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2
Sun., 05-09
20:00

Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Food and ambience

American, Steakhouse, Canadian, Vegetarian Friendly, Gluten Free Options
Special Occasion Dining, Romantic, View, Groups, Bar Scene
About
The Keg Steakhouse + Bar is the perfect place to connect. Find a location near you, see our menus, and join us to unwind with friends and create great memories over delicious food.
PRICE RANGE
US$8 - US$49
Special Diets
Vegetarian Friendly, Gluten Free Options
Meals
Lunch, Dinner, After-hours
CUISINES
American, Steakhouse, Canadian
FEATURES
Gift Cards Available, Reservations, Seating, Parking Available, Validated Parking, Valet Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts Credit Cards, Table Service
Reviews (5,647)
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5,302 results
Traveller rating
2,397
1,535
758
381
231
Traveller type
Time of year
LanguageEnglish
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Traveller rating
2,397
1,535
758
381
231
Show reviews that mention
All reviews steak prime rib twice baked potato top sirloin escargot salad ribs salmon great view window seat falls view cooked to perfection great dinner anniversary dinner special occasion server fallsview
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Reviewed March 31, 2021

I visited during the pandemic when the restaurant was allowed to seat people again. COVID restrictions and protocols are good here - Mandatory contact tracing via a QR Code, QR Code menu and hand sanitizer at each table. I also witnessed their table-cleaning regimen, and...everything including the chairs was sanitized. The service on each of my 2 visits this week were provided by Maria & Linda. They were attentive, offered great suggestions and were very professional. The food I had both days (10 oz filet mignon + twice baked potato first visit, and Keg Classic Filet the second time) were outstanding. The meals were cooked to my liking and very tasty. Absolutely nothing wrong with the entire meal. The views here are stunning, Pretty much every table in the restaurant has a view of the Falls. Very good option if you're in the local area. Prices are a little higher than you'd get in a non-tourist area, but that's to be expected given the location.More

Date of visit: March 2021
Helpful?
Reviewed February 17, 2021

The Embassy suites Keg has restaurant coupons provided to other hotels in the area for $30.00 off a meal. When the order was taken, we made it clear there was a $30.00 off coupon. When delivery occurred, the price was very high and we paid...the total. We then provided the $30.00 off coupon and the delivery driver took it and said it was already subtracted. We then asked for an itemized copy of the receipt which the driver then had to reluctantly provide to us. When back in the hotel room and unpackaging the food, there was a lobster item missing. We then looked at the itemized receipt. It showed the correct meal. However, it also showed there was no subtraction for a $30.00 off voucher and a gratuity of 17% had already been added to the bill. This part really bothers me. When paying for the food when the delivery guy first came, the machine automatically takes you to a tipping screen, and as a socially acceptable norm, we tipped. It would really be nice for the Keg and/or the driver to inform you that tip is automatically added to the bill and no further tipping is necessary. So, we tipped, on a tipped and taxed price, thus, a further inflated price which gives you the feeling you have just been scammed by a reputable restaurant. It took 2 phone calls after and a conversation with the manager to get a lobster tail delivered and the $30.00 deducted. It shouldn't be that hard and it felt like we were the criminals. A valentine's meal I would NOT do again from the Keg Embassy Suites, Niagara Falls. (We were with another couple as well who also paid the double tip and their $30.00 coupon was not subtracted as well until the call with the manager.)More

Date of visit: February 2021
Helpful?
TheKegSteakhouse, Marketing at The Keg Steakhouse + Bar - Fallsview/Embassy Suites, responded to this reviewResponded February 22, 2021

Hi there, thank you for taking the time to share your experience with us. We would certainly like to ensure we follow up with you, and encourage you to email us at kegcommunity@kegrestaurants.com with these details, including the location, and a member of our team...More

Reviewed February 14, 2021 via mobile

If ordering a take out be very careful, we ordered seafood trio and the steak & lobster dinner. The lobster was missing from our Steak & Lobster order. We called them multiple times, every time the staff on the phone promised that the missing lobster...would be delivered to our hotel (Hilton hotel near The Keg) but unfortunately the missing lobster was never delivered. Overall the staff were very much overwhelmed and not able to manage the amount of orders well.More

Date of visit: February 2021
Helpful?
TheKegSteakhouse, Marketing at The Keg Steakhouse + Bar - Fallsview/Embassy Suites, responded to this reviewResponded February 22, 2021

Hi there, we're sorry to hear about your experience and would certainly like to ensure we follow up with you directly. If you email us at kegcommunity@kegrestaurants.com with the details and location of your visit a member of our team will be sure to connect.

