I miss them since they've closed due to the pandemic. Loved going every week to see all of the dogs. Jim has always greeted me and my dog when I walk in. I love their hotdogs and meatball subs.

Absolutely the best place in Hamilton to bring your dog. The owners are so friendly and caring. I couldn't count how many times I saw the staff pet my dog and give him treats! The gate system is like one you'd see at a dog...park, which is unlike any other cafe for dogs I've been too. Everything is reasonably priced for dogs and humans! This will definitely be a place I return to!More

On March 13th 2020 at 5:30 p.m, my dog escaped when someone opened the gate and the front-door at the same time. Jim (owner of the cafe) was present. None of the staff attempted to help, none asked if i was ok, none acknowledged my...dog went out the door. If there was a policy that staff are unable to leave the premises (the cafe was not busy at the time and two staff were available) then it was not communicated to me. The person (owner of the golden retriever) who accidentally opened the gate did apologize to me. He was leaving because he "was done" from the incident with Jim. Fortunately, my dog is safe and I was able to retrieve him. We both hold accountability for what happened. I am not blaming him or Jim, it was an honest accident. But I am upset with how Jim handles his business practices. Shortly before the incident, Jim was VERY hostile towards ALL the customers. The golden retriever peed in the cafe and it required a mop to clean it. Jim stated his frustrations how pee/poop was not being cleaned, it is not his job as a janitor and aggressively repeated similar statements, raising his voice each time. I understand his frustrations but this can be re-worded to be more friendly and positive instead of the accusatory and hostility tone he used. He also targeted certain customers and made them VERY uncomfortable by staring at them stating stuff like they are on their phones or Facebook instead of cleaning. He also stared at me and my friend at some of these statements. Jim's actions is considered harassment. You need to communicate your issues in a respectful manner. Customers are supporting your business! We are only human, I saw everyone clean when there was a mess. My phone was in my car so I had no choice but to watch my dog the entire time. Jim made the atmosphere hostile and tense which led to everyone leaving except one person. Myself, my friend and the two owners of golden retriever were very upset with what happened. Jim acted as if nothing happened when I came back with my dog and showed no regard he went outside what-soever. A good business practice is to communicate and work with customers on how to improve preventative measures from dogs pooping/peeing. How can we reduce the occurrence of dog messes while maintaining customer satisfaction and reduce the burden on staff? Work WITH your diverse clientele to problem solve, not blame. You work with people, different dogs, behaviours and personalities. Ask for feed-back on how to address the issues of dogs you perceive to be "untrained" and ones that make messes. These are all factors when running a *DOG* cafe. That is how you grow as a business, this is how you keep customers and attract more. By acting hostile, rude and demeaning you are LOSING customers. Another good business practice is to care about the lives of the dogs being served. To show empathy and compassion. To explain if there are policies prohibiting from staff leaving the premises to help an escaped dog, to ask customers how to improve security measures to prevent future incidences and to provide support. It is traumatizing when a dog escapes. Your response to Rebecca's Google review is you wanted to create a SAFE indoor-park setting for dogs. Your actions have proven otherwise!!* These are all qualities I expect from an owner running a dog cafe and ANY business concerning dogs. My dog's life was not a priority, it was not valued. I also felt disrespected by Jim, especially on Instagram where he directed personal insults at me from posting my experience. I expected better conflict resolution skills and manners from someone at his age. I also ordered a sundae, which did not reflect the image of their ice-cream sundae on their menu. You can see it on their website to compare. UPDATE: I shared my experience, this review, on a dog-meetup group because I felt it was important for other dog owners to be aware of the incident. Instead, my review was deleted and I was banned for "hate speech" (even though my review was accepted on other sites, also Jim is the admin/mod). A new thread opened up intended to make fun of my review and they harassed my friend for defending me. I was not able to defend myself due to the ban. I spoke with Jim on Instagram before I posted this review and he continued to state false accusations and assumptions. He left me on 'Seen' on Instagram but proceeded to portray a false narrative of the situation. He continued to invalidate my feelings and implied I had a mental illness in later conversations, such as telling me I need professional help for posting reviews online.More

I started coming in last year for good food and excellent coffee. I enjoyed it greatly. In Dec. 2119 I was presented a beautiful gift. My Bella-Donna. We've been in to the cafe quite a few times and have a perfect experience each time. We...will be returning quite often for our new friends, both human and most importantly our fur babies. Thank you for the great service and company. Good luck Jim and Judy. Much appreciated. ....... JohnMore

wonderful meeting place for dog owners! recommended for first time and seasoned owners. They serve dog treats, have a large room for the dog to entertain themselves and owners can have cafeteria type foods for themselves inclusive of delightful pies!

A friend from Nevada was visiting family. We wanted to get togther while she was here. I knew she had her dog with her, so we checked out different dog cafes! This one is amazing! The own was so nice! Bella and Marsha loved wandering...around, while we had a tasty lunch!! Great place to go with your furry friends!More

Breeze and I go quite often to the Bring Your Dog Cafe, so many canine buddues come by, doggie treats are yummy (according to Breeze) and Cafe Jim mans a clean kitchen with delicious coffees, snacks or burgers. Yum and fun!!!

My dog, Lexi, and I LOVE this café! I always enjoy chatting with other patrons and watching my dog have fun with the other dogs. The owner is friendly and welcoming and has created a fun place for people and their dogs to go. We...had my dog's birthday party there with her other café dog friends. Lexi is the dog on left.More

Recently discovered this place and have been almost every day since. Great place to grab a cold or hot drink (I dont drink coffee but hear its good) and a bite to eat and not have to worry about leaving my fur kids in the...car. Jim and Judy (the owners) are such awesome people and are so welcoming of all dogs.... just ask Bindi, I dont exist once we walk through the doors. The best part is that I have somewhere to exercise/socialize the pups during all these rainy days we've been getting. Nice not to be stuck at home when not being able to go outside. I'm just mad I didnt find this place sooner.More

Went here with a friend and her dog, the owner is fantastic and very welcoming. The coffee here is by far the best I’ve ever had. Seeing all the dogs play while enjoying a fresh cup of coffee is priceless.

Bear and I love going here! He knows the second we are nearby, it's his favourite place! He loves the homemade dog safe dog treats (especially the doughnuts!) The human food is also delicious. The owners are very friendly and are always there to help...if you needMore

Great food and perfect for when the weather isn't ideal! I can't wait for the indoor playspace to be completed