurant what their COVID safety protocol was and were advised that they wiped down menus and tables/chairs between sittings, but that their staff were not required to wear masks. Needless to say we cancelled - very disappointed that safety does not appear to be taken seriously. I hope that they will amend their protocol, for their safety and their customers. Ultimately, it's their business and their decision, but it will truly unfortunate if cases increase (tragic if associated with their restaurant) and we are forced to move back to Stage 1 - most especially for other restaurants who are taking proper care.More

Date of visit: July 2020
Helpful?7  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Questions & Answers
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Tammythetraveler
April 13, 2016|
AnswerShow all 5 answers
Response from crobinson2014 | Reviewed this property |
I don't remember seeing a dance floor - there was a hockey game on the night we were there and the bar was jammed with fans. The restaurant was cosy with a good atmosphere for a quiet conversation but most patrons were... More
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Carol B
August 20, 2015|
Answer
Response from Barry G | Property representative |
We have a great promo nights. SUNDAY is half PRICE Bottles of wine. Monday is our PIZZA and PASTA night. separate menu $12.00 you pick pizza or pasta dish... The busy TAPAS TUESDAY our apps are HALF price... suggest you... More
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THE MARTINI HOUSE, Burlington - Updated 2022 Restaurant Reviews, Menu & Prices - Tripadvisor

Frequently Asked Questions about The Martini House

The Martini House is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4
  • Atmosphere: 4.5