Fantastic! Food was incredible and the drink prices were surprising reasonable! Definitely will go back! And Monica, our server and Assistant Manager, was exceptional!
Hi Vince, This policy only applies to groups of six or more. The reason for the automatic tip is because larger groups occupy much more of the server’s time and the table turn over is less likely to happen because a group... More
Hi Vince, This policy only applies to groups of six or more. The reason for the automatic tip is because larger groups occupy much more of the server’s time and the table turn over is less likely to happen because a group tends to stay longer. Thereby reducing their ability to make more tips which is part of their livelihood. This noted tip amount is applied to all individuals at the tables whether is one bill or individual bills. Since your original review, I have reached out to over 30 casual fine dining restaurants from Toronto to Vancouver and every one of them has a group policy with an automatic gratuity added. Some groups are 6 or more others are 8 or higher. The tip percentages vary from 18% to 25% automatically added to the one bill or each individual bill. They all sighted the same reasons as shared in my reasons above. I am surprised to see this question since you raved about your food, service, server and atmosphere. Vince, In the end if you do not want to tip then may I suggest you come with a party of 5 or less where no automatic gratuity is added. The choice is up to each person as what their tip percentage would be. The servers do their job and here in Canada a tip is an expectation, although the percentage may vary (not for groups of 6 or more at Mattson) for providing the best service possible. I am sorry to see that you are still continuing on this line of questioning regarding for posted tips percentage. I also feel that when you book a group reservation in a restaurant that you ask or read the policy of that restaurant to ensure that they meet your expectations before dining there. Also it is important that you as the host who invited your friends to join you that you share this policy with them as many of them may not look at our policy in the website to avoid any sour moments after an amazing dining experience. Ronn Mattai Founder