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Swiss Chalet Rotisserie & Grill

$$ - $$$
Canadian, Barbecue
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101 Dundas St, Cambridge, Ontario N1R 5N6, Canada
+1 519-624-9595
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48 Reviews from our TripAdvisor Community

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Showing 47: English reviews
Level Contributor
3 reviews
3 restaurant reviews
1 of 5 bubbles Reviewed 3 January 2017

Went there on new year's eve for dinner with family. It wasn't very busy yet it took 40 minutes to get our food and when it came we were disappointed. Fries were hard, gravy was lukewarm, vegetables were raw. It was a horrible dining experience and the quality of food was disgusting.

Helpful?
Thank Sandra G
1 review
3 of 5 bubbles Reviewed 19 December 2016 via mobile

I love Swiss Chalet and the food. If you want a good experience avoid the Swiss Chalet that Is located on Dundas St. in Cambridge Ontario. Horrible service!! Food takes forever to come out no matter if it's busy or not !! Very lazy staff !!

Helpful?
Thank Jen C
Ancaster, Canada
Level Contributor
17 reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed 11 December 2016

Was there on Saturday evening and restaurant wasn't that busy but told there is a back up in the kitchen and our food would take 40 minutes to come out to our table. We agreed to still dine in and would put our order in right away but we had to wait 5 minutes for a waitress to visit our... More 

Helpful?
Thank jays2008
Cambridge, Canada
Level Contributor
68 reviews
54 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
1 of 5 bubbles Reviewed 19 November 2016 via mobile

Not sure what the issue is with this location but things still are not going well for take out. I phone in a order online about 90 min in advance so it would be ready upon arrival. I show up at the pick up time and had to wait almost 30 minutes for the food to be ready. This defeats... More 

Helpful?
Thank Paolo F
Level Contributor
41 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 2 November 2016 via mobile

Every single time we order from this place, we are missing something. If you go through the drive true to order, good luck. Guaranteed you are going to wait forever. It's a Harvey's and Swiss Chalet. Even if you get Harvey's you are waiting a long time. The food is good. This location on wait time and not double checking... More 

Helpful?
Thank 2gd4you
Cambridge
Level Contributor
16 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 13 September 2016

This is consistently good for family and friends to get together. The service is usually quick. Although I didn't appreciate that our appetizers arrived with the meal. And the waitress brought the bill while we were still eating. The food was delicious as usual.

Helpful?
Thank brendabutterfly2015
Level Contributor
32 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 12 September 2016 via mobile

With daughter and grand daughter visiting sisters in law and brother in law having lunch. Server was good but kitchen messed up one order. Restaurant clean but their presentation of food is quick and uninspired.The company needs to focus on this like years ago or they will lose customers. Cost okay but would rather pay more for better care.

Helpful?
Thank James L
Doha, Qatar
Level Contributor
636 reviews
132 restaurant reviews
common_n_restaurant_reviews_1bd8 338 helpful votes
2 of 5 bubbles Reviewed 11 September 2016

You would think a chain like Swiss Chalet could ensure quality across the system. In this case the building is run down, the desk service awful and the food okay. Having said that I got a hair in my salad and when shown to the waitress she just said sorry. If you are going to Swiss Chalet in Cambridge go... More 

Helpful?
Thank DohaInternational
Cambridge, Canada
Level Contributor
10 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 19 August 2016

Service is perfunctory and abrupt. Restaurant is loud since the renovations to the bar area. Food is slow to come and always something screwed up every time we dine here. Portions are smaller than other Swiss Chalet restaurants and the wings on the quarter white chicken are always charred and burnt.

Helpful?
Thank cambridgemama
Waterloo, Ontario
Level Contributor
24 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 14 June 2016

This is a good sized Swiss Chalet that has had some recent renovations. The menu is standard Swiss Chalet fare but the service is well worth stopping for. The staff is unfailingly happy, helpful, great at recommending items, knowledgeable of the menu. The management staff is also excellent and very quick to address any problems.

Helpful?
Thank Cinemaven

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Restaurant Details

Rating summary
  • Food
    2 of 5 bubbles
    Service
    2.5 of 5 bubbles
  • Value
    2 of 5 bubbles
    Atmosphere
    3 of 5 bubbles
Cuisine
Canadian, Barbecue
Meals
Lunch, Dinner
Restaurant features
Delivery, Seating, Serves Alcohol, Takeout, Waitstaff, Wheelchair Accessible
Good for
Child-friendly
Location and Contact Information
  • Address: 101 Dundas St, Cambridge, Ontario N1R 5N6, Canada
  • Location: Canada  >  Ontario  >  Region of Waterloo  >  Cambridge
  • Phone Number: +1 519-624-9595
Description
Since our doors first opened in 1954, Canadian families have been coming back to Swiss Chalet generation after generation. Our rotisserie ovens only accept fresh (never frozen), grain-fed, Canadian Grade A chickens, because quality is all we know. So what will it be? A Quarter Chicken with fries?

Questions & Answers

Questions? Get answers from Swiss Chalet Rotisserie & Grill staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?