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RATINGS
Food
Service
Value

Details

PRICE RANGE
US$8 - US$12
CUISINES
Italian, Fast food, Pizza
Meals
Lunch, After-hours, Dinner
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features, about
Reviews (15)
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LanguageEnglish
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Reviewed January 22, 2021

I did not receive part of my order, and instead of delivering what I paid for, they offered me a credit in lieu and no choice. When I ordered next time I got had the same thing happen again as well as the time after...that. "Forgotten" part of my order. Terrible customer service, and basically just stealing from customers. Never again.More

Date of visit: January 2021
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Reviewed July 19, 2019

We usually love Toppers. This is what the kids ask for. So, ordered a titan pizza yesterday and when it came, not only was it burnt, it must of fell sideways and the pizza was squished and curled to one side of the box. I...had a bunch of kids over and they ate it but it’s was a disappointment. My friend and I both phoned and they said we would be contacted by the franchise owner but of course no one called. I have never complained about anything in my life before. I would have been happy with just a phone call back. Not sure if I will order again. Hard to condemn something by one bad experience.More

Date of visit: July 2019
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Reviewed March 3, 2018 via mobile

Ive been ordering (pick up and delivery) from this Toppers for years and always been satisfied. Good pizza, good value, consistent quality. I’ve tried 75% of the menu and not disliked anything. The ten topper is a fave: must ask for it with regular crust...and well done or else the crust can’t hold up to the plethora of toppings! The free ‘extras’ make it easy to put a little zing on, whether it be extra garlic, Italian herbs or the buttery crust. The sticker program where the 10th pizza is free is also a huge bonus! I will continue to use Toppers as my go to for take out or delivery pizza.More

Date of visit: November 2017
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Reviewed July 19, 2017 via mobile

Ordered a pizza over the phone call centre. Arrive at restaurant to find order didn't get there. Staff said it happens a lot. They gave me a ten percent discount and rushed my pizza order. The pizza was just ok. Their sauce is better than...average. Toppers needs to fix their call centre problems.More

Date of visit: July 2017
Helpful?1  
Reviewed July 8, 2017

I have been going to this pizza place for over 6 years and have NEVER EVER experienced what I experienced tonight... First off I order my 2 pizzas at 6:22pm tonight, the exact same order I have been placing for over 6 years. I show...up and the pizza with no meat requested (which they have accommodated every time) comes with some bacon on it... Okay, fine, they accommodate and make a new one. We pick up the 2 pizzas, come home only to find out they sent the WRONG 2nd pizza (supposed to be canadiana, ended up being some half no cheese joke). After a phone call is made to rectify this situation we have to wait over FOURTY minutes for the CORRECT pizza that TOPPERS SCREWED UP ON. Obviously, I sit and wait for my husbands pizza to show, only to start eating and find bacon again on the pizza. At this point I am furious, and call the call center to voice my complaint... To which i get transferred only to be told I have to wait til tomorrow or Monday for a call from the manager. What a joke! I work 3 jobs in customer service and I know that when a manger is off someone else is appointed the managers spot for situations like this. Instead of solving a situation quickly Toppers feels the need to ignore customer complaints, push responding back by days and they cannot even solve a simple situation. How about instead of giving a scripted response of "I can only offer you $5" maybe offer a refund right away? How about customer service considering I paid for 2 pizzas, and only 1 out of the FOUR your franchise had to make /waste is able to be eaten. I have never ever experienced a company who does not care about customer service and satisfaction as much as this location. I am not sure if there are new owners now but they should really change careers since they are uncapable of solving problems, making pizza or keeping a customer happy. I will NEVER EVER be eating at Toppers ever again, and I will be making sure I let everyone know that this place is nothing but a joke.More

Date of visit: July 2017
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Reviewed May 2, 2017

I order from this location occasionally and always enjoyed the pizza although I have had to re-heat it sometimes. Last night's veggie pizza was like eating cardboard, someone must have been daydreaming and 'forgot' to put sauce on the pie. I phoned the Supervisor the...following day and received a fantastic replacement, probably the best veggie I've ever had! No hassles, just good service. Thanks Irving!More

Date of visit: May 2017
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Reviewed March 27, 2017 via mobile

We have order pizza from toppers for years and everytime gotten a quality product and ob time order.

Date of visit: March 2017
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Reviewed November 3, 2016

I ordered my pizza at around 5:30pm using the online order feature. I had waited an hour and a half and decided to call the store. The store told me that the delivery guy could not find my house and tried to call my cell...phone(He/they did not) and that he would be here soon. Toppers did not even try to contact me to let me know what was going on. I had to call them for them to tell me that the online service was running slow and giving them errors. After waiting another 30 or so minutes, they had called me back to ask what my order was and that they will pretty much have to start over. The individual on the phone assured me that I would be receiving a fresh baked pizza and it would be delivered within 20 minutes after the phone call. My pizza was burned on top, completely overcooked and hard as a rock. I am assuming that instead of making me a fresh pizza that they had decided to just re-heat it. On top of that, it wasn't at my door in 20 minutes, it was at my door roughly 35 minutes after. When all was said and done I had received a burned pizza roughly 2.45-3 hours after I had placed my order. They offered no discount or anything extra for the inconvenience.More

Date of visit: October 2016
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Reviewed December 11, 2015

I usually do not review pizza take out places but I thought why not. My family has ordered from Toppers many many times, either by phone or on line ordering. We have never been disappointed. It is always on time when I decide to pick...up the order. We usually order on Tuesday's when they have there large specialty pizza's for $15.00 each. At first I thought that was high and then I saw and tasted the quality and freshness of their pizza's. There are too many specialty pizza's to list, we have tried many of them and have not been disappointed with any. Check out their website for a complete list of specialty pizza's to choose from. We like the variety, the fact that they put many toppings on each pizza, the freshness of the toppings, when you bite into one of their pizza's you know it was made fresh.More

Date of visit: December 2015
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Reviewed September 14, 2015 via mobile

I have had Pizza delivered. Also picked it up myself from here it is consistently great.! Very Fresh plentiful toppings, A lot of good options. For style and dough thickness. Tomato sauce tastes very good. Staff have always been positive and helpful. I have had...great pizza from this franchise In other cities as well.More

Date of visit: September 2015
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