Online order and picked up dinner for 4 peak hours New Year's. Efficient service. Very good food quality.
The Keg never fails at providing amazing food! No matter where I travel to, The Keg has never let me down!
Ordered 2 burgers for my small boys and told The keg restaurant I had a voucher on the phone . The staff on the phone said it is fine to use our vouchers. We trekked all the way from the The Four points Hotel to...pick up the food. On arrival, when we went to pick up, the staff and manager said she could not take our $30 voucher for burgers . She said she could do only 15$ off. No apology, just unprofessionalism. We went to TGIF & Ruth Chris who provided exceptional service & food.More
Hi Daphne, we'd like to ensure we follow up with you regarding your experience, and encourage you to email us at firstname.lastname@example.org with these details, including the location, and a member of our team will be sure to be in touch directly.
A reservation for Xmas day dinner was booked weeks in advance via OpenTable, however, the restaurant failed to advise us that they had a reduced menu (by at least half) which was not updated on the OpenTable app. We were not aware of the menu...reduction until we turned up for our reservation. A lot of the favourites & what we had planned & looked forward to eating (again) was not being offered. Sadly we were limited for alternative places to eat, seeing as it was Xmas day after all. The food was average when it did arrive & was not value for money. We will not be returning to this location which, obviously gives The Keg name & brand a very bad name. You really need to do much better than this!!More
Hi Sammie, thank you for sharing your feedback. We're sorry to hear you were disappointed with your experience and would like to ensure we follow up with you directly. We encourage you to email us at email@example.com with these details, including the location, and a...More
A friend and I were in Niagara Falls on Nov. 27th to see the lights. Looking forward to dinner at the Keg- beautiful view from window table /good service. However, meal was disappointing (charred , cold carrots) 6oz steak not like it appears on commercials....We found it overpriced. Will not be visiting the Keg in the future or recommending this location.More
Hi Anita, thanks for sharing your feedback. We'd like to ensure we follow up with you regarding your most recent visit, and encourage you to email us at firstname.lastname@example.org with these details, including the location, and a member of our team will be sure to...More
Great food and service. Well definitely visit again. Thank you Alicia for the kind words and being our server.
Still a great place to visit during the pandemic. Safety protocol in place. My New York steak was cooked to perfection and Caesar salad was fresh and crisp. My husband’s chicken was render and spiced just right. Serving staff were excellent and attentive.
When booking, and upon checking in with the hostess we were told we would have a fallsview table. We did not. Our server said all tables were fallsview which is entirely inaccurate. I spent my anniversary with a view of a stone wall. Food was...consistent (I feel like the keg is a reliable good quality steak/meal). Waaaaay better value than Ruth Chris. Our server was on point as well. Just disappointed that I wasn’t able to see the falls during what was to be a romantic dinner. We have been to this location at least 6-8 times and this was the worst table in the house for a view.More
The worst Keg that I’ve been to we got seated everything was fine but then we didn’t get our orders taken until 20 minutes later or 30 I ordered well done it was rare then they took it back and cooked it more it came...back burnt it tasted burnt the service was terrible we were trying to get more water the waitress that walked by kept saying they were busy my waiter didn’t come back every time we asked for some thing he would take more than at least 15 minutes when we need him he wouldn’t show up we will try asking someone else and they were rude I never had such bad serviceMore
Niagara Falls is known for its overpriced, and lackluster restaurants. We decided to try this one and were not sorry. Since the Keg terminated their excellent salad bar and went upscale, we haven't gone often. This one was a very pleasant surprise. We were given...a table by the window, with a panoramic view of the falls. The service was well-timed, and considerate. (we only ordered one main dish between us). The food was good. The" small" roast beef supplied a very generous portion. The meat was bland,, probably the result of slow cooking in an electric oven. In these difficult times, it was cheerful to see a large guest turnout. The muted decor, which highlights the falls, is very pleasant.More