Reviewed January 15, 2021

Online order and picked up dinner for 4 peak hours New Year's. Efficient service. Very good food quality.

Date of visit: January 2021
Helpful?
Reviewed January 6, 2021 via mobile

The Keg never fails at providing amazing food! No matter where I travel to, The Keg has never let me down!

Date of visit: August 2020
Helpful?1  
Reviewed January 1, 2021

Ordered 2 burgers for my small boys and told The keg restaurant I had a voucher on the phone . The staff on the phone said it is fine to use our vouchers. We trekked all the way from the The Four points Hotel to...pick up the food. On arrival, when we went to pick up, the staff and manager said she could not take our $30 voucher for burgers . She said she could do only 15$ off. No apology, just unprofessionalism. We went to TGIF & Ruth Chris who provided exceptional service & food.More

Date of visit: December 2020
Helpful?
TheKegSteakhouse, Owner at The Keg Steakhouse + Bar - Fallsview/Embassy Suites, responded to this reviewResponded January 6, 2021

Hi Daphne, we'd like to ensure we follow up with you regarding your experience, and encourage you to email us at kegcommunity@kegrestaurants.com with these details, including the location, and a member of our team will be sure to be in touch directly.

Reviewed December 27, 2020

A reservation for Xmas day dinner was booked weeks in advance via OpenTable, however, the restaurant failed to advise us that they had a reduced menu (by at least half) which was not updated on the OpenTable app. We were not aware of the menu...reduction until we turned up for our reservation. A lot of the favourites & what we had planned & looked forward to eating (again) was not being offered. Sadly we were limited for alternative places to eat, seeing as it was Xmas day after all. The food was average when it did arrive & was not value for money. We will not be returning to this location which, obviously gives The Keg name & brand a very bad name. You really need to do much better than this!!More

Date of visit: December 2020
Helpful?
TheKegSteakhouse, Owner at The Keg Steakhouse + Bar - Fallsview/Embassy Suites, responded to this reviewResponded January 6, 2021

Hi Sammie, thank you for sharing your feedback. We're sorry to hear you were disappointed with your experience and would like to ensure we follow up with you directly. We encourage you to email us at kegcommunity@kegrestaurants.com with these details, including the location, and a...More

Reviewed December 6, 2020

A friend and I were in Niagara Falls on Nov. 27th to see the lights. Looking forward to dinner at the Keg- beautiful view from window table /good service. However, meal was disappointing (charred , cold carrots) 6oz steak not like it appears on commercials....We found it overpriced. Will not be visiting the Keg in the future or recommending this location.More

Date of visit: November 2020
Helpful?
TheKegSteakhouse, Owner at The Keg Steakhouse + Bar - Fallsview/Embassy Suites, responded to this reviewResponded January 6, 2021

Hi Anita, thanks for sharing your feedback. We'd like to ensure we follow up with you regarding your most recent visit, and encourage you to email us at kegcommunity@kegrestaurants.com with these details, including the location, and a member of our team will be sure to...More

Reviewed November 26, 2020 via mobile

Great food and service. Well definitely visit again. Thank you Alicia for the kind words and being our server.

Date of visit: November 2020
Helpful?
Reviewed November 20, 2020

Still a great place to visit during the pandemic. Safety protocol in place. My New York steak was cooked to perfection and Caesar salad was fresh and crisp. My husband’s chicken was render and spiced just right. Serving staff were excellent and attentive.

Date of visit: November 2020
Helpful?
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Questions & Answers
Ask a question
Contrails14
September 10, 2019|
AnswerShow all 9 answers
Response from Michelle V | Reviewed this property |
No. The prices at this location are quite a bit higher than other locations.
0
Votes
CathyV170
September 3, 2019|
AnswerShow all 3 answers
Response from AlexBahamas | Reviewed this property |
9th. But it's well above the fall, good view.
1
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Google Translation
gee72
July 16, 2019|
AnswerShow all 4 answers
Response from travellerjim2015 | Reviewed this property |
They have veggie options
1
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Frequently Asked Questions about The Keg Steakhouse + Bar - Fallsview/Embassy Suites

  • The Keg Steakhouse + Bar - Fallsview/Embassy Suites is rated accordingly in the following categories by Tripadvisor travellers:
    • Food: 4
    • Service: 4
    • Value: 3.5
    • Atmosphere: 4