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The Works

5717 Victoria Ave, Niagara Falls, Ontario L2G 3L5, Canada
+1 905-357-9675
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Overview
  • Excellent65%
  • Very good23%
  • Average7%
  • Poor2%
  • Terrible3%
Travellers talk about
“burger” (388 reviews)
“fries” (83 reviews)
“patties” (6 reviews)
Open Now
11:30 a.m. - 11:00 a.m. Hours
CUISINES
Barbecue, Grill, Vegetarian Friendly, Gluten Free Options, Vegan Options
PRICE
$$ - $$$
RATINGS
Food
Service
Value
LOCATION
5717 Victoria Ave, Niagara Falls, Ontario L2G 3L5, Canada
All Details
Write a ReviewReviews (633)
Traveller rating
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1 - 10 of 558 reviews

Reviewed 3 days ago via mobile

We were going around clifton hill and noted the big selection of burgers. I believe there is no other place around that offers so many creations. Ingredients were noted to be very fresh. Many side options and beef. Even the beverages were cool. Wagyu beef...More

Date of visit: January 2019
Thank O1127ELchristianl
tomf701, Manager at The Works, responded to this reviewResponded today

Thank you ELchristianl, glad you notednour high quality ingredients and 100% Canadian grass fed harmone free Wagyu beef...great choice. We certainly appreciate your review...thank you

Reviewed 6 days ago via mobile

What an experience we had here. Could not get over the atmosphere and the selection for the whole family. We have a vegetarian and vegan who also found multiple options to satisfy their cravings. The service and food was outstanding, our server also told us...More

Date of visit: January 2019
Thank Niagarafood
tomf701, Manager at The Works, responded to this reviewResponded today

Thanks so much for the wonderful review and glad to hear you had a great experience. Our vegan and vegetarian guests deserve the best and that's why we will be serving beyond the meat begining Feb 4th...the WORKS way of course. Once again your review...More

Reviewed 1 week ago via mobile

The best burger i had in Canada. And the best milkshakes (I tried a few). And the best fries. And there was so much of it, i couldn't finish it either. And i was huuuuungry! So excellent value for money too! The lovely lady who...More

Date of visit: September 2018
Thank davidgD5846IV
tomf701, Manager at The Works, responded to this reviewResponded 1 week ago

Hey David thanks for the great review about our food and service. We can't agree with you more about Holly...she is a Rockstar for sure and we will make sure to pass on the love. Your review is greatly appreciated..

Reviewed 2 weeks ago via mobile

I bring my kids to the falls every year now. I love this place! I have never been disappointed. The food is beyond amazing and the staff are incredible. My boys even fell in love with our server who was awesome. She was the nicest...More

Date of visit: January 2019
Thank Adina S
tomf701, Manager at The Works, responded to this reviewResponded 2 weeks ago

Great review and thanks for the love. Would have been great to know who this awesome server was....our staff take great pride in the shop, service and food...it's amazing when they are recognized for it. I will share with the staff. Thanks so much.

Reviewed 2 weeks ago

We have visited The Works before in Ottawa but we were still overwhelmed by the number of burger combinations that were available to try. They had around 50 pre-topped burgers to choose from, and then you pick your meat, sides, and bun after. I had...More

Date of visit: January 2019
Thank Janson D
tomf701, Manager at The Works, responded to this reviewResponded 2 weeks ago

Thanks Janson....yes tons of burger choices but when you decide on one...well then you have to come back and try that other one...lol Your comments are appreciated.

Reviewed 2 weeks ago via mobile

I was excited to try Elk for the first time, but I think it fell short with being cooked to the leather side.. it’s not their fault with Canadian laws prohibiting medium, medium rare or rare burgers. The device we had was great and the...More

Date of visit: December 2018
Thank anthonyi1794
Reviewed 3 weeks ago via mobile

Great burgers and fries. A bit overpriced but definitely worth it. Incredible selection as well. Staff helpful for new patrons to navigate the menu.

Date of visit: July 2018
Thank peltim68
tomf701, Manager at The Works, responded to this reviewResponded 2 weeks ago

Thank you peltim...appreciated.

Reviewed 3 weeks ago via mobile

Coming from a frugal family, the food was very good just too pricey (like all the other restaurants around the falls) for our likings. $35 CAD is a bit much for lunch and that’s with me ordering from kids menu and water to drink to...More

Date of visit: December 2018
Thank BQsc
Reviewed 3 weeks ago via mobile

Had dinner and my wife’s burger was extremely under cooked and we mentioned it to waiter and they did nothing. We were not impressed. Also witnessed the hostess grabbing forks from a container by the prongs and setting the table not very sanitary. I would...More

Date of visit: December 2018
1  Thank V1986NLbillg
tomf701, Manager at The Works, responded to this reviewResponded 3 weeks ago

Thank you for your review but I have a question as well as a comment to make regarding your comment. We have a policy that if you feel your burger was undercooked or over cooked we will re fire it or grill you a new...More

Reviewed 4 weeks ago

We went there for the first time on Sunday night. We thought that the menu were confusing but the waitress made it very simple for us. We tried "The taste of heaven", "Blues burger" and "Son of a beech". Everything was delicious and well done....More

Date of visit: December 2018
Thank karelgc
tomf701, Manager at The Works, responded to this reviewResponded 2 weeks ago

Hi Karelgc, thank you for your kind review...you named two of my favorites....good taste lol. Always appreciate the great reviews. All the best

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Ask a question
Questions & Answers
Cuencathom
June 13, 2017|
AnswerShow all 3 answers
Response from tomf701 | Property representative |
I'm sorry for the inconvenience....we had trouble with our trip advisor hours of operation. We are opened every day Sunday to Thursday 11:30am -10:00 pm summer hours. Hope this clarifies things....thank you and hope to see... More
1
Vote
huckster
January 17, 2017|
Answer
Response from tomf701 | Property representative |
Hi Huckster....yes we do have a liquor license and yes we can accommodate 8-10 woman. If you know for sure if and when your coming could you reply to me so I can get it down as a reso... Thanks for question and have a... More
0
Votes
TropLuxVaca
May 2, 2016|
AnswerShow all 8 answers
Response from tomf701 | Property representative |
Hi Trop....sorry this took so long. Some great advice from our past guests and others who have a peanut allergy. We take this very seriously and have practises in place to ensure your safety. We do not cross contaminate and... More
0
Votes
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
Average prices
US$9 - US$14
Meals
Drinks
Restaurant features
Delivery, Takeout, Outdoor Seating, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Digital Payments, Free Wifi, Free Off-Street Parking, Accepts Discover, Accepts Credit Cards
Good for
Kids, Local cuisine, Groups
Open Hours
Sunday
11:30 a.m. - 10:00 p.m.
Monday
11:30 a.m. - 10:00 p.m.
Tuesday
11:30 a.m. - 10:00 p.m.
Wednesday
11:30 a.m. - 10:00 p.m.
Thursday
11:30 a.m. - 10:00 p.m.
Friday
11:30 a.m. - 11:00 a.m.
Saturday
11:30 a.m. - 11:00 a.m.
Location and Contact Information
  • Address: 5717 Victoria Ave, Niagara Falls, Ontario L2G 3L5, Canada
  • Location: Canada  >  Ontario  >  Niagara Falls
  • Phone Number: +1 905-357-9675
  • E-mail
Description
The Works is a full service, licensed, casual dining restaurant chain with outdoors work themes. The restaurant’s main menu feature is burgers
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