First time staying @ the BW Carmen C in Hamilton. Early flight next morning so my wife & I decided to have an earlier supper. Baci opened @ 4pm & we were there without reservation @ 4:45pm. One other couple in restaurant. We were promptly...greeted & told we could have a table until 6pm. Fair enough. It was a scorcher of a day & ice water was served without being requested, great. A small wingless beetle fell from the ceiling onto our table. I squished it with my menu. When the server arrived for our drink order, I reported the incident. She told me that she would get a napkin to clean off the bug guts. I asked that the tabletop be properly wiped down. My wife & I laughed @ how nonchalant her response was. At the same time we were a little bugged out but no other unwanted visitors arrived. Instead of immediately clearing the table, our server went to the next table of 6 & waited on them. Our wine arrived with a different server but before he set it down, I explained what happened & asked him to clean off the bug remains. To his credit, he immediately did so. We had 2 Caesars & they arrived without straws, in a tall glass. Thought this was odd & should have corrected napkin lady but decided to tough it out. At this point, I’m having a hard time seeing the 4.8 Trip Advisor rating that I had seen. Main course arrives. The fettuccine Alfredo polo is good but the beef peppercorn filet is bland. The filet is served medallion style which is okay but was unexpected. After we’re into our meal, bread arrives, which timing-wise is again odd to us. Did napkin lady forget to bring it earlier? The restaurant is small, lighting was sufficient. Our table for 2 was tight but reasonable. Baci seems to cater to special events but the groups that day were well behaved. Bottom line, overall disappointing but staff were friendly.More

We’ve been dining at Baci Ristorante since they opened as they consistently serve authentic Italian food in a great atmosphere. Chef Sabrina, Chef Christine, Chris, and Crystal are amazing at what they do in the kitchen and at the wood-burning oven. The food is always...delicious and plated beautifully in generous portions. You know it’s authentic when your old-school Italian parents love the food! Luana and Chris provide top-tier service and are friendly, approachable, professional, and knowledgeable about the menu. Whether we’re celebrating a birthday, milestone, or just want a great night out, Baci has never disappointed!More

We loved the interior, the atmosphere, the service and the food. All three appetizers were delicious, the special of the day - the Lamb Shank - was perfect and the desserts very yummy. Chris, our server was friendly, professional and entertaining. Great Experience.

Went here for a Birthday Celebration and enjoyed the experience.The food here is very good and our server Luana was both friendly and very attentative.The prices are reasonable.The only complaint would be no rolls or bread to go with the meal but we will continue...to support this Restaurant.More

I had the worst experience at Baci. I was looking so forward to trying this restaurant and it went from bad to worst. I think the worst part of my experience was rather than writing a review I called the restaurant to explain my dissatisfaction,...I was told the manager would call back, and no one did... This to me speaks volumes to me. My dinner started with 2 members of my party ordering Gnocchi. We were told they ran out? There are 3 entries with Gnocchi on their menu and they had run out of this pasta. We then proceeded to ordered a glass of Pasico wine... They ran out? There was 1.5 staff waiting on tables for the entire restaurant. Not enough staff at all We finally ordered our appetizers, but unfortunately our order was missed and not submitted to the kitchen.... we had to ask where our order was. The waiter came by and filled our glasses with water. Instead of pouring above the glass he rested the spout on ever glass and on every other used glass in the restaurant from every other customer. This spout touch every glass in the restaurant. The meal finally came which was very enjoyable. We asked for Coffee at the end of our meal, and of course, they forgot. I had to go to the bar and ask again. The bill finally came and I saw a charge I did not recognize. It turned out that they accidently charged me for another entre. We finally left after almost 2 hours I was quite disappointed. A real shame.More

A hidden treasure in the Carmens hotel. Food is excellent, service attentive and personal. My third time at this restaurant. Eggplant and lentil pasta was delicious and so was the spaghetti carbonara. Olive oil cake is a must try as it’s a little different and...all made in house. Pricing is fair. I love it.More

I can't say enough good things about Baci.We have never had a bad experience here and this visit was what we have come to expect.The food and the staff are second to none and we will continue to enjoy meals here.

Wrong order on new years on a pick up. Only response drive back here and we will make the correct one. My husbands had to be reheated. Horrible customer service.

This is my new favourite restaurant. The food was excellent. Great value. Three of us had the seafood pasta. So much seafood compared to other places. My friend had the oven pizza. She loved it. Calamari appetizer was plentiful and not rubbery. The roasted Brussels...sprouts appetizer was great. I can’t say enough good things about the food. Decor beautiful and service perfect. Attentive without being intrusive.More

We came in because we received a coupon in the mail and wanted to try the rabbit special. Upon arriving we were told that there was no rabbit special and they weren't sure if/when it would be coming. Anyways we all decided to have a...pasta instead since it was pasta specials that evening. The food took a while to come. The manager had the food remade because he didn't like the way it appeared which took even longer. One of the people at our table had their pasta arrive stone cold, so it was sent back for re-tossing in the pan. Still the pasta came back cold. Everyone else tried a noodle and they too agreed it was cold. My food was fine; it was hot but the flavours were just average. The manger did have good customer service and he adjusted our bill and allowed us to keep our coupon so we could return and give the restaurant another chance. We would be willing to come back and try it again. Hopefully the next visit would be better.More

I have tried this restaurant for both dinner and breakfast. In the evening the dinner was great. (See all other reviews) Breakfast, however, is a different story. Good points: 1. Friendly and efficient server 2. Great coffee 3. Delicious toast with very fresh bread No...so good points: 1. The orange juice is out of some can or worse. I have had poor quality OJ on airlines etc but this one is particularly bad. I tried it on two occasions so it is not an accident 2. Eggs, bacon etc. Poorly prepared. I am guessing they don’t have anyone from the A team in the morning. Would I go back? For dinner, absolutely. For breakfast? Not if I can help it.More

It seemed like our server was there 50% of the time...drinks took 7-8 minutes when the restaurant was not even busy. Apps took another 15-18mins to come out and the server didn’t check up to see if everything was good until we were almost half...way thru. I didn’t like my cocktail and she was nice enough to switch it out but that was probably the only area she excelled in. We ordered the stromboli carne and a carbonara as our mains. The carbonara tasted like a really buttery fettuccine Alfredo and was very skimpy on the bacon which is what is supposed to add flavour..nothing like what you would expect from a classic carbonara. Additionally, we found a hair in the Stromboli after cutting into it for the first time. Our server took that dish back to be remade but left my carbonara on the table while we waited 15minutes for another stromboli. I was really disappointed that she didn’t offer to take it away so my boyfriend and I could at least eat our dinner together. We were there to celebrate my birthday and I did not receive the experience or service I was expecting. I would write our servers name in here but she didn’t even tell us.More