First time staying @ the BW Carmen C in Hamilton. Early flight next morning so my wife & I decided to have an earlier supper. Baci opened @ 4pm & we were there without reservation @ 4:45pm. One other couple in restaurant. We were promptly...greeted & told we could have a table until 6pm. Fair enough. It was a scorcher of a day & ice water was served without being requested, great. A small wingless beetle fell from the ceiling onto our table. I squished it with my menu. When the server arrived for our drink order, I reported the incident. She told me that she would get a napkin to clean off the bug guts. I asked that the tabletop be properly wiped down. My wife & I laughed @ how nonchalant her response was. At the same time we were a little bugged out but no other unwanted visitors arrived. Instead of immediately clearing the table, our server went to the next table of 6 & waited on them. Our wine arrived with a different server but before he set it down, I explained what happened & asked him to clean off the bug remains. To his credit, he immediately did so. We had 2 Caesars & they arrived without straws, in a tall glass. Thought this was odd & should have corrected napkin lady but decided to tough it out. At this point, I’m having a hard time seeing the 4.8 Trip Advisor rating that I had seen. Main course arrives. The fettuccine Alfredo polo is good but the beef peppercorn filet is bland. The filet is served medallion style which is okay but was unexpected. After we’re into our meal, bread arrives, which timing-wise is again odd to us. Did napkin lady forget to bring it earlier? The restaurant is small, lighting was sufficient. Our table for 2 was tight but reasonable. Baci seems to cater to special events but the groups that day were well behaved. Bottom line, overall disappointing but staff were friendly.